Hilton’s Changing Its Policy for Best Rate Guarantee Compensation

Sep 16, 2016

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Several hotel programs incentivize travelers to book on their websites rather than on OTAs by offering Best Rate Guarantee promises. Generally, they’ll match the lower rate and then bump up the offer a little by giving you a bonus. Currently, Hilton matches the lower rate and then gives you a $50 Amex gift card. However, as of next week, Hilton will no longer offer you a gift card — instead, you’ll be eligible for a 25% discount off the lower price.

The general guidelines for how it’ll work are fairly straightforward. Make a confirmed reservation through an official Hilton channel and if you find a lower rate on a non-Hilton channel within 24 hours of making your reservation, submit a Best Price Guarantee claim to Hilton. If your claim is approved, Hilton will honor the lower rate, offer you a bonus 25% discount and you’ll get confirmation of your new rate.

Hilton's Best Rate Guarantee claim page.
Hilton’s Best Rate Guarantee claim page.


Of course, this only applies to cash bookings and not award stays. However, if you’re interested in booking award stays in the future, consider signing up for the Hilton Honors Surpass Card from American Express. The card comes with a sign-up bonus of 75,000 Honors points after you spend $3,000 in the first three months. You’ll get complimentary Gold status with Hilton, as well as 12 points per dollar on Hilton purchases, 6 points per dollar at US restaurants, supermarkets and gas stations and 3 points per dollar on all other purchases.

Featured image courtesy of Hilton Hawaiian Village Waikiki Beach Resort.

Delta SkyMiles® Platinum American Express Card

Earn 90,000 bonus miles after you spend $3,000 in purchases within the first three months of card membership. Plus, earn a $200 statement credit after your first Delta purchase within the first three months. Offer ends 7/28/21.

With Status Boost™, earn 10,000 Medallion Qualification Miles (MQMs) after you spend $25,000 in purchases on your Card in a calendar year, up to two times per year getting you closer to Medallion Status. Earn 3X Miles on Delta purchases and purchases made directly with hotels, 2X Miles at restaurants and at U.S. supermarkets and earn 1X Mile on all other eligible purchases. Terms Apply.

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More Things to Know
  • Limited Time Offer: Earn 90,000 Bonus Miles after spending $3,000 in purchases on your new Card in your first 3 months and a $200 statement credit after you make a Delta purchase with your new Card within your first 3 months. Offer expires 7/28/2021.
  • Limited Time Offer: Plus, get a 0% intro APR on purchases for 12 months from the date of account opening, then a variable 15.74%-24.74%. Offer expires 7/28/2021.
  • Accelerate your path to Medallion Status, with Status Boost®. Plus, in 2021 you can earn even more bonus Medallion® Qualification Miles (MQMs) to help you reach Medallion Status.
  • Earn 3X Miles on Delta purchases and purchases made directly with hotels.
  • Earn 2X Miles at restaurants worldwide, including takeout and delivery and at U.S. supermarkets.
  • Receive a Domestic Main Cabin round-trip companion certificate each year upon renewal of your Card. *Payment of the government imposed taxes and fees of no more than $75 for roundtrip domestic flights (for itineraries with up to four flight segments) is required. Baggage charges and other restrictions apply. See terms and conditions for details.
  • Enjoy your first checked bag free on Delta flights.
  • Fee Credit for Global Entry or TSA Pre✓®.
  • Enjoy an exclusive rate of $39 per person per visit to enter the Delta Sky Club® for you and up to two guests when traveling on a Delta flight.
  • No Foreign Transaction Fees.
  • $250 Annual Fee.
  • Terms Apply.
  • See Rates & Fees
Intro APR on Purchases
0% on purchases for 12 months
Regular APR
15.74%-24.74% Variable
Annual Fee
Balance Transfer Fee
Recommended Credit
Terms and restrictions apply. See rates & fees.

Editorial Disclaimer: Opinions expressed here are the author’s alone, not those of any bank, credit card issuer, airlines or hotel chain, and have not been reviewed, approved or otherwise endorsed by any of these entities.

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