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I flew one of the last American Airlines 767 flights before its retirement

April 24, 2020
8 min read
American Airlines Boeing 767-300ER JFK
I flew one of the last American Airlines 767 flights before its retirement
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One of the unforeseen effects of the coronavirus pandemic is that airlines have retired entire fleets of aircraft before they were planning to. Old workhorses familiar to generations of frequent flyers are disappearing from the skies in the U.S. and elsewhere. One of them is American Airlines' Boeing 767.

Before COVID-19 obliterated demand for travel, American was flying 21 of the long-haul 767-300ER version on routes to Europe, South America and within the U.S. Now it has parked all of them for storage at the Roswell airport in New Mexico. The last one remaining in the active fleet was ferried to Roswell on March 31, according to flight-tracking sites, and while American hasn't said officially that the 767s are retired, this is clearly the end of the line for the 767 at AA.

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Before the novel coronavirus hit the U.S., I had been charged with reviewing what was then one of the two lie-flat premium-class options in scheduled service between the New York area and Miami, American's 767. It was part of a TPG project to determine which method of flying between New York and Miami is the best. I was eager to see how American's older lie-flat product from JFK compared with other first and business classes to Miami, namely United's 757-200 lie-flat from Newark.

Related: What's the best way to fly between New York and Miami?

When I flew it in late February, I had no idea it would be among the last scheduled flights on American with the 767, a plane it had flown, in various versions, since 1982. No one did. If I'd known, I would have taken more pictures, maybe ordered an extra mimosa.

Those 767 may not be grounded for long, though. Many are getting a new lease on life as all-cargo jets. My particular plane, a 21-year old model registered N397AN, made several trips between Miami and Lima, Peru, in late March, before taking one last flight to Roswell. It too will, presumably, become a cargo jet. While dated as commercial jets, 767s have the room and range to fly heavy freight over oceans, and they are a sturdy, time-tested design that’s been around since the early 1980s.

(Photo by Victoria Walker/The Points Guy)

Anyway, back to the flight.

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This one-way cash ticket to Miami cost $489, which we paid using The Platinum Card® from American Express. We could also have used 48,000 American AAdvantage miles plus taxes and fees. We value American miles at 1.4 cents each, making a 48,000-mile award ticket worth $672 — and a cash option more attractive. Prices have changed significantly now due to the coronavirus-related demand drop. A search for late April and early May for New York to Miami turned up one-way first-class prices as low as $363 from both JFK and LaGuardia. In coach, prices can go as low as $60 for regular economy from LGA. You could also use 25,000 miles, or 10,000 in coach. There are only two flights a day between New York and Miami in American's current schedule, both with Boeing 737s.

I arrived at John F. Kennedy International Airport's Terminal 8 a little more than an hour before departure. T8 — home to American Airlines at JFK and to some of its partners in the Oneworld alliance — was a bit livelier than the eerie desert TPG UK's general manager Christian Kramer would find a few weeks later on his way back home to London.

(Photo by Victoria Walker/The Points Guy)

As a domestic first-class passenger, I proceeded to the dedicated priority line to print my boarding pass. I was the only person in line. The priority security line was completely empty too, while the regular security line was pretty long.

It was a completely full flight, a sight we may not see again for a while as planes fly almost empty. Ahead of me in Group 1, a lone Concierge Key member — American's invitation-only, ultra-elite tier — boarded.

Once I got onboard, the business class I found was in a 1-2-1 layout. One thing I won't miss about the outgoing 767? The lack of privacy. American used Thompson Vantage seats on its 767-300s, arranged in a 1-2-1 configuration. I much prefer business class on AA's Boeing 777-200, which I flew from Miami to New York last November. It felt way more secluded. (Keep in mind that AA has two different business-class seats on the 777-200. Both are better than the 767's.)

That said, I did appreciate each seat having unobstructed aisle access on this flight. The cabin looked a bit like Delta Air Lines' Delta One biz class on the same aircraft, which, in a recent review, TPG's Senior News Editor Clint Henderson called "old-school, retro-style." (Delta is retiring some of its 767s, but not the entire fleet, according to its current coronavirus-response plans.)

By the time I'd checked in for my flight, only one seat remained, 8A. This ended up working perfectly as even-numbered seats were closer to the window, while odd-numbered seats were more exposed to the aisle. I lucked out and got two windows in 8A, which was nice for my farewell to a plane in which I'd had one of my first domestic lie-flat flights.

(Photo by Victoria Walker/The Points Guy)

The seats featured two universal outlets, with one located behind the tray table and another by the storage area. Even on such an old bird, I was impressed with the ample storage space to place my headphones and other assorted items. The seat was plush and comfortable, and I got a solid 30-minute nap in the lie-flat position. The Points Guy himself was a fan of the American 767, in fact.

But here's why the 767 won't be missed by many: it had no inflight entertainment. In coach class, there were only overhead monitors — like in the 1980s. And in business, American installed no IFE screens at all, so entertainment was in the form of a tablet handed out by flight attendants and featuring a small selection of titles. Even United's relatively dated lie-flat 757s offer a 15-inch screen.

American used to fly these jets on long-haul routes like Philadelphia to Budapest and Prague that could be more than nine hours in the air. Without IFE, it could have been excruciating. At least now all of American's long-haul jets will have IFE. However, AA's long-haul fleet has been reduced to just 36 airplanes as of April 23, according to fleet-tracking site Planespotters. More than a hundred long-range jets are parked in storage, awaiting the return of passenger demand.

(Photo by Victoria Walker/The Points Guy)

The flight attendants really shone on this flight. My experiences with American's flight attendants in business and economy have ranged from indifferent to downright surly. They were very chatty on this afternoon flight, coming through the cabin to refill drinks and check on passengers. It seemed everyone was in a good mood heading down to Miami, a feeling we all hope to recreate once we're back to flying regularly.

I returned from Miami to New York on a Frontier low-fare, no-frills flight, so the lunch I got on this leg was my last airplane meal for the foreseeable future. It was lasagna, a salad and a warm wheat roll, and I ordered a sparkling wine to go with it. It was crisp and refreshing, and while the meal wasn't exceptional, it's a very fond memory now.

(Photo by Victoria Walker/The Points Guy)

Shortly after plates were collected, I received a delicious warm chocolate chip cookie, easily one of my favorite features of flying American biz, no matter the aircraft. I also ordered a coffee, which I sipped while munching on my cookie.

(Photo by Victoria Walker/The Points Guy)

As airlines begin to retire their oldest jets as a result of the coronavirus pandemic, the Boeing 767 will become one of the first casualties. I admit I do have some nostalgia; an American 767 was one of my first domestic lie-flat flights. My second and last time on it was a great flight, even though the plane showed wear and tear and lacked the luster of other newer jets. Now that it's gone, it's also one fewer option to fly lie-flat to Miami. Depending on whether United brings back its 757s on the route — it has already taken them out of service on coast-to-coast flights — there may be no more.

So, farewell, you beautiful, old bird. We'll miss you.

(Photo by Victoria Walker/The Points Guy)
Featured image by Alberto Riva

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at American Express's secure site
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  • Intro Offer

    As High As 100,000 points. Find Out Your Offer.
  • Annual Fee

    $325
  • Recommended Credit

    Excellent to Good

Why We Chose It

There’s a lot to love about the Amex Gold. It’s a fan favorite thanks to its fantastic bonus-earning rates at restaurants worldwide and at U.S. supermarkets. If you’re hitting the skies soon, you’ll also earn bonus Membership Rewards points on travel. Paired with up to $120 in Uber Cash annually (for U.S. Uber rides or Uber Eats orders, card must be added to Uber app and you can redeem with any Amex card), up to $120 in annual dining statement credits to be used with eligible partners, an up to $84 Dunkin’ credit each year at U.S. Dunkin Donuts and an up to $100 Resy credit annually, there’s no reason that foodies shouldn’t add the Amex Gold to their wallet. These benefits alone are worth more than $400, which offsets the $325 annual fee on the Amex Gold card. Enrollment is required for select benefits. (Partner offer)

Pros

  • 4 points per dollar spent on dining at restaurants worldwide and U.S. supermarkets (on the first $50,000 in purchases per calendar year; then 1 point per dollar spent thereafter and $25,000 in purchases per calendar year; then 1 point per dollar spent thereafter, respectively)
  • 3 points per dollar spent on flights booked directly with the airline or with amextravel.com
  • Packed with credits foodies will enjoy
  • Solid welcome bonus

Cons

  • Not as useful for those living outside the U.S.
  • Some may have trouble using Uber and other dining credits
  • You may be eligible for as high as 100,000 Membership Rewards® Points after you spend $6,000 in eligible purchases on your new Card in your first 6 months of Card Membership. Welcome offers vary and you may not be eligible for an offer. Apply to know if you’re approved and find out your exact welcome offer amount – all with no credit score impact. If you’re approved and choose to accept the Card, your score may be impacted.
  • Earn 4X Membership Rewards® points per dollar spent on purchases at restaurants worldwide, on up to $50,000 in purchases per calendar year, then 1X points for the rest of the year.
  • Earn 4X Membership Rewards® points per dollar spent at US supermarkets, on up to $25,000 in purchases per calendar year, then 1X points for the rest of the year.
  • Earn 3X Membership Rewards® points per dollar spent on flights booked directly with airlines or on AmexTravel.com.
  • Earn 2X Membership Rewards® points per dollar spent on prepaid hotels and other eligible purchases booked on AmexTravel.com.
  • Earn 1X Membership Rewards® point per dollar spent on all other eligible purchases.
  • $120 Uber Cash on Gold: Add your Gold Card to your Uber account and get $10 in Uber Cash each month to use on orders and rides in the U.S. when you select an American Express Card for your transaction. That’s up to $120 Uber Cash annually. Plus, after using your Uber Cash, use your Card to earn 4X Membership Rewards® points for Uber Eats purchases made with restaurants or U.S. supermarkets. Point caps and terms apply.
  • $84 Dunkin' Credit: With the $84 Dunkin' Credit, you can earn up to $7 in monthly statement credits after you enroll and pay with the American Express® Gold Card at U.S. Dunkin' locations. Enrollment is required to receive this benefit.
  • $100 Resy Credit: Get up to $100 in statement credits each calendar year after you pay with the American Express® Gold Card to dine at U.S. Resy restaurants or make other eligible Resy purchases. That's up to $50 in statement credits semi-annually. Enrollment required.
  • $120 Dining Credit: Satisfy your cravings, sweet or savory, with the $120 Dining Credit. Earn up to $10 in statement credits monthly when you pay with the American Express® Gold Card at Grubhub, The Cheesecake Factory, Goldbelly, Wine.com, and Five Guys. Enrollment required.
  • Explore over 1,000 upscale hotels worldwide with The Hotel Collection and receive a $100 credit towards eligible charges* with every booking of two nights or more through AmexTravel.com. *Eligible charges vary by property.
  • No Foreign Transaction Fees.
  • Annual Fee is $325.
  • Terms Apply.