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Stop behaving badly at baggage claim: Etiquette tips from the experts

Feb. 29, 2020
5 min read
Group of travellers waiting for their luggage at baggage claim
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Depending on who you ask, waiting for your suitcase at baggage claim may be one of the most stressful parts of air travel.

You're excited to start your trip — or get home, stat! — and waiting around for your luggage to (hopefully) tumble down the conveyer belt is the last thing you want to do. Sometimes, though, it's a necessity, especially when you're traveling for an extended period of time.

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Waiting at baggage claim isn't exactly a relaxing experience, and while we're all eager to collect our belongings and get the show on the road, it's important to keep a few etiquette tips in mind. By doing so, you can guarantee you and your fellow travelers will have a seamless and efficient experience at baggage claim.

Approach with a strategy

First thing's first: Wait until you see your bag. Please don't be that person hovering right in front of the bag drop, peering behind the screen. When you see your bag, make a move. In the meantime, though, patience is key.

Photo courtesy of Shawn Kathleen.

“The whole process of picking up the bag is ridiculous as far as the hovering. That’s a big thing," said Shawn Kathleen, creator of Passenger Shaming.

Everyone at baggage claim wants to get their luggage as quickly as possible, so be mindful of those around you. If anything, crowding around bag drop is just going to slow down the process and be counterproductive.

Stand back

If you're traveling with a large group, it's a good idea to have one or two people stand near the carousel while the rest of the group waits farther back. There's no reason everyone and their cousin has to be crowding around the conveyer belt in a cluster, especially if they're not the ones actually grabbing their bags from the carousel.

"It’s really simple to step away a couple of feet and form a line around that area, and make it easy for people to spot their bag," Kathleen said.

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Etiquette expert Diane Gottsman, of The Protocol School of Texas, told TPG that travelers need to "stand back."

"Don’t crowd the carousel so other people can’t reach forward for their bag."

As much as we'd all like to live out our 5-year-old dreams of taking a ride around the carousel, it's not a toy. Parents should be mindful to keep their kids away from the conveyer belt, as they "often don't know the difference between the theme park ride and a moving belt" Gottsman said.

Some airlines, such as Delta, are testing SkyPriority baggage claim zones for elite flyers. While the jury is still out on how effective they are, it's at least a step in the right direction toward organizing and streamlining the process.

Mind the bag

It's no secret that a lot of bags at the airport look more or less the same. Most travelers opt for a sleek, black suitcase and many are somewhat unidentifiable in a large mass.

Related: What your luggage brand says about you

"Check the tags before walking away," said Gottsman. "All black bags look the same."

It's better that you confirm the bag you grabbed is yours before you even leave the baggage claim area, rather than later. You don't want to find out at your hotel you grabbed the wrong suitcase.

On that note, be mindful with bags. If you accidentally grabbed the wrong one, "don’t recklessly toss it back up on the carousel," said Gottsman. She added that, while it probably won't hurt, it appears negligent. After all, you're the one who grabbed the wrong suitcase off the conveyer belt.

She also suggests you put an identifier on your bag — something that makes it stand out, such as a colorful or exclusive bag tag.

Photo courtesy of d3sign/Getty Images.

Kathleen agrees, saying, "Yours isn’t the only bag coming off the plane. I’m not saying you need to buy a hot pink bag. People use a luggage strap.”

If you're waiting for additional pieces of luggage, be sure to move each bag you collect back and away from the carousel so you don't block space for everyone else. The goal here is to decongest the area as much as possible so everyone can be on their way.

Help those in need

It should go without saying that many suitcases can be fairly heavy, and many travelers might need assistance grabbing theirs off the carousel. Gottsman suggests that, if you see another traveler struggling and you're able, the polite thing to do is to reach forward and assist them.

Bottom line

Being overly aggressive with your bags and blocking space for fellow passengers isn't going to speed up the baggage claim process. Be mindful of your surroundings, don't hover and you'll be out of here before you can say, "Is that my bag?"

Featured image by HINTERHAUS PRODUCTIONS/GETTY IMAGES

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Apply for American Express® Gold Card
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  • Intro Offer

    As High As 100,000 points. Find Out Your Offer.
  • Annual Fee

    $325
  • Recommended Credit

    Excellent to Good

Why We Chose It

There’s a lot to love about the Amex Gold. It’s a fan favorite thanks to its fantastic bonus-earning rates at restaurants worldwide and at U.S. supermarkets. If you’re hitting the skies soon, you’ll also earn bonus Membership Rewards points on travel. Paired with up to $120 in Uber Cash annually (for U.S. Uber rides or Uber Eats orders, card must be added to Uber app and you can redeem with any Amex card), up to $120 in annual dining statement credits to be used with eligible partners, an up to $84 Dunkin’ credit each year at U.S. Dunkin Donuts and an up to $100 Resy credit annually, there’s no reason that foodies shouldn’t add the Amex Gold to their wallet. These benefits alone are worth more than $400, which offsets the $325 annual fee on the Amex Gold card. Enrollment is required for select benefits. (Partner offer)

Pros

  • 4 points per dollar spent on dining at restaurants worldwide and U.S. supermarkets (on the first $50,000 in purchases per calendar year; then 1 point per dollar spent thereafter and $25,000 in purchases per calendar year; then 1 point per dollar spent thereafter, respectively)
  • 3 points per dollar spent on flights booked directly with the airline or with amextravel.com
  • Packed with credits foodies will enjoy
  • Solid welcome bonus

Cons

  • Not as useful for those living outside the U.S.
  • Some may have trouble using Uber and other dining credits
  • You may be eligible for as high as 100,000 Membership Rewards® Points after you spend $6,000 in eligible purchases on your new Card in your first 6 months of Card Membership. Welcome offers vary and you may not be eligible for an offer. Apply to know if you’re approved and find out your exact welcome offer amount – all with no credit score impact. If you’re approved and choose to accept the Card, your score may be impacted.
  • Earn 4X Membership Rewards® points per dollar spent on purchases at restaurants worldwide, on up to $50,000 in purchases per calendar year, then 1X points for the rest of the year.
  • Earn 4X Membership Rewards® points per dollar spent at US supermarkets, on up to $25,000 in purchases per calendar year, then 1X points for the rest of the year.
  • Earn 3X Membership Rewards® points per dollar spent on flights booked directly with airlines or on AmexTravel.com.
  • Earn 2X Membership Rewards® points per dollar spent on prepaid hotels and other eligible purchases booked on AmexTravel.com.
  • Earn 1X Membership Rewards® point per dollar spent on all other eligible purchases.
  • $120 Uber Cash on Gold: Add your Gold Card to your Uber account and get $10 in Uber Cash each month to use on orders and rides in the U.S. when you select an American Express Card for your transaction. That’s up to $120 Uber Cash annually. Plus, after using your Uber Cash, use your Card to earn 4X Membership Rewards® points for Uber Eats purchases made with restaurants or U.S. supermarkets. Point caps and terms apply.
  • $84 Dunkin' Credit: With the $84 Dunkin' Credit, you can earn up to $7 in monthly statement credits after you enroll and pay with the American Express® Gold Card at U.S. Dunkin' locations. Enrollment is required to receive this benefit.
  • $100 Resy Credit: Get up to $100 in statement credits each calendar year after you pay with the American Express® Gold Card to dine at U.S. Resy restaurants or make other eligible Resy purchases. That's up to $50 in statement credits semi-annually. Enrollment required.
  • $120 Dining Credit: Satisfy your cravings, sweet or savory, with the $120 Dining Credit. Earn up to $10 in statement credits monthly when you pay with the American Express® Gold Card at Grubhub, The Cheesecake Factory, Goldbelly, Wine.com, and Five Guys. Enrollment required.
  • Explore over 1,000 upscale hotels worldwide with The Hotel Collection and receive a $100 credit towards eligible charges* with every booking of two nights or more through AmexTravel.com. *Eligible charges vary by property.
  • No Foreign Transaction Fees.
  • Annual Fee is $325.
  • Terms Apply.