Wizz Air CEO sparks outrage after criticizing pilots for refusing to fly when tired
At a time when flights across Europe are being grounded at a significant rate, the CEO of one of Europe's largest budget carriers has also just been brought down to earth with a bang.
Drawing anger from pilots' unions and concerned customers alike, Wizz Air's chief executive officer and co-founder József Váradi recently told staff he felt too many of them were missing work due to fatigue, claiming they should "go the extra mile."
Want more TPG travel advice dropped into your inbox each morning? Subscribe to our daily newsletter!
"Now that everyone is getting back into work, I understand that fatigue is a potential outcome of the issues," he said on an internal video call. "But once we are starting [to] stabilize the rosters we also need to take down the fatigue rate.
"I mean we cannot run this business when every fifth person of a base reports sickness because the person is fatigued," he added.
This statement would be alarming enough in most industries – let alone in commercial aviation, where the cabin crew is currently stretched more than ever and pilots are single-handedly responsible for the safety of hundreds of lives at a time.
Related: Ryanair, EasyJet or Wizz Air: Which has the cheapest carry-on charges?
And yet, Váradi carried on digging: "We are all fatigued. But sometimes it is required to go the extra mile. The damage is huge when we cancel a flight. It's reputational damage to the brand, and it is [also] financial, transactional damage, because we have to pay compensation for that."
Declaring fatigue is not just good work behavior – it safeguards that the cabin crew is fit to fly. This isn't clocking in and clocking out for a normal job. Nor is it staying late in the office to help the boss out. There are real consequences. According to a 2012 study, between 15-20% of all flight crashes were caused by pilot fatigue.
The response has been brutal and swift, with The European Cockpit Association saying that giving the controls of a plane to a fatigued pilot was akin to "handing the car keys to a drunk driver." They even encouraged aviation regulator EASA to step in and ensure safety standards were being upheld.
Daniel Liebhart from Austrian transport union Vida also took to Twitter to urge action be taken: "It's an absolute no-go that crews at [Wizz] are encouraged to fly fatigued. [Wizz's] staff are dedicated to their job, and passengers' safety; they deserve more respect [from] their CEO! I encourage EASA to have a closer look at the practices envisaged by the CEO of Wizz Air."
The British Airline Pilots Association (BALPA) stated that they were "shocked an airline CEO would advise actions so contrary to basic safety culture. BALPA urges Mr. Varadi to swiftly clarify that Wizzair would fully support any pilot who does the right thing by not flying if they feel fatigued, for the safety of passengers, crew & aircraft."
In response to the criticism, a spokesperson for Wizz Air said: "This clip has been edited from an all-staff briefing on key business updates and current challenges facing aviation. Supply chain issues are affecting all airlines, in particular staff availability and welfare.
"Our crew unavailability has been very low, at 4%. In this context, going the extra mile to minimize disruption was discussed. What this does not mean is compromising safety. Wizz Air and the airline industry are highly regulated, and safety has, and always will be our first priority."
Related: Domestic travel demand back to pre-pandemic levels, airline CEOs say
There's no word or apology from Váradi as yet, but we'll bring you updates as we get them.
What's perhaps most surprising by the timing of the comments is how ambitious the Hungarian airline has been with its operations since COVID-19 restrictions were eased across the globe, opening up 18 new routes from London Gatwick [LGW] alone. It's no wonder staff are feeling the strain amid chronic understaffing and airport chaos.
If you ask Wizz Air pilots what they're most tired of right now, the answer might well be an out-of-touch CEO.
TPG featured card
at American Express's secure site
Terms & restrictions apply. See rates & fees.
| 4X | Earn 4X Membership Rewards® points per dollar spent on purchases at restaurants worldwide, on up to $50,000 in purchases per calendar year, then 1X points for the rest of the year. |
| 4X | Earn 4X Membership Rewards® points per dollar spent at US supermarkets, on up to $25,000 in purchases per calendar year, then 1X points for the rest of the year. |
| 5X | New! Earn 5X Membership Rewards® points on prepaid hotel stays booked through AmexTravel.com or the Amex Travel App. |
| 3X | Earn 3X Membership Rewards® points on flights booked through AmexTravel.com, the Amex Travel App, or purchased directly from airlines. |
| 2X | Earn 2X Membership Rewards® points on prepaid car rentals booked through AmexTravel.com or the Amex Travel App and cruises booked and paid through AmexTravel.com. |
| 1X | Earn 1X Membership Rewards® point per dollar spent on all other eligible purchases. |
Pros
- Valuable dining and food-related credits
- Flexible rewards with airline and hotel transfer partners
- Multiple travel and purchase protections
- No foreign transaction fees
- Access to Amex Offers for additional savings (enrollment required)
Cons
- Not as useful for those living outside the U.S.
- Some may have trouble using Uber and other dining credits
- You may be eligible for as high as 100,000 Membership Rewards® Points after you spend $8,000 in eligible purchases on your new Card in your first 6 months of Card Membership. Welcome offers vary and you may not be eligible for an offer. Apply to know if you’re approved and find out your exact welcome offer amount – all with no credit score impact. If you’re approved and choose to accept the Card, your score may be impacted.
- Earn 4X Membership Rewards® points per dollar spent on purchases at restaurants worldwide, on up to $50,000 in purchases per calendar year, then 1X points for the rest of the year.
- Earn 4X Membership Rewards® points per dollar spent at US supermarkets, on up to $25,000 in purchases per calendar year, then 1X points for the rest of the year.
- New! Earn 5X Membership Rewards® points on prepaid hotel stays booked through AmexTravel.com or the Amex Travel App.
- Earn 3X Membership Rewards® points on flights booked through AmexTravel.com, the Amex Travel App, or purchased directly from airlines.
- Earn 2X Membership Rewards® points on prepaid car rentals booked through AmexTravel.com or the Amex Travel App and cruises booked and paid through AmexTravel.com.
- Earn 1X Membership Rewards® point per dollar spent on all other eligible purchases.
- Pay It® lets you tap in the American Express® App to quickly pay for small purchase amounts throughout the month and still earn rewards the way you usually do. Plan It® gives you the option to split up big purchases into equal monthly payments with a fixed fee. You’ll know upfront exactly how much you’ll pay.
- Updated! $120 Dining Credit: Earn up to a total of $10 in statement credits monthly when you pay with the Gold Card at Grubhub (including Seamless), Buffalo Wild Wings, Five Guys, The Cheesecake Factory, and Wonder. This can be an annual savings of up to $120. Enrollment required.
- $100 Resy Credit: Get up to $100 in statement credits each calendar year at over 10,000 qualifying U.S. Resy restaurants after you pay for eligible purchases with the American Express® Gold Card. That’s up to $50 in statement credits semi-annually. Enrollment required.
- $84 Dunkin' Credit: Earn up to $7 in monthly statement credits after you pay with the American Express® Gold Card at U.S. Dunkin’ locations. Enrollment required.
- $120 Uber Cash on Gold: Enjoy up to $120 in Uber Cash annually with your Gold Card. Just add your Card to your Uber account and you'll get $10 in Uber Cash each month to use on orders and rides in the U.S. when you select an Amex Card for your transaction.
- New! As an American Express® Gold Card Member, you can enjoy complimentary Hertz Five Star® Status. Enjoy benefits like skipping the counter at select locations, adding an additional driver at no additional cost*, and vehicle upgrades**. Benefit enrollment and Hertz Gold+ registration are required. *Additional drivers must meet standard rental qualifications and must be a spouse or domestic partner to qualify as complimentary. Other additional drivers subject to fees. **Benefits are subject to availability and vary by location. Additional Hertz program Terms and Conditions including age restrictions apply.
- Take advantage of a $100 credit towards eligible charges* at over 1,300 upscale hotels worldwide when you book The Hotel Collection through AmexTravel.com or the Amex Travel App **. *Eligible charges vary by property. **The Hotel Collection requires a two-night minimum stay.
- Book your travel through the Amex Travel App with added peace of mind – backed by American Express® service and support. Only for American Express® Card Members.
- Whenever you need us, we're here. Our Member Services team will ensure you are taken care of. From lost Card replacement to statement questions, we are available to help 24/7.
- No Foreign Transaction Fees.
- Annual Fee is $325.
- Terms Apply.