A review of Air Canada business class on the Boeing 787 Dreamliner from Montreal to London
Update: Some offers mentioned below are no longer available. View the current offers here.
Quick take: A perfectly acceptable, if unexciting, business-class experience across the Atlantic if you can book it for the right price.
Pros:
- High-quality bedding
- Lightning-fast onboard Wi-Fi
- Four entree choices for dinner
Cons:
- Lack of some storage and privacy in business-class seats
- A narrow bed around the shoulders
- Sloppily presented food and no predeparture Champagne
Passengers flying to Europe in business class are spoiled for choice, with numerous carriers on both sides of the Atlantic vying for your business with impressive premium products.
Air Canada has a surprisingly large European route network, flying to about two dozen cities from hubs on both sides of the country. While some destinations are only flown to during summer, the airline may have a flight to your next holiday destination.
Following an underwhelming premium economy experience on an older Boeing 777 recently, I tried Air Canada's business-class product on one of its newest aircraft from Montreal-Trudeau International Airport (YUL) to London's Heathrow Airport (LHR).
Here's what the experience was like.
How much does business class cost to book on Air Canada?
Air Canada operates one daily flight year-round between Montreal and London, increasing to two daily from May to September, all on Boeing 787 Dreamliner aircraft.
Aeroplan uses dynamic pricing for Air Canada-operated flights, which fluctuates wildly depending on demand. I booked a one-way business-class flight from Montreal to London at the lowest level of just 57,400 Aeroplan points plus 66 Canadian dollars ($48).
Here is the range of cash and award rates over the next 12 months:
| Class | Economy | Premium economy | Business |
|---|---|---|---|
Airfare (round-trip) | $656-$1,125 | $2,204-$3,078 | $4,894-$7,444 |
Aeroplan points (round-trip) | 66,300-691,000 plus $287 | 100,000-568,800 plus $351 | 115,700-756,400 plus $351 |
Both cash fares and points redemptions include seat selection, two checked bags of 70 pounds each, one full-sized cabin bag and one personal item (like a handbag or laptop bag).
Air Canada Flight AC866 departs Montreal at 10 p.m. daily over the summer season, arriving in London at 9:35 a.m. the following morning, around six hours later, with the normal tail winds.
One of the easiest ways to earn enough points to book this flight is with the Aeroplan Credit Card from Chase, which offers a generous welcome bonus, triple points in multiple categories, monthly bonus points, statement credits, Aeroplan elite status and discounted award pricing.
This card is incredibly valuable, especially if you ever fly Air Canada.
You can also transfer the following credit card rewards to Aeroplan at a 1:1 transfer ratio:
- American Express Membership Rewards points
- Bilt Rewards points
- Capital One miles
- Chase Ultimate Rewards points
The following cards all currently offer strong welcome bonuses with points and miles that you can transfer to your Aeroplan account:
- The Business Platinum Card® from American Express
- The Platinum Card® from American Express
- American Express® Gold Card
- Capital One Venture Rewards Credit Card
- Capital One Venture X Rewards Credit Card
- Ink Business Preferred Credit Card
- Chase Sapphire Preferred Card
The information for the Ink Business Preferred has been collected independently by The Points Guy. The card details on this page have not been reviewed or provided by the card issuer.
Checking in to and boarding business class on Air Canada
Air Canada's "Signature Class" business-class passengers can expect the following priority services at the airport.
| Lounge available | Maple Leaf Lounge |
|---|---|
TSA PreCheck access | Yes |
Boarding group | 1 |
Montreal Airport has one terminal for domestic, transborder (U.S.) and international flights.
Air Canada operates a single large check-in area for flights, regardless of destination. While there was a priority check-in line, I found it odd that all Aeroplan and Star Alliance elite members and those flying in premium economy could access it rather than being split into a few separate priority lines.
Given how many flights Air Canada operates to Europe each night, hundreds of passengers could use this priority line simultaneously, which would not be a premium experience for business-class passengers.
Fortunately, the wait was only a few minutes around 6 p.m., and I was then through to the priority security line that similarly only took a few minutes.
Business-class passengers (and Star Alliance Gold elite members) can access the Maple Leaf Lounge near Gate 52.
The upstairs lounge is a single long rectangular space with plenty of seating options and great views of the aircraft below, thanks to the extensive floor-to-ceiling windows.
A central buffet area was filled with cold light bites, including salads, olives, arancini balls and desserts.
I was excited to see a live cooking station offering hot dishes like Moroccan chicken with rice and olives, lamb curry and the local delicacy poutine (fries with cheese curds and gravy), though this was simply a staff member assembling pre-cooked items as passengers requested them.
The lounge also featured a freestanding bar, which remained popular throughout my visit. The bartender worked tirelessly, efficiently pouring draft beer and glasses of wine (though no Champagne was available) and mixing cocktails with endless cheery greetings to passengers and plenty of smiles and small talk about their travels.
Overall, it was a pleasant place to wait for your flight.
At Gate 50, boarding lanes were carefully set up, and plenty of seats were available. Boarding commenced 30 minutes before departure, with Zone 1 (business class) invited to board first.
How comfortable was business class on Air Canada?
Air Canada's three-class 787-9 Dreamliner aircraft have the following dimensions in a single business-class cabin:
| Number of seats | 30 |
|---|---|
Cabin layout | 1-2-1 |
Fully flat bed | Yes |
Bed length | 80 inches |
Seat width | 21 inches |
Screen size | 18 inches |
I chose a window seat midway back in the cabin. The reverse herringbone seats all had direct aisle access, and the white and gray color scheme on this 7-year-old aircraft felt fresh, clean and modern.
My seat had a large shelf on the left armrest under the window and a shallow storage unit where the remote control, universal and USB-C charging plug, and headphone jack were stored.
The seat was otherwise light on storage.
| Best seats for solo travelers | A and K seats |
|---|---|
Best seats for couples | Any pair of D and G seats in rows 3-7 |
Seats to avoid | Rows 1 and 8 |
The seat reclined fully flat via a control panel in front of the storage bin.
The high-quality bedding meant I felt comfortable when the seat was fully reclined with enough room for my feet in the footwell next to the front seat. The space around the shoulders did feel tight while sleeping, however.
The large, bi-fold tray table extended from under the screen, which was a clever design as it allowed me to maneuver out of my seat even if the table had a meal tray or laptop on it.
Three restrooms were provided for the 30-seat cabin, which was sufficient, and there were rarely queues to use them other than just before landing. While they were not spacious, they were kept clean and stocked with Edition Voyage toiletries, and I liked the leaf motif across the wall.
Amenities in Air Canada business class
Waiting on my seat was a large, high-quality blanket, mattress pad and comforter, and non-branded, noise-canceling headphones in the storage bin.
There was also an Acqua di Parma amenity kit with hand cream, lip balm, sleep socks, eye mask, toothbrush, toothpaste, mouthwash and earplugs.
There were also two pairs of basic earbud headphones, one properly rolled up and the other that looked like it may already have been used, which was messy and perplexing. Why stock earbud headphones in the amenity kits when passengers are already given superior noise-canceling ones?
The crisp inflight entertainment screen, unfortunately, couldn't be tilted up or down to watch a movie in bed, but it had 73 new release movies, including "The Flash," "Evil Dead Rise," "Scream VI" and "Magic Mike's Last Dance."
Wi-Fi was available on my flight to London. Texting was free for all Aeroplan members, with streaming options from CA$10.75 ($7.85) for one hour to CA$34.50 ($25.20) for a full-flight pass.
I registered fantastic speeds of 38.6Mbps downloads and 4.03Mbps uploads.
How was the food in Air Canada business class?
During boarding, the cabin crew offered pre-poured water or "sparkling wine." Unfortunately, the sparkling wine tasted more like a sickly sweet prosecco than Champagne. To the crew’s credit, they told me I might want to hold off on the sparkling wine in favor of better options at dinner.
Menus were also distributed, offering a prawn cocktail appetizer, salad and warm bread with a coconut lavender cake and cheese plate for dessert with an impressive four entree choices:
- Harissa marinated chicken thighs with basmati rice and green beans
- Teriyaki glazed salmon fillet with Shandong noodles and sauteed red peppers
- Grilled veal striploin with butternut squash risotto and steamed asparagus
- Mushroom risotto with asparagus and peas
I ordered the chicken thighs, which were served promptly 30 minutes after takeoff.
Unlike during boarding, Laurent-Perrier Champagne Brut (which retails for about $45 per bottle) was available with dinner.
I appreciated the efficiency of the meal being served at once on this fairly short flight, though the presentation was messy. The dipping sauce for the appetizer was served in a plastic tub with the lid still on, which didn't feel very premium, and the entree could have been plated more neatly.
Fortunately, everything tasted decent, with some nice harissa spice on the Middle Eastern-themed chicken dish. This wasn't hugely different from what was available in the Maple Leaf Lounge, so I'd choose sleep over staying up for this meal next time.
Trays were cleared about 60 minutes after departure, and the cabin was darkened for passengers to sleep.
Snacks, including potato chips, chocolate bars and cookies, and extra water bottles were available between meal services in the front of the cabin. However, with barely a few hours between meal services, they remained mostly untouched.
Seventy-five minutes before landing, the lights were turned up and breakfast was served. There was no choice of dishes, which seemed odd given the main dish contained meat and four options were offered for the previous meal on this flight.
All passengers were served fresh-cut fruit, a parsley omelet (with potatoes, chicken sausage and vegetable salsa), croissant, yogurt, juice and a hot drink.
The hot dish looked unappetizing and didn't taste much better — particularly the shriveled, rectangular sausage. A mystery baked white substance next to the salsa was some type of dried-out cheese.
The croissant and fruit salad were good, but this wasn't a breakfast worth waking up for on such a short flight.
Sleep was a top priority on a six-hour overnight flight, and the crew on my flight to London worked very efficiently to ensure passengers could maximize rest. The business-class cabin was full, with most passengers awake for both meal services, but they managed to quietly hustle to ensure passengers were fed while other passengers slept.
That's about as much as you can ask for on a flight this brief.
Would you recommend Air Canada 787 business class?
Aeroplan's dynamic pricing for Air Canada-operated flights can result in some jaw-droppingly high prices. If I were faced with a 450,000-point price for this six-hour flight in business class, I would keep the points and happily fly in economy.
It was a great deal at the lowest one-way price of under 60,000 points and minimal fees and taxes, as I paid for an overnight flight to Europe in a lie-flat bed with direct aisle access.
After a disappointing premium economy experience, Air Canada's business-class product on the 787 Dreamliner was perfectly acceptable, and I would fly it again. Next time, though, I'd eat dinner in the lounge, skip the onboard meals and sleep the entire journey.
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- Earn 4X Membership Rewards® points per dollar spent on purchases at restaurants worldwide, on up to $50,000 in purchases per calendar year, then 1X points for the rest of the year.
- Earn 4X Membership Rewards® points per dollar spent at US supermarkets, on up to $25,000 in purchases per calendar year, then 1X points for the rest of the year.
- Earn 3X Membership Rewards® points per dollar spent on flights booked directly with airlines or on AmexTravel.com.
- Earn 2X Membership Rewards® points per dollar spent on prepaid hotels and other eligible purchases booked on AmexTravel.com.
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| 4X | Earn 4X Membership Rewards® points per dollar spent on purchases at restaurants worldwide, on up to $50,000 in purchases per calendar year, then 1X points for the rest of the year. |
| 4X | Earn 4X Membership Rewards® points per dollar spent at US supermarkets, on up to $25,000 in purchases per calendar year, then 1X points for the rest of the year. |
| 3X | Earn 3X Membership Rewards® points per dollar spent on flights booked directly with airlines or on AmexTravel.com. |
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Intro Offer
You may be eligible for as high as 100,000 Membership Rewards® Points after spending $6,000 in eligible purchases on your new Card in your first 6 months of Membership. Welcome offers vary and you may not be eligible for an offer.As High As 100,000 points. Find Out Your Offer.Annual Fee
$325Recommended Credit
Credit ranges are a variation of FICO® Score 8, one of many types of credit scores lenders may use when considering your credit card application.Excellent to Good
Why We Chose It
There’s a lot to love about the Amex Gold. It’s a fan favorite thanks to its fantastic bonus-earning rates at restaurants worldwide and at U.S. supermarkets. If you’re hitting the skies soon, you’ll also earn bonus Membership Rewards points on travel. Paired with up to $120 in Uber Cash annually (for U.S. Uber rides or Uber Eats orders, card must be added to Uber app and you can redeem with any Amex card), up to $120 in annual dining statement credits to be used with eligible partners, an up to $84 Dunkin’ credit each year at U.S. Dunkin Donuts and an up to $100 Resy credit annually, there’s no reason that foodies shouldn’t add the Amex Gold to their wallet. These benefits alone are worth more than $400, which offsets the $325 annual fee on the Amex Gold card. Enrollment is required for select benefits. (Partner offer)Pros
- 4 points per dollar spent on dining at restaurants worldwide and U.S. supermarkets (on the first $50,000 in purchases per calendar year; then 1 point per dollar spent thereafter and $25,000 in purchases per calendar year; then 1 point per dollar spent thereafter, respectively)
- 3 points per dollar spent on flights booked directly with the airline or with amextravel.com
- Packed with credits foodies will enjoy
- Solid welcome bonus
Cons
- Not as useful for those living outside the U.S.
- Some may have trouble using Uber and other dining credits
- You may be eligible for as high as 100,000 Membership Rewards® Points after you spend $6,000 in eligible purchases on your new Card in your first 6 months of Card Membership. Welcome offers vary and you may not be eligible for an offer. Apply to know if you’re approved and find out your exact welcome offer amount – all with no credit score impact. If you’re approved and choose to accept the Card, your score may be impacted.
- Earn 4X Membership Rewards® points per dollar spent on purchases at restaurants worldwide, on up to $50,000 in purchases per calendar year, then 1X points for the rest of the year.
- Earn 4X Membership Rewards® points per dollar spent at US supermarkets, on up to $25,000 in purchases per calendar year, then 1X points for the rest of the year.
- Earn 3X Membership Rewards® points per dollar spent on flights booked directly with airlines or on AmexTravel.com.
- Earn 2X Membership Rewards® points per dollar spent on prepaid hotels and other eligible purchases booked on AmexTravel.com.
- Earn 1X Membership Rewards® point per dollar spent on all other eligible purchases.
- $120 Uber Cash on Gold: Add your Gold Card to your Uber account and get $10 in Uber Cash each month to use on orders and rides in the U.S. when you select an American Express Card for your transaction. That’s up to $120 Uber Cash annually. Plus, after using your Uber Cash, use your Card to earn 4X Membership Rewards® points for Uber Eats purchases made with restaurants or U.S. supermarkets. Point caps and terms apply.
- $84 Dunkin' Credit: With the $84 Dunkin' Credit, you can earn up to $7 in monthly statement credits after you enroll and pay with the American Express® Gold Card at U.S. Dunkin' locations. Enrollment is required to receive this benefit.
- $100 Resy Credit: Get up to $100 in statement credits each calendar year after you pay with the American Express® Gold Card to dine at U.S. Resy restaurants or make other eligible Resy purchases. That's up to $50 in statement credits semi-annually. Enrollment required.
- $120 Dining Credit: Satisfy your cravings, sweet or savory, with the $120 Dining Credit. Earn up to $10 in statement credits monthly when you pay with the American Express® Gold Card at Grubhub, The Cheesecake Factory, Goldbelly, Wine.com, and Five Guys. Enrollment required.
- Explore over 1,000 upscale hotels worldwide with The Hotel Collection and receive a $100 credit towards eligible charges* with every booking of two nights or more through AmexTravel.com. *Eligible charges vary by property.
- No Foreign Transaction Fees.
- Annual Fee is $325.
- Terms Apply.