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Wizz Air CEO sparks outrage after criticizing pilots for refusing to fly when tired

June 11, 2022
5 min read
Wizz Air CEO sparks outrage after criticizing pilots for refusing to fly when tired
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At a time when flights across Europe are being grounded at a significant rate, the CEO of one of Europe’s largest budget carriers has also just been brought down to earth with a bang.

Drawing anger from pilots’ unions and concerned customers alike, Wizz Air’s chief executive officer and co-founder József Váradi recently told staff he felt too many of them were missing work due to fatigue, claiming they should "go the extra mile."

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“Now that everyone is getting back into work, I understand that fatigue is a potential outcome of the issues,” he said on an internal video call. “But once we are starting [to] stabilize the rosters we also need to take down the fatigue rate.

“I mean we cannot run this business when every fifth person of a base reports sickness because the person is fatigued,” he added.

(Photo by Ben Smithson/The Points Guy)

This statement would be alarming enough in most industries – let alone in commercial aviation, where the cabin crew is currently stretched more than ever and pilots are single-handedly responsible for the safety of hundreds of lives at a time.

Related: Ryanair, EasyJet or Wizz Air: Which has the cheapest carry-on charges?

And yet, Váradi carried on digging: “We are all fatigued. But sometimes it is required to go the extra mile. The damage is huge when we cancel a flight. It’s reputational damage to the brand, and it is [also] financial, transactional damage, because we have to pay compensation for that.”

Declaring fatigue is not just good work behavior – it safeguards that the cabin crew is fit to fly. This isn’t clocking in and clocking out for a normal job. Nor is it staying late in the office to help the boss out. There are real consequences. According to a 2012 study, between 15-20% of all flight crashes were caused by pilot fatigue.

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(Photo by Ben Smithson/The Points Guy)

The response has been brutal and swift, with The European Cockpit Association saying that giving the controls of a plane to a fatigued pilot was akin to "handing the car keys to a drunk driver." They even encouraged aviation regulator EASA to step in and ensure safety standards were being upheld.

Daniel Liebhart from Austrian transport union Vida also took to Twitter to urge action be taken: “It’s an absolute no-go that crews at [Wizz] are encouraged to fly fatigued. [Wizz’s] staff are dedicated to their job, and passengers’ safety; they deserve more respect [from] their CEO! I encourage EASA to have a closer look at the practices envisaged by the CEO of Wizz Air.”

The British Airline Pilots Association (BALPA) stated that they were "shocked an airline CEO would advise actions so contrary to basic safety culture. BALPA urges Mr. Varadi to swiftly clarify that Wizzair would fully support any pilot who does the right thing by not flying if they feel fatigued, for the safety of passengers, crew & aircraft."

In response to the criticism, a spokesperson for Wizz Air said: “This clip has been edited from an all-staff briefing on key business updates and current challenges facing aviation. Supply chain issues are affecting all airlines, in particular staff availability and welfare.

(Photo by Nicolas Economou/NurPhoto via Getty Images)

“Our crew unavailability has been very low, at 4%. In this context, going the extra mile to minimize disruption was discussed. What this does not mean is compromising safety. Wizz Air and the airline industry are highly regulated, and safety has, and always will be our first priority.”

Related: Domestic travel demand back to pre-pandemic levels, airline CEOs say

There’s no word or apology from Váradi as yet, but we’ll bring you updates as we get them.

What’s perhaps most surprising by the timing of the comments is how ambitious the Hungarian airline has been with its operations since COVID-19 restrictions were eased across the globe, opening up 18 new routes from London Gatwick [LGW] alone. It's no wonder staff are feeling the strain amid chronic understaffing and airport chaos.

If you ask Wizz Air pilots what they’re most tired of right now, the answer might well be an out-of-touch CEO.

Featured image by Airbus A320 ( A320-232) aircraft of the low cost airline Wizz Air ( W6 ) with registration landing at Eindhoven EIN EHEH international airport in The Netherlands during the day with nice weather and blue sky. WizzAir is a budget European airline with headquarters in Budapest, Hungary. (Photo by Nicolas Economou/NurPhoto via Getty Images)
Editorial disclaimer: Opinions expressed here are the author’s alone, not those of any bank, credit card issuer, airline or hotel chain, and have not been reviewed, approved or otherwise endorsed by any of these entities.

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Best for the well-traveled foodie
TPG Editor‘s Rating
Card Rating is based on the opinion of TPG‘s editors and is not influenced by the card issuer.
4 / 5
Go to review

Rewards Rate

4XEarn 4X Membership Rewards® Points at Restaurants, plus takeout and delivery in the U.S.
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    60,000 bonus points
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    $250
  • Recommended Credit
    Credit ranges are a variation of FICO© Score 8, one of many types of credit scores lenders may use when considering your credit card application.

    670-850
    Excellent/Good

Why We Chose It

There's a lot to love about the Amex Gold card. It's been a fan favorite during the pandemic because of its fantastic rewards rate on restaurants (that includes takeout and delivery in the U.S.!) and U.S. supermarkets. If you're hitting the skies soon, you'll also earn bonus points on travel. Paired with up to $120 in Uber Cash (for U.S. Uber rides or Uber Eats orders) and up to $120 in annual dining statement credits at eligible partners, there's no reason that the foodie shouldn't add this card to their wallet. Enrollment required.

Pros

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Cons

  • Weak on travel outside of flights and everyday spending bonus categories
  • Not as useful for those living outside the U.S.
  • Some may have trouble using Uber/food credits
  • Few travel perks and protections
  • Earn 60,000 Membership Rewards® points after you spend $4,000 on eligible purchases with your new Card within the first 6 months of Card Membership.
  • Earn 4X Membership Rewards® Points at Restaurants, plus takeout and delivery in the U.S., and earn 4X Membership Rewards® points at U.S. supermarkets (on up to $25,000 per calendar year in purchases, then 1X).
  • Earn 3X Membership Rewards® points on flights booked directly with airlines or on amextravel.com.
  • $120 Uber Cash on Gold: Add your Gold Card to your Uber account and each month automatically get $10 in Uber Cash for Uber Eats orders or Uber rides in the U.S., totaling up to $120 per year.
  • $120 Dining Credit: Satisfy your cravings and earn up to $10 in statement credits monthly when you pay with the American Express® Gold Card at Grubhub, The Cheesecake Factory, Goldbelly, Wine.com, Milk Bar and select Shake Shack locations. Enrollment required.
  • Choose the color that suits your style. Gold or Rose Gold.
  • No Foreign Transaction Fees.
  • Annual Fee is $250.
  • Terms Apply.
  • See Rates & Fees