7 easy ways to make your vacation home rental better for guests
This post contains references to products from one or more of our advertisers. We may receive compensation when you click on links to those products. Terms apply to the offers listed on this page. For an explanation of our Advertising Policy, visit this page.
I’ve rented many vacation homes via a variety of sites and owners. The homes have ranged wildly from budget-friendly tiny cabins to ski-friendly mountain houses for 22 and $1,000 per night beach homes. But throughout those different experiences, some common themes have emerged that make it easy to love — or not love — the rental you’ve chosen.
And while many factors go into a successful vacation home rental, there are some simple things that vacation home renters can do to make the stay much more comfortable and enjoyable for the guests that don’t involve a kitchen renovation, pool installation or anything major.
For more TPG news delivered each morning to your inbox, sign up for our daily newsletter.
Here are seven easy and relatively inexpensive ways that an owner or management company can make a vacation home rental a much better experience for the renters (who will hopefully the leave you a great review).
Related: Best credit card for booking Airbnb
Set clear expectations
Tell your guests very clearly, in advance, what to expect. This includes check-in time, check-out time, what will be provided, how the check-in process will work and what items they will probably want to bring with them that aren’t provided. For example, if linens, pans, dishes or silverware aren’t provided (and I’d argue they really should be), that should be made very clear and well-known far in advance of the check-in date.
If parking is limited or tricky, let that be known, too. Also, if there is anything about the home that is under repair or may not be available during the stay, that shouldn’t be a day-of surprise.
Text the day of check-in and … anytime
I’m sure some travelers love talking on the phone and meet face-to-face to check into an Airbnb-type rental, but most of us don’t. To make yourself available and reassure the guest that everything is on track, it’s great to receive a text the day-of check-in to say something along the lines of, “Everything is on track for your check-in at 3 p.m. but I am available if you need anything during your stay.”
Then, if there is a question or issue that pops up during the stay, the guest has your contact information handy and knows that they can get help from a simple text message. Of course, a real phone number in case of emergency is also good, but most simple questions and normal requests are probably easily managed by text.
Use a code for check-in
It is very helpful — especially in a socially distanced world — to use a key code to access the property or a key box for the rental property. Usually, this code is changed between guests and is provided a day or so before check-in.
This method of getting into rental homes is already pretty common, but every now and then you may stumble upon a rental that requires a face-to-face meet-up for a key exchange. If you own a property that doesn’t yet use a code to check-in, it will save your guests (and probably you) some logistical headaches so go ahead and get that set up.
Related: How to pick a perfect Airbnb
Have at least 36 hours worth of necessary supplies
Pardon me while I now ascend to my soapbox … that I packed and brought myself into this $500+ per night home rental.
I’m sure you have had a renter make off with your laundry detergent, paper towels, dish soap and anything else that wasn’t tied down, but that’s no excuse to not provide at least 36 hours worth of basic household necessities for each and every renter. This is especially true if it’s a higher-end home rental that people are paying hundreds of dollars per night to enjoy.
You don’t need to provide full-sized versions of all of those things if you don’t want to, but it is in everyone’s best interest if renters can check-in and have immediate access to some soap, toilet paper, paper towels, laundry detergent, a sponge, trash bags, etc.
A home rental I loved had a double washer dryer and all-you-cared-to-use Tide laundry pods. I wasn’t planning to do all my laundry there before I went home, but I ended that trip on such a high note walking out with all-clean clothes. Those five or six laundry pods didn’t cost the homeowner much at all, but it made a lasting impression on me as the renter.
At a minimum, give your guests the basic home essentials they’ll need to stay the night and into the afternoon of the next day without having to run off to the store. That should include at least one roll of paper towels, a full roll of toilet paper per bathroom, dish soap, dishwasher soap, body wash, shampoo, laundry detergent for two loads of laundry, a couple of trash bags, etc. (I’d even argue that enough coffee for the first morning is essential.)
Related: How to use points for a home rental
Don’t buy cheap toilet paper
Assuming we aren’t operating during another nationwide toilet paper shortage, if you can afford to do so, don’t buy the cheapest toilet paper on the planet for your nice home rental. Again, this rubs me the wrong way the higher the nightly rental rate goes, but super cheap toilet paper is just not … pleasant, so please don’t.
Use nice (preferably white) bedding
While it costs more than a box of good toilet paper, having nice bedding goes a long way in making guests enjoy their stay — and want to return or recommend the home. The beach house we stayed at in July had bedding so luxurious I took a photo of the mattress brand I loved it all so much. In contrast, the beach house we stayed at in August had bedding that was much scratchier, flimsier and some of the beds creaked so loud it was funny.
Bedding can be luscious and fabulous without being all-white, but when in doubt, get some higher quality white bedding and call it a day.
Nice hotels now pretty much all use white bedding for a reason. It’s calming, you can easily spot bugs or dirt, and it just helps set the stage for restful sleep. And regardless of what type of bedding you use, please regularly swap out pillows and have some spare pillows stashed away in the closets.
Two flimsy, well-used pillows per bed is simply not enough if you want your home rental to be as nice as you can make it.
Leave a book of instructions and recommendations
In an easy-to-spot place, leave a binder of basic instructions and information. This will be a welcome starting-point for your guests — and will probably save you from answering a few questions, too.
Helpful info to include is where and when to take out the trash, the Wi-Fi code (bonus points for a simple code!), check-out instructions, phone numbers in case of emergency, the days of the week to expect lawn service or housekeeping (if applicable) and local area recommendations.
Including some good local restaurants, phone numbers for pizza delivery, recommended retailers for relevant rentals (skis, golf carts, whatever) and any other locals-only tips (like who has the best happy hours deals) are also appreciated.
A little extra goes a long way
This last section is a little more optional and not always necessary, but it sure is appreciated.
If you can, a welcome basket is sure to put a smile on your guests’ faces. This doesn’t have to be a huge collection of items, but it may include a bottle of wine, some local treat (like local cookies!), vouchers for free drinks at the corner pub, a gift card to the local ice cream shop or a s’mores kit for the backyard fire pit.
It’s also really appreciated to have some location-specific amenities that are harder to travel with. For example, at a beach house, it’s great to have a few basic beach toys and chairs. Bonus points if you have a stack of beach towels available for use. (If you don’t, know that your bath towels are probably getting used.)
In a snowy location, a plastic sled or even snowshoes are a fun treat to use.
Related: Best home rentals in Colorado
I’m sure it is very hard, and at times frustrating, to be the owner of a vacation home rental.
It’s also frustrating to be a vacation home renter who has spent hundreds or thousands of dollars and ultimately arrive to a home that feels … less than homey or welcoming. You can’t change where your home is located, and may not be able to make major renovations, but some extra pillows, soft towels, basic home goods, clear communication, streamlined logistics and maybe even an extra goodie or two, can go a long way at setting the tone for a great getaway.
In the end, you’ll hopefully then be on the receiving end of fewer complaints or questions, better reviews and maybe even some referrals or repeat happy guests.
Featured image of You, Me and the Sea by author
Welcome to The Points Guy!
WELCOME OFFER: 80,000 Points
TPG'S BONUS VALUATION*: $1,600
CARD HIGHLIGHTS: 2X points on all travel and dining, points transferrable to over a dozen travel partners
*Bonus value is an estimated value calculated by TPG and not the card issuer. View our latest valuations here.
- Earn 80,000 bonus points after you spend $4,000 on purchases in the first 3 months from account opening. That's $1,000 toward travel when you redeem through Chase Ultimate Rewards®.
- 2X points on travel and dining at restaurants worldwide, eligible delivery services, takeout and dining out & 1 point per dollar spent on all other purchases.
- Get 25% more value when you redeem for airfare, hotels, car rentals and cruises through Chase Ultimate Rewards. For example, 80,000 points are worth $1,000 toward travel.
- Get unlimited deliveries with a $0 delivery fee and reduced service fees on orders over $12 for a minimum of one year on qualifying food purchases with DashPass, DoorDash's subscription service. Activate by 12/31/21.
- Earn 5X points on Lyft rides through March 2022. That’s 3X points in addition to the 2X points you already earn on travel.