AA Flight 930 Canceled After Pilot Attacks Ground Crew Member

Mar 9, 2018

This post contains references to products from one or more of our advertisers. We may receive compensation when you click on links to those products. Terms apply to the offers listed on this page. For an explanation of our Advertising Policy, visit this page.

While travelers in the Northeast are stranded from Winter Storm Quinn, American Airlines passengers to the south found themselves delayed over something a little more heated.

AA Flight 930 was canceled Wednesday, March 7, after its pilot attacked a ground crew member at São Paulo International Airport (GRU) in Guarulhos, Brazil.

According to local officials, the pilot and the operations agent got into a heated disagreement over the positioning of the jet bridge. The pilot stated that the fixture for the jet bridge entrance was in the wrong position, but the local agent averred that the connection was “correctly aligned.”

From there, the situation quickly escalated after some verbal back-and-forth when the operations agent “inadvertently” stepped on the pilot’s foot. The pilot allegedly pushed the agent and grabbed her by the neck, according to eyewitnesses, although the pilot claims that she tried to punch him first.

The flight was immediately canceled, and American offered passengers meal vouchers and hotel stays as staff hurried to re-route them onto other flights leaving São Paulo. According to the Daily Mail, passengers furiously complained to airline agents over both the delay as well as the lack of information.

Brazilian police confiscated the 32-year AA veteran pilot’s passport, and he was charged with “offending the bodily integrity or health of another,” according to the Daily Mail. Although the pilot was released, he is due to appear at a special criminal court in Guarulhos before the end of this week. If convicted, the pilot could face a prison sentence of 3-12 months.

American Airlines released an apology statement after the incident, saying: “Last night, before boarding AA 930 American Airlines flight from São Paulo (GRU) to Miami (MIA), two crew members were engaged in a discussion in the tunnel that connects a platform to the plane. The authorities are now in charge of the case and providing support to staff members. This is a legal investigation and we are cooperating fully with the authorities. Passengers are being accommodated on other flights throughout the day. American Airlines has provided hotel accommodations and meal vouchers. We apologize to our customers for the problem.”

Featured photo courtesy of American Airlines

Chase Sapphire Preferred® Card

WELCOME OFFER: 80,000 Points


CARD HIGHLIGHTS: 2X points on all travel and dining, points transferrable to over a dozen travel partners

*Bonus value is an estimated value calculated by TPG and not the card issuer. View our latest valuations here.

Apply Now
More Things to Know
  • Earn 80,000 bonus points after you spend $4,000 on purchases in the first 3 months from account opening. That's $1,000 when you redeem through Chase Ultimate Rewards®. Plus earn up to $50 in statement credits towards grocery store purchases within your first year of account opening.
  • Earn 2X points on dining including eligible delivery services, takeout and dining out and travel. Plus, earn 1 point per dollar spent on all other purchases.
  • Get 25% more value when you redeem for airfare, hotels, car rentals and cruises through Chase Ultimate Rewards®. For example, 80,000 points are worth $1,000 toward travel.
  • With Pay Yourself Back℠, your points are worth 25% more during the current offer when you redeem them for statement credits against existing purchases in select, rotating categories.
  • Get unlimited deliveries with a $0 delivery fee and reduced service fees on eligible orders over $12 for a minimum of one year with DashPass, DoorDash's subscription service. Activate by 12/31/21.
  • Count on Trip Cancellation/Interruption Insurance, Auto Rental Collision Damage Waiver, Lost Luggage Insurance and more.
  • Get up to $60 back on an eligible Peloton Digital or All-Access Membership through 12/31/2021, and get full access to their workout library through the Peloton app, including cardio, running, strength, yoga, and more. Take classes using a phone, tablet, or TV. No fitness equipment is required.
Regular APR
15.99%-22.99% Variable
Annual Fee
Balance Transfer Fee
Either $5 or 5% of the amount of each transfer, whichever is greater.
Recommended Credit

Editorial Disclaimer: Opinions expressed here are the author’s alone, not those of any bank, credit card issuer, airlines or hotel chain, and have not been reviewed, approved or otherwise endorsed by any of these entities.

Disclaimer: The responses below are not provided or commissioned by the bank advertiser. Responses have not been reviewed, approved or otherwise endorsed by the bank advertiser. It is not the bank advertiser’s responsibility to ensure all posts and/or questions are answered.