And that wasn’t the only big surprise in that survey.
For example, the airline whose business-class experience customers are most satisfied with is not one of the “Big Three” – but it has managed to dominate two years in a row now.
And despite all of the big changes this airline has rolled out in the past year, its economy class still has the highest customer satisfaction rating of any U.S. carrier!
And, less surprising: this airline’s premium economy topped the list for that segment for the fourth straight year.
Time will tell whether this positive sentiment will continue as customers start to feel the impact of the industry’s recent challenges. But people are still pretty bullish on travel, in general, despite these headwinds.
Posts in this newsletter contains references to products from one or more of our advertisers. We may receive compensation when you click on links to those products, and this may impact how or where they appear. For an explanation of our Advertising Policy, visit this page.
You are receiving this email because you opted in atthepointsguy.com.
Where to find us:
The Points Guy 100 5th Ave., 16th Floor New York, NY 10011 USA USA
If this newsletter was forwarded to you, you can subscribe here.
Advertiser Disclosure:
The cards we feature here are from partners who compensate us when you are approved through our site, and this may impact how or where these products appear. We don’t cover all available credit cards, but our analysis, reviews, and opinions are entirely from our editorial team. Please view our advertising policy and product review methodology for more information.
Editorial Note: Opinions expressed here are the author’s alone, not those of any bank, credit card issuer, airlines or hotel chain, and have not been reviewed, approved or otherwise endorsed by any of these entities.
