This post contains references to products from one or more of our advertisers. We may receive compensation when you click on links to those products. For an explanation of our Advertising Policy, visit this page.

Several months ago we renewed my oldest daughter’s passport as its five-year shelf life was already up, but I put off updating her Global Entry account with her new passport number until yesterday…mostly because my luck with messing with the old GOES website is abysmal. However, with an impending international trip, I had to move that task to the top of the to-do list. As I learned yesterday, and you will quickly learn when you go to apply for or update information related to one of the Trusted Traveler Programs including Global Entry, NEXUS, SENTRI, and FAST, there is now a brand new website you must register for and utilize on a go-forward basis.

Create a New Account

  1. To begin with, set up your account. To do this you first enter an email address to use for your government communications. I quickly learned that your email address can only be used once. This means it cannot be also used for your children as it is one person/account per email address. Thankfully the same is not true with phone numbers. I actually already had an email address for my seven-year-old, but I didn’t yet have one for my two-year-old. Seth from the Wandering Aramean pointed out to me that in many cases you can use and that will work and get delivered to your inbox without creating a new email account for your baby. An example if my email was, then could use for my daughter. 
  2. Verify your email account. You then will have to login to your email account and click on the email sent to you from the site. Once you click on the link in that email it will take you back to the site to create your password.
  3. Enter a phone number for a text verification code. The next step will be that a number will be texted to the phone number provided for you to enter in the account set-up process. If you don’t have text capabilities you can do it with a voice phone call.
  4. Receive and save a 16 digit personal key. After you pass the text number verification process you will receive a 16 digit personal key that you need to print and/or write down. You will need to enter this key on the next screen, so you can copy it to have it prepared to paste if you wish.

Link Your Trusted Traveler Information

That concludes the account set-up process, but now you get to link your Trusted Traveler program information using your account.

  1. Assuming you already have Global Entry or similar and just wanted to update your information, select I am already a program member, manage membership, and then consent.
  2. If you aren’t still logged into your account, you will have to log in and enter the code that will be sent to your phone.
  3. You will need to enter all of your personal information, including your Membership Number/PASS ID or GOES ID. The PASS ID is on the upper left-hand side of your Trusted Traveler Card, or at least that is where it was on the back of our Global Entry/Sentri cards.
  4. Assuming all of this matches up with what is in their system, you should now be taken to an account screen where you can see your Trusted Traveler memberships, expiration dates, and more. 
  5. From here you can update things like a passport number, mailing address, and more.

While setting up a new account wasn’t pleasant, especially since you can’t just link the child accounts under yours, the actual new website I found to be easier to navigate than the old GOES website that was my nemesis. The whole process to set up the new account and update her Global Entry information with her new passport number took 10 – 15 minutes, which I consider to be a great success compared to the never-ending-loop nightmare I have been stuck in on prior attempts.

Have you used the new website to update your Global Entry information or similar since October 1, 2017?


The Platinum Card® from American Express

The American Express Platinum card has some of the best perks out there: cardholders enjoy the best domestic lounge access (Delta SkyClubs, Centurion Lounges, and Priority Pass), a $200 annual airline fee credit as well as up to $200 in Uber credits, and mid-tier elite status at SPG, Marriott, and Hilton. Combined with the 60,000 point welcome offer -- worth $1,140 based on TPG's valuations -- this card is a no-brainer for frequent travelers. Here are 5 reasons you should consider this card, as well as how you can figure out if the $550 annual fee makes sense for you.

Apply Now
More Things to Know
  • Earn 60,000 Membership Rewards® points after you use your new Card to make $5,000 in purchases in your first 3 months.
  • Up to $200 for Uber rides annually. Credit and Uber VIP status available to Basic Card Member only.
  • 5X Membership Rewards® points on flights booked directly with airlines or with American Express Travel.
  • 5X Membership Rewards® points on eligible hotels booked on
  • As a Platinum Card Member, you can enjoy access to the Global Lounge Collection, the only credit card airport lounge access program that includes proprietary lounge locations around the world.
  • Receive complimentary benefits with an average total value of $550 with Fine Hotels & Resorts. Learn More.
  • $200 Airline Fee Credit, up to $200 per calendar year in baggage fees and more at one qualifying airline.
  • Get up to $100 in statement credits annually for purchases at Saks Fifth Avenue on your Platinum Card®. That's up to $50 in statement credits semi-annually. Enrollment required.
  • $550 annual fee.
  • Terms Apply.
  • See Rates & Fees
Intro APR on Purchases
Regular APR
Annual Fee
Balance Transfer Fee
See Terms
Recommended Credit
Terms and restrictions apply. See rates & fees.

Editorial Disclaimer: Opinions expressed here are author’s alone, not those of any bank, credit card issuer, airlines or hotel chain, and have not been reviewed, approved or otherwise endorsed by any of these entities.

Disclaimer: The responses below are not provided or commissioned by the bank advertiser. Responses have not been reviewed, approved or otherwise endorsed by the bank advertiser. It is not the bank advertiser’s responsibility to ensure all posts and/or questions are answered.