Why do flight cancellations and delays keep happening?

4d ago

This post contains references to products from one or more of our advertisers. We may receive compensation when you click on links to those products. Terms apply to the offers listed on this page. For an explanation of our Advertising Policy, visit this page.

To say the least, it’s been a rough few days for U.S. air travelers. And it could just be a sign of a frustrating season to come.

How bad has it been? Nearly 15,000 flights were canceled or delayed this past weekend, according to FlightAware — a staggering total that’s normally only seen during time-limited and high-profile events like hurricanes or blizzards.

TPG’s Sean Cudahy got personally caught up in the mess after an early-morning storm in New York on Thursday sent the entire Northeast corridor into meltdown for the rest of the day. Delays and cancellations piled up at airports from metro Washington, D.C., to New England — stranding tens of thousands of passengers on what was an otherwise mild weather day.

Problems persisted into the weekend, when the weather did worsen.

Help! Here’s what to do if your flight is canceled or delayed

Even the travel plans of Transportation Secretary Pete Buttigieg were impacted, as he told the Associated Press that his own flight from Washington to New York on Friday was canceled.

Perhaps ironically, this cancellation came just after Buttigieg held a meeting with airline CEOs on Thursday where he pushed them to get a handle on their operational issues.

He ultimately gave up flying altogether, instead making the roughly 240-mile trip between the cities by car.

Ground transportation may have ultimately been the wise choice as things weren’t much better by Sunday, when 922 flights were canceled within the U.S. and another 6,283 flights were delayed, by FlightAware’s count.

Want more airline-specific news? Sign up for TPG’s free new biweekly Aviation newsletter.

It’s all helped put the spotlight on what’s become a uniquely aggravating summer of travel — and, unfortunately for travelers, there may not immediate relief on the horizon.

What’s driving the air travel mess?

It’s a tangled web of factors that have intersected to disrupt the nation’s pandemic travel rebound. Everything from overly ambitious airline scheduling to staffing and weather has combined to create a massive headache for would-be air travelers.

Here’s a look at four of the reasons why this summer is shaping up to be an unusually frustrating one to fly.

Air travel apocalypse: Every flight on my trip got disrupted; things you should know

In This Post

Weather

Let’s get the simplest reason out of the way — and one that everyone will agree about: Storms. 

In late spring and throughout the summer, convective weather — read: thunderstorms — proliferates across the country. Humid, unstable air overtakes much of the nation during the months and sets the stage for thunderstorm flareups. That’s not new, and we’re certainly seeing it again in 2022.

Aircraft must avoid thunderstorms due to the potential for severe or extreme turbulence, and significant icing that could overwhelm the onboard deicing system. Many thunderstorms can be higher than 50,000 feet in the air, so flying on top of them isn’t an option: flights must be routed around them, causing constraints in airspace and flight delays.

The situation is particularly bad when thunderstorms are located near busy airports, blocking flight paths and impacting the ability for flights to take off and land. It can also lead to ramp closures — causing further delays, since aircraft cannot be loaded, unloaded, fueled or serviced.

Adding to the complexity of summer travel, thunderstorms frequently are more problematic for airlines than major snow events — which meteorologists typically predict days in advance, giving carriers a chance to prepare.

Summer thunderstorms, however, are harder to predict — both in exact timing and location. And when a big front sweeps across the nation, long lines of storms can stretch for hundreds of miles — such as in Texas or over the Great Lakes region — and disrupt flight paths indefinitely between major airports.

Related: What to do if your flight is canceled 

Ambitious airline schedules

Are airlines scheduling more flights than they can logistically operate?

That’s increasingly the question some are asking as carriers try to bounce back from the depths of pandemic-era cuts and take advantage of demand that’s come roaring back faster than anyone expected.

The federal government and some labor unions are among those wondering if airlines are trying to operate more than they can handle, given staffing issues, aircraft shortages and other challenges. Even though there are fewer flights operating now than in 2019, some airlines are still grappling to overcome the staffing and aircraft cuts they made during the pandemic’s bleakest moments.

Earlier this spring, a number of carriers — including Delta Air Lines, Alaska Airlines and JetBlue — proactively reduced capacity (the number of seats they fly) for this very reason. And this very issue was one of the main topics at Buttigieg’s meeting last week with airline CEOs the day before his own flight was canceled.

Alaska Airlines is one of the airlines to reduce schedules. (Photo by Zach Griff/The Points Guy)

“The Secretary pushed airlines to scrutinize whether they can reliably operate the schedules they have published and future schedules under consideration,” a source familiar with the meeting told TPG.

While these schedules might work out on a perfect day, having an ambitious schedule can cause cascading problems for passengers when there is eventually weather or other operational issues.

When everything is already stretched, it means there are fewer spare aircraft and crews around to help recover the operation. It can be a key difference between an airline being able to recover and operate its schedule within a few hours or by the next morning — and an airline having to mass-cancel a significant number of flights over what can spiral into a multi-day recovery.

Airline staffing

In addition to the scheduling issues, there’s been another root cause contributing to the recent spate of disruptions: a shortage of staff.

This has been felt particularly hard among pilots, causing some airlines to be stretched too thin to fly all the flights that had been added back to their schedules. Both United and American Airlines have each had to park about 100 regional jets in recent months due to the pilot shortage, with American offering massive pay increases at the three regional airlines it owns.

More: How a pilot shortage could leave travelers with higher fares and fewer options

In turn, the pilot shortage has contributed to higher fares. Demand for flights is very high this summer, outstripping supply. With that, airlines have been pricing their limited supply of seats accordingly, leading to significant sticker shock. In fact, airfare was one of the leading inflationary components this spring in the latest report from the government.

Fuller flights also means that there are fewer options for airlines to recover when there are irregular operations like severe weather. The flight leaving the next day may already be sold out, meaning it takes that much longer to accommodate everyone when cancellations begin to mount.

And, while not as severe as certain airports in Europe, staffing issues for some airport-based positions in the U.S. have led to longer lines in some instances — especially during irregular operations.

Air traffic control staffing

The nation’s air traffic control system is also under some strain.

For its part, the airline industry has been frustrated with what it believes is the Federal Aviation Administration’s inability to adequately staff air traffic control facilities. Those concerns were detailed in a June 10 letter from Airlines for America, the industry’s lobbying group, to Sens. Richard Blumenthal, D-Connecticut, and Edward Markey, D-Massachusetts, pointing the finger at the FAA as a cause of the industry’s operational problems.

ATC staffing has been a concern. (Photo by Joe Raedle/Getty Images)

Perhaps the most prominent example of the issue has emerged in Florida, where an air traffic control facility near Jacksonville has been a perennial source of frustration for airlines due to staffing issues.

It was the topic of an early May meeting between representatives of the FAA and the airlines, who were frustrated that weather and other airspace issues — such as the launch of rockets from Cape Canaveral — seemed to have an outsize impact on flights flying through the busy airspace.

At that meeting, the FAA vowed to increase the staffing authorization at the facility, known as the Jacksonville Air Route Traffic Control Center. But training new controllers can be a multi-year process, so any relief likely won’t be seen immediately.

It’s not just Florida.

In recent weeks, “staffing triggers” have been present in other locations, including key facilities that sequence traffic into and out of some of the nation’s busiest airports. This includes those in Southern California and New York, which seemed to be at the center of the disruptions of the past few days.

Reduced staffing at ATC facilities can have a negative impact on operational performance: for safety reasons, fewer flights are sometimes able to proceed through certain areas or land at airports, so delays across all of the carriers can stack up at once.

Bottom line

You’ve likely heard it before, but if you’re traveling this summer, it’s imperative to pack your patience, be flexible and have alternate travel plans in mind in case things go wrong.

The unfortunate reality is that there are no easy fixes that can salvage airline operations this summer.  Both pilots and air traffic controllers are highly skilled professionals who can take a very long time to train, and schedules for the remainder of the summer are mostly set. And, of course, there’s no stopping Mother Nature.

Good luck if you’re flying this summer. Unfortunately, this year you might need it.

Featured image by Chris Minvera/Getty Images.

 

Delta SkyMiles® Platinum American Express Card

Earn 90,000 bonus miles after you spend $3,000 in purchases on your new Card in your first 3 months. Offer ends 8/3/2022.

With Status Boost™, earn 10,000 Medallion Qualification Miles (MQMs) after you spend $25,000 in purchases on your Card in a calendar year, up to two times per year getting you closer to Medallion Status. Earn 3X Miles on Delta purchases and purchases made directly with hotels, 2X Miles at restaurants and at U.S. supermarkets and earn 1X Mile on all other eligible purchases. Terms Apply.

Apply Now
More Things to Know
  • Limited Time Offer: Earn 90,000 bonus miles after you spend $3,000 in purchases on your new Card in your first 3 months. Offer ends 8/3/2022.
  • Earn up to 20,000 Medallion® Qualification Miles (MQMs) with Status Boost® per year. After you spend $25,000 in purchases on your Card in a calendar year, you can earn 10,000 MQMs up to two times per year, getting you closer to Medallion® Status. MQMs are used to determine Medallion® Status and are different than miles you earn toward flights.
  • Earn 3X Miles on Delta purchases and purchases made directly with hotels.
  • Earn 2X Miles at restaurants worldwide including takeout and delivery in the U.S., and at U.S. supermarkets.
  • Earn 1X Miles on all other eligible purchases.
  • Receive a Domestic Main Cabin round-trip companion certificate each year upon renewal of your Card. Payment of the government imposed taxes and fees of no more than $80 for roundtrip domestic flights (for itineraries with up to four flight segments) is required. Baggage charges and other restrictions apply. See terms and conditions for details.
  • Enjoy your first checked bag free on Delta flights.
  • Fee Credit for Global Entry or TSA PreCheck® after you apply through any Authorized Enrollment Provider. If approved for Global Entry, at no additional charge, you will receive access to TSA PreCheck.
  • Enjoy an exclusive rate of $39 per person per visit to enter the Delta Sky Club® for you and up to two guests when traveling on a Delta flight.
  • No Foreign Transaction Fees.
  • $250 Annual Fee.
  • Terms Apply.
  • See Rates & Fees
Regular APR
17.24%-26.24% Variable
Annual Fee
$250
Balance Transfer Fee
N/A
Recommended Credit
Excellent/Good
Terms and restrictions apply. See rates & fees.

Editorial Disclaimer: Opinions expressed here are the author’s alone, not those of any bank, credit card issuer, airlines or hotel chain, and have not been reviewed, approved or otherwise endorsed by any of these entities.

Disclaimer: The responses below are not provided or commissioned by the bank advertiser. Responses have not been reviewed, approved or otherwise endorsed by the bank advertiser. It is not the bank advertiser’s responsibility to ensure all posts and/or questions are answered.