Flight Review: Condor (767-300ER) Business Class, From Frankfurt to Seattle
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Before last week, I knew very little about Condor — I'd seen the airline's planes around a few of the places I've flown to, but had never had experienced it myself. That all changed when I needed to book a flight home from the Aircraft Interiors Expo in Hamburg, Germany, a few weeks ago.
My aircraft from Frankfurt International Airport (FRA) to Seattle-Tacoma International Airport (SEA) was a Boeing 767-300ER. This particular plane — registered D-ABUK — was first delivered to Alitalia 18 years ago and flew with the carrier for nearly 12 years until 2011. It was then acquired by Condor, a division of the UK-based Thomas Cook Group, a leisure travel company that's been serving travelers since 1841. Being an aviation geek who tracks all of my flights, I realized this was my first 767 flight since July 7, 2004, when I flew United from Honolulu International Airport (HNL) to Los Angeles International Airport (LAX) on a red-eye flight in economy. Boeing no longer makes 767s for passenger airlines because the 787 Dreamliner came along to replace it. However, the company does still make them for cargo airlines such as FedEx, and as a aerial refueling tanker for the Air Force, dubbed the KC-46 Pegasus. Here's what it was like to fly aboard Condor's 767-300ER in business class from Frankfurt to Seattle.
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Check-In and Lounge
Upon leaving the Aircraft Interiors Expo, I checked in for my Condor flight at the Lufthansa counter in Terminal 2 of Hamburg Airport (HAM), where the desk agent gave me all three boarding passes I'd need that day: HAM-FRA, FRA-SEA and SEA-DEN. Upon landing in Frankfurt, I had barely an hour before my Condor flight to Seattle started boarding. In that brief time, I speed-walked from Concourse A to Concourse C.
This seemingly modest transfer involved about 20 minutes of fast walking, a train ride, a quick stop for some Haribo gummy bears at the duty free shop, the joys of passing through passport control and an additional full security check. I never, ever check luggage, especially when I know I'll be getting ample space in business class. My suitcase passed through just fine, but something about my Nikon DSLR made the security agents want to hand-check the contents of my backpack. After a quick swab for the explosive trace detection (ETD) machine, I was on my way.
Being somewhat annoyed and winded as I was by this point — because of the walking distance and security check — I was determined to spend at least a few minutes in the Lufthansa Business Lounge in Concourse C.
Confession: I really just needed a beer.
When I entered, there were only seven other passengers using the lounge. It was dimly-lit because the Lufthansa gate attached to the lounge (C-16) was not in use at the time and it was also mostly cloudy outside.
Near the center of the room, there was a modest buffet table that contained all the food and beverage offerings. This lounge was much smaller in terms of size and amenities than the Lufthansa Business Lounge in Frankfurt's Concourse Z, which I had visited only a few weeks earlier.
Knowing I was about to board a 10+ hour transatlantic flight with meals, I didn't partake of any of the food options, which included cold cuts, cereals, yogurts and various breads.
I did pour myself a Franziskaner Weissbier, a delicious German Hefeweizen, with only 5% alcohol by volume.
I was disappointed to see that several seating areas near the windows facing the ramp were cluttered with dirty dishes.
I spent just under 20 minutes in the lounge, but gave the Wi-Fi a quick test. I was pleasantly surprised to discover it was blazing fast, especially for an airport connection. I'm a T-Mobile customer, which grants me free data roaming in most countries — although it's free, the data speeds are 2G, so the lounge speed was a welcome change.
This had to be one of the strangest boarding experiences I've ever had — and I fly a lot. We began boarding a full hour before our scheduled departure time, but I waited until about 15 minutes had passed before I lined up since I'd wanted to check out the lounge. Our official departure gate was C-17, but this was where things got weird. From the main level of the terminal, we had to go down to ground level, where there was a large waiting area with the typical airport seats, but I saw no signs for any sort of priority boarding for business-class passengers. We simply stood in corralled lines and funneled in as our documents were checked.
After that, we queued up in another line to wait for a bus, which would take us out to our plane — now it was beginning to make sense why boarding began an hour before departure. Once we got on the bus, we were driven to a remote parking spot where the plane was located. This drive took about 10 minutes. We were then able to board the aircraft from both the front and back of the plane, depending on which section you were seated in. I boarded from the most forward door (L1), meaning a lot of the other non-business class passengers passed through the cabin as well, which was different, but didn't bother me.
Cabin and Seat
Once I located my assigned seat, 5A, I was approached by a young man in Row 4 who was traveling with the woman who was to supposed be my seat-mate, in 5C. They asked if I would mind switching seats so they could sit together. While I normally take window seats whenever possible, I agreed to switch and took his seat on the aisle in 4C.
Condor flies two different cabin configurations of its Boeing 767-300ER. Mine had five rows of business-class seats, arranged in a 2-2-2 configuration, giving the plane 30 total business seats. Behind me were 35 premium economy seats, arranged in a 2-3-2 layout, along with 185 economy seats, also in rows of 2-3-2. (Note that other Condor 767s have only three rows of business-class seats in a 2-2-2 configuration).
I found the Condor 767 business-class cabin to be pretty attractive, but the seat itself isn't one that I'd look forward to spending 10+ hours in. These days, long-haul international flights should have a fully lie-flat bed instead of one that is angle-flat. Shortly before departure, an announcement was made that there were three seats available in business class for the upgrade price of 695 euros (~$755). Nobody took the offer.
Amenities and In-Flight Entertainment
The in-flight entertainment (IFE) system offered only 30 movies to view, along with 62 TV shows. There were not any interesting movies being offered that I hadn't already seen, so I opted to watch a TV series called Suits, a somewhat trashy show about lawyers — oddly enough, only 10 episodes from Season 4 were available. The other TV shows offered only had one episode available to watch, except for 10 episodes of Law & Order. After watching all 10 episodes of Suits, I resorted to my back-up plan of watching episodes of No Tomorrow on my iPhone, which I had downloaded ahead of time from Netflix.
Condor actually tries to sell IFE shows to the audience in the back of the plane, so it would make more sense to me if there were more options available. The carrier's website says premium entertainment is available starting at $7. Note that headsets cost $5 if you didn't being your own.
Business-class passengers did get to borrow headphones at no additional charge, but they were not noise-canceling. This was a daytime flight, so I wasn't too concerned with needing to sleep this time around, so it wasn't a big deal. The headphones were padded with over-the-ear style cups that provided average sound quality.
The amenity kit contained the usual offerings, including an eye mask, ear plugs, socks (not pictured) and a toothbrush with toothpaste.
There was no Wi-Fi installed on this aircraft, which did come as a bit of a disappointment, especially considering the sub-par IFE options.
The business-class cabin had two dedicated lavatories, which were configured tightly and didn't have any special amenities. On some international airlines in business class, you'll find things such as a comb, mouthwash or a toothbrush and toothpaste set, but none of these things were to be found in the Condor lavatories.
Food and Beverage
The food and beverage service on my flight was the highlight of my journey to Seattle. Beginning with a pre-departure offering of Champagne, orange juice or water, there were seven beverage services during our flight — it's possible I also missed one during the two-hour nap I took.
Prior to the appetizer service, a second beverage was offered. This time, I opted for a Bombay Sapphire gin and tonic. The flight attendants on our cabin were particularly attentive. Food orders were taken individually, while beverage service was completed from carts in the aisle. Most upscale international airlines tend to perform beverage service individually by going back and forth to the galley for each passenger's drink. My seat neighbor in 4A — a blonde woman who looked a lot like Claire Danes — drank nothing but coffee throughout the flight. She must have had eight cups. I didn't try the coffee, but it had to have been pretty tasty.
Appetizers consisted of several offerings presented at once on the same tray. There was a Greek cream cheese dip (pictured below, top and center), sliced breast of guinea fowl, yellow radish salad and parsley pesto (lower right), seasonal leaf salad with Balsamic olive oil and dressing (pictured below, top left), and a Halibut and "Nori" Salmon filet atop fennel apple salad crème fraîche with pesto pomodoro (pictured below, bottom and center).
Of course, there were plenty of fresh bread options. I ate warm pretzels throughout the flight, with the same amount of enthusiasm as Forrest Gump consuming Dr. Peppers at the White House.
I enjoyed a few glasses of a tasty 2016 Kleine Zalze Sauvignon Blanc with my meal.
For my entree, I selected the salmon filet with scampi (note: one shrimp) with white wine sauce, Shiitake mushrooms with soy beans, and pearl barley with parmesan. The filet was cooked beautifully — flaky on the fork and evenly heated. The pearl barley reminded me of risotto and the parmesan within made it an excellent addition. While the presentation of the dish wasn't the most attractive, in terms of flavor and satisfaction, it was one of the best airline meals I've ever been served.
Dessert was a black forest gateau with red berry sauce, with which I enjoyed some Bailey's Irish Cream over ice. I didn't feel that the cart service for the food and beverages subtracted from the experience. It's more important to me to have a drink available to me when I want one than the matter in which it's served.
On a five-star rating scale, I've give my flight 3 out of 5. Again, the cabin service was really superb, right up there with what I've experienced in business class on Qatar Airways. My deductions come from the unfortunate lack of IFE options, lack of Wi-Fi and the somewhat outdated seat product.
Have you ever flown on Condor? Tell us about your experience, below.
All photos by the author.