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Why you can't use both Mobile Passport and Global Entry at the same time

Dec. 26, 2019
4 min read
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Why you can't use both Mobile Passport and Global Entry at the same time
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Editor's Note

This post has been updated with additional information. This post was originally published on Sep. 13, 2019. 

Here at TPG, we're big fans of any tools that make travel more efficient. Whether that's Global Entry, TSA PreCheck, Mobile Passport or CLEAR, programs that expedite the security and immigration processes are essentials in our book.

If you're a frequent traveler, you're probably a member of more than one of these programs. But many travelers may not know that you can't use both Mobile Passport and Global Entry — Mobile Passport effectively "cancels" your Global Entry if you try to utilize both programs over the course of a single trip.

Related: Which credit cards offer free Global Entry and TSA PreCheck?

TPG Lounge member John H. said his brother was flagged upon re-entry into the U.S. by way of Chicago O'Hare (ORD). "He was flying back with a group after a week in Mexico," John told TPG. "The Global Entry kiosk at ORD said, 'You've left the country too recently,' and directed him to speak with a [Customs and Border Protection] CBP agent. None of the other travelers had Global Entry, so they all activated Mobile Passport."

John's brother, who did have Global Entry, didn't realize that using Mobile Passport would interfere with his ability to use Global Entry for re-entry. As a result, he ended up having to go all the way through the regular customs line.

As a quick refresher, Global Entry is a federal initiative that allows pre-approved, low-risk travelers expedited entry when they enter the U.S. at participating airports. To qualify for the five-year Global Entry program, you need to complete an online application, pass an in-person interview and pay a $100 fee. Upon approval, you can skip the regular customs line and make your way to the accelerated Global Entry line instead, where a kiosk prompts you to scan your fingerprints, have your photo taken and answer a few quick questions about your trip before collecting a printed receipt you then hand over to a U.S. Customs and Border Protection (CBP) officer.

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Related: Here's what you can and cannot bring through customs around the world

Mobile Passport, on the other hand, is free and can be used at 26 airports (and three sea ports). Eligible travelers can download the Mobile Passport app to generate a digital version of the required customs form instead of filling it out by hand. Then, a CBP officer scans the QR code on your Mobile Passport digital receipt, and you'll be on your merry way. Mobile Passport requires users to submit the passport form every time they enter the country.

The two programs can be mutually redundant, and offer "either-or" convenience from a traveler's perspective: If the Global Entry line is long, it might be quicker to use Mobile Passport. If the regular immigration line is longer, go with Global Entry. But as a general rule, Global Entry is easier and more convenient: If you have it, there's really no reason to use Mobile Passport unless you're traveling with people who don't have Global Entry, as was the case with John's brother and his travel companions.

TPG has advised readers that "there’s little reason not to get Mobile Passport" — especially for infrequent international travelers who don't feel the need to drop $100 on Global Entry.

But these days, Mobile Passport has begun limiting full access to freemium users. While the basic paperless functionality is still available, users now have to pay $15 per year in order to use their smartphone camera to scan and store passport information. At the same time, more credit cards than ever now offer a $100 statement credit toward Global Entry and TSA PreCheck as part of their perks.

If you're interested in tricks to get past immigration as quickly as possible, take a tip from TPG reader Meryn H: "I have Global Entry, and I always prep the Mobile Passport app with all information all the way up until the final submit button," she told TPG. "I don’t submit [the data] until I check which line is shorter: Global Entry or Mobile Passport. That way, I can choose which one to use without getting an error. Works like a charm!"

Featured image by YENWEN/GETTY IMAGES

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Rewards Rate

4XEarn 4X Membership Rewards® points per dollar spent on purchases at restaurants worldwide, on up to $50,000 in purchases per calendar year, then 1X points for the rest of the year.
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  • Intro Offer

    As High As 100,000 points. Find Out Your Offer.
  • Annual Fee

    $325
  • Recommended Credit

    Excellent to Good

Why We Chose It

There’s a lot to love about the Amex Gold. It’s a fan favorite thanks to its fantastic bonus-earning rates at restaurants worldwide and at U.S. supermarkets. If you’re hitting the skies soon, you’ll also earn bonus Membership Rewards points on travel. Paired with up to $120 in Uber Cash annually (for U.S. Uber rides or Uber Eats orders, card must be added to Uber app and you can redeem with any Amex card), up to $120 in annual dining statement credits to be used with eligible partners, an up to $84 Dunkin’ credit each year at U.S. Dunkin Donuts and an up to $100 Resy credit annually, there’s no reason that foodies shouldn’t add the Amex Gold to their wallet. These benefits alone are worth more than $400, which offsets the $325 annual fee on the Amex Gold card. Enrollment is required for select benefits. (Partner offer)

Pros

  • 4 points per dollar spent on dining at restaurants worldwide and U.S. supermarkets (on the first $50,000 in purchases per calendar year; then 1 point per dollar spent thereafter and $25,000 in purchases per calendar year; then 1 point per dollar spent thereafter, respectively)
  • 3 points per dollar spent on flights booked directly with the airline or with amextravel.com
  • Packed with credits foodies will enjoy
  • Solid welcome bonus

Cons

  • Not as useful for those living outside the U.S.
  • Some may have trouble using Uber and other dining credits
  • You may be eligible for as high as 100,000 Membership Rewards® Points after you spend $6,000 in eligible purchases on your new Card in your first 6 months of Card Membership. Welcome offers vary and you may not be eligible for an offer. Apply to know if you’re approved and find out your exact welcome offer amount – all with no credit score impact. If you’re approved and choose to accept the Card, your score may be impacted.
  • Earn 4X Membership Rewards® points per dollar spent on purchases at restaurants worldwide, on up to $50,000 in purchases per calendar year, then 1X points for the rest of the year.
  • Earn 4X Membership Rewards® points per dollar spent at US supermarkets, on up to $25,000 in purchases per calendar year, then 1X points for the rest of the year.
  • Earn 3X Membership Rewards® points per dollar spent on flights booked directly with airlines or on AmexTravel.com.
  • Earn 2X Membership Rewards® points per dollar spent on prepaid hotels and other eligible purchases booked on AmexTravel.com.
  • Earn 1X Membership Rewards® point per dollar spent on all other eligible purchases.
  • $120 Uber Cash on Gold: Add your Gold Card to your Uber account and get $10 in Uber Cash each month to use on orders and rides in the U.S. when you select an American Express Card for your transaction. That’s up to $120 Uber Cash annually. Plus, after using your Uber Cash, use your Card to earn 4X Membership Rewards® points for Uber Eats purchases made with restaurants or U.S. supermarkets. Point caps and terms apply.
  • $84 Dunkin' Credit: With the $84 Dunkin' Credit, you can earn up to $7 in monthly statement credits after you enroll and pay with the American Express® Gold Card at U.S. Dunkin' locations. Enrollment is required to receive this benefit.
  • $100 Resy Credit: Get up to $100 in statement credits each calendar year after you pay with the American Express® Gold Card to dine at U.S. Resy restaurants or make other eligible Resy purchases. That's up to $50 in statement credits semi-annually. Enrollment required.
  • $120 Dining Credit: Satisfy your cravings, sweet or savory, with the $120 Dining Credit. Earn up to $10 in statement credits monthly when you pay with the American Express® Gold Card at Grubhub, The Cheesecake Factory, Goldbelly, Wine.com, and Five Guys. Enrollment required.
  • Explore over 1,000 upscale hotels worldwide with The Hotel Collection and receive a $100 credit towards eligible charges* with every booking of two nights or more through AmexTravel.com. *Eligible charges vary by property.
  • No Foreign Transaction Fees.
  • Annual Fee is $325.
  • Terms Apply.