Oops: Buying the wrong gift card cost me $100
Today I want to share a story from TPG reader Jim, who missed out on a 20% off sale by buying the wrong gift card design:
I went on my iPhone yesterday evening to buy a $500 Marriott e-gift card to get the 20% discount. This morning I noticed that my credit card charged me $500, not the $400 with the discount that I was expecting.
I called the Marriott gift card line this morning, and they said I had to choose the correct picture of the e-gift card that said “20% off” and not an e-gift card with any other logo or picture on it, otherwise it didn’t count. Now, all the e-gift cards work EXACTLY the same way, regardless of the logo. But I guess I didn’t see the difference while I was on my phone purchasing it.
I am not out any money, as I will get the full $500 to use, but because I failed to choose the correct logo on the e-gift card, I didn't get the discount that they advertised. Since the promotion has ended, they won’t do anything for me.
Lesson learned.
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Luckily Jim didn't lose any money here, though I suspect he wouldn't have otherwise bought the gift cards without the 20% ($100) discount, so this certainly stings. I also took advantage of Marriott's (now expired) 20% off sale on gift cards and noticed the same thing as Jim — only certain gift card designs on the Marriott website showed the 20% discounts, while other "fun" designs remained full price.
When you find a good deal or an elusive award seat, speed is of the essence. Still, taking a minute to double-check that all the numbers (and even dates) are correct before you finalize your purchase is always a good idea. I always stop and confirm that my cart is reflecting any applicable sales or discounts, and for some promos I'll even take screenshots in case there's any confusion down the road.
I've said before that about 50% of the time I spend on my points and miles hobby is devoted to following up on deals and bonuses that didn't post correctly, but that doesn't mean you're off the hook from trying to prevent mistakes before your click submit. In this case it would've been nice to see Marriott help Jim out given his honest mistake, especially given the lack of clear instructions about this on the gift card purchase page.
Related: What credit cards should you use to purchase gift cards?
I appreciate this story, and I hope it can help other readers avoid making the same mistake. Please email your own travel mistake stories to info@thepointsguy.com, and put “Reader Mistake Story” in the subject line. Tell us how things went wrong, and (where applicable) how you made them right. Offer any wisdom you gained from the experience, and explain what the rest of us can do to avoid the same pitfalls.
Feel free to also submit your best travel success stories; due to the volume of submissions, we can’t respond to each story individually. I look forward to hearing from you, and until then, I wish you a safe and mistake-free journey!
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- Earn a free-night award each card renewal month (up to 35,000 points)
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- Limited Time Offer: Earn 125,000 Bonus Marriott Bonvoy Points after you use your new Card to make $5,000 in purchases within the first 3 months of Card Membership. Offer ends 5/3/23.
- Receive a 7% discount off standard rates for reservations of standard guest rooms at hotels that participate in the Marriott Bonvoy program when you book directly. Terms and Conditions Apply.
- 6x Marriott Bonvoy Points on each dollar of eligible purchases at hotels participating in the Marriott Bonvoy® program.
- 4x points for purchases made at restaurants worldwide, at U.S. gas stations, on wireless telephone services purchased directly from U.S. service providers and on U.S. purchases for shipping.
- 2x points on all other eligible purchases.
- Receive 1 Free Night Award every year after your Card renewal month. Plus, earn an additional Free Night Award after you spend $60K in purchases on your Card in a calendar year. Awards can be used for one night (redemption level at or under 35,000 Marriott Bonvoy® points) at hotels participating in Marriott Bonvoy®. Certain hotels have resort fees.
- Enjoy Complimentary Marriott Bonvoy Gold Elite Status with your Card.
- Terms apply.
Rewards Rate
6X | 6x Marriott Bonvoy Points on each dollar of eligible purchases at hotels participating in the Marriott Bonvoy® program. |
4X | 4x points for purchases made at restaurants worldwide, at U.S. gas stations, on wireless telephone services purchased directly from U.S. service providers and on U.S. purchases for shipping. |
2X | 2x points on all other eligible purchases. |
Intro Offer
Limited Time Offer: Earn 125,000 Bonus Marriott Bonvoy Points after you use your new Card to make $5,000 in purchases within the first 3 months of Card Membership. Offer ends 5/3/23.Earn 125,000 points75,000 pointsAnnual Fee
$125Recommended Credit
Credit ranges are a variation of FICO© Score 8, one of many types of credit scores lenders may use when considering your credit card application.670-850Excellent/Good
Why We Chose It
The Marriott Bonvoy Business Amex is a stacked card with a rewards rate that will help you earn bonus points on everyday and business-related purchases. You'll earn 15 elite night credits each calendar year, and receive automatic Gold elite status. Finally, the free night award certificate with a redemption level of 35,000 points or less can get you hundreds of dollars in potential value each year.Pros
- 6 points per dollar on eligible purchases at hotels participating in the Marriott Bonvoy program
- 4 points per dollar at restaurants worldwide, U.S. gas stations, wireless telephone services purchased directly from U.S. service providers and U.S. shipping
- 2 points per dollar on all other eligible purchases
- Earn a free-night award each card renewal month (up to 35,000 points)
- Receive 15 elite night credits to jump-start status
- Transfer Marriott points to 40+ airlines
Cons
- Airline points transfer ratios are poor
- Must spend $60,000 in a year for second free-night award
- Limited Time Offer: Earn 125,000 Bonus Marriott Bonvoy Points after you use your new Card to make $5,000 in purchases within the first 3 months of Card Membership. Offer ends 5/3/23.
- Receive a 7% discount off standard rates for reservations of standard guest rooms at hotels that participate in the Marriott Bonvoy program when you book directly. Terms and Conditions Apply.
- 6x Marriott Bonvoy Points on each dollar of eligible purchases at hotels participating in the Marriott Bonvoy® program.
- 4x points for purchases made at restaurants worldwide, at U.S. gas stations, on wireless telephone services purchased directly from U.S. service providers and on U.S. purchases for shipping.
- 2x points on all other eligible purchases.
- Receive 1 Free Night Award every year after your Card renewal month. Plus, earn an additional Free Night Award after you spend $60K in purchases on your Card in a calendar year. Awards can be used for one night (redemption level at or under 35,000 Marriott Bonvoy® points) at hotels participating in Marriott Bonvoy®. Certain hotels have resort fees.
- Enjoy Complimentary Marriott Bonvoy Gold Elite Status with your Card.
- Terms apply.