This Is Why You Should Always Double Check Your Luggage Tags at the Airport

Oct 26, 2018

This post contains references to products from one or more of our advertisers. We may receive compensation when you click on links to those products. Terms apply to the offers listed on this page. For an explanation of our Advertising Policy, visit this page.

Chalk this one as a (rare) win for the airlines. In a case of mistaken identity, one American Airlines passenger had to eat her words — or Tweet, rather — after taking to social media to report that she had been “robbed” upon finding the contents of her suitcase replaced with airport equipment.

Instead of passenger Anna Knight’s usual wares, the suitcase she grabbed from the baggage claim contained “harnesses, power strips, orange clothing items typically worn by crew members on the tarmac, and a pair of black work boots,” according to People.

Knight aired her grievances via a now-deleted Tweet saying:

“NEVER fly with @AmericanAir again. All of my items were taken out of my luggage and replaced with airport equipment, & all they did was tell me to fill out a form. This is OUTRAGEOUS!! Pls REPOST & don’t book flights with them! #AmericanAirlines #NBCNews #ABCNews #Travel #ROBBED

A Facebook post from Knight was equally distraught:

“I just got robbed by American Airlines . . . ALL MY STUFF IS GONE & replaced with airline equipment! $8000 worth of items GONE! Priceless souvenirs from my trip GONE!!”

According to People, another deleted tweet from Knight stated that “she was ‘in tears’ while talking to police, who she says are investigating the incident.”

Turns out, however, that Knight simply grabbed the wrong bag from the carousel at Miami International Airport (MIA).

People posted the following update after getting in touch with TSA about the matter:

 “A spokesperson for the TSA confirmed to PEOPLE Thursday night that Knight took the wrong bag from the luggage carousel, noting that the agency takes all allegations seriously and investigated the situation, but the mystery was ultimately solved by the airline as the bag was not mishandled by TSA. An airport source shared a photo of her intact suitcase waiting for her at Miami International.”

AA took it all in stride, responding, “It happens and we’re glad we could help clear things up!” The airline even said Knight could keep the case’s contents since the equipment didn’t belong to AA.

So let this be a lesson to us all: Before you walk away, always check to make sure you’ve grabbed the correct suitcase. In a sea of black Samsonites, going for a bad that’s not yours is not hard to do. And if your luggage is lost, remember to tap into your credit card’s trip protection.

H/T: People

Delta SkyMiles® Platinum American Express Card

Earn 90,000 bonus miles and 10,000 Medallion® Qualification Miles (MQMs) after you spend $3,000 in purchases on your new card in the first three months of card membership. Offer ends 11/10/2021.

With Status Boost™, earn 10,000 Medallion Qualification Miles (MQMs) after you spend $25,000 in purchases on your Card in a calendar year, up to two times per year getting you closer to Medallion Status. Earn 3X Miles on Delta purchases and purchases made directly with hotels, 2X Miles at restaurants and at U.S. supermarkets and earn 1X Mile on all other eligible purchases. Terms Apply.

Apply Now
More Things to Know
  • Limited Time Offer: Earn 90,000 Bonus Miles and 10,000 Medallion® Qualification Miles (MQMs) after you spend $3,000 in purchases on your new Card in your first 3 months. Offer expires 11/10/2021.
  • Earn up to 20,000 Medallion® Qualification Miles (MQMs) with Status Boost® per year. After you spend $25,000 in purchases on your Card in a calendar year, you can earn 10,000 MQMs two times per year, getting you closer to Medallion® Status. MQMs are used to determine Medallion® Status and are different than miles you earn toward flights.
  • Earn 3X Miles on Delta purchases and purchases made directly with hotels.
  • Earn 2X Miles at restaurants worldwide, including takeout and delivery and at U.S. supermarkets.
  • Earn 1X Miles on all other eligible purchases.
  • Receive a Domestic Main Cabin round-trip companion certificate each year upon renewal of your Card. *Payment of the government imposed taxes and fees of no more than $75 for roundtrip domestic flights (for itineraries with up to four flight segments) is required. Baggage charges and other restrictions apply. See terms and conditions for details.
  • Enjoy your first checked bag free on Delta flights.
  • Fee Credit for Global Entry or TSA Pre✓®.
  • Enjoy an exclusive rate of $39 per person per visit to enter the Delta Sky Club® for you and up to two guests when traveling on a Delta flight.
  • No Foreign Transaction Fees.
  • $250 Annual Fee.
  • Terms Apply.
  • See Rates & Fees
Regular APR
15.74%-24.74% Variable
Annual Fee
Balance Transfer Fee
Recommended Credit
Terms and restrictions apply. See rates & fees.

Editorial Disclaimer: Opinions expressed here are the author’s alone, not those of any bank, credit card issuer, airlines or hotel chain, and have not been reviewed, approved or otherwise endorsed by any of these entities.

Disclaimer: The responses below are not provided or commissioned by the bank advertiser. Responses have not been reviewed, approved or otherwise endorsed by the bank advertiser. It is not the bank advertiser’s responsibility to ensure all posts and/or questions are answered.