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What flying was like 20 years ago

Dec. 20, 2019
15 min read
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Twenty years may not seem like a very long time, but in commercial aviation it's fully one-fifth of the entire history of the industry. The oldest airlines in the world turned exactly a century old this year. And with 2020 about to begin, now is a good time to take a look at what flying was like in 2000.

Today's commercial jets sport features their counterparts of 20 years ago could not dream of, routinely offering comforts that were hard to find back then; flat beds in business class and individual screens for every passenger are a recent luxury.

So let's look at what air transport looked like in 2000, inside airplanes and out.

The airlines: Before the merger craze

Remember TWA? Trans World Airlines, a storied carrier founded in 1930, was still flying in 2000. So were Continental, Northwest, USAir and America West. What happened to all of them was the same thing: mergers. America West merged with USAir, TWA was acquired by American, and USAir and American then merged under the name of the latter. Continental merged with United, and Northwest with Delta. Across the Atlantic, Sabena and Swissair, the flag carriers of Belgium and Switzerland, were still around too, both destined to go under the following year.

Despite the reduced competition due to all those mergers, fares have dropped hugely since then.

The average domestic airfare in the U.S. according to the Bureau of Transportation Statistics was $502, adjusted for inflation, in 2000. Fast forward 20 years, and it's now $357, meaning air travel today is almost 30% cheaper.

2000 was also the year that JetBlue began flying. The average airfare out of its New York - JFK home base has dropped by 40% since then, a lot more than the national average, showing that the new airline's entrance into the New York market has had an outsized impact on fares.

David Neeleman in an aircraft belonging to his airlines, each seat has 24-channel TV. (Photo by Rick Maiman/Sygma via Getty Images)
The year is 2000, and JetBlue founder David Neeleman is showing off one of the airline's first jets, an Airbus A320 with the 24-channel live TV that helped make the carrier's reputation. (Photo by Rick Maiman/Sygma via Getty Images)

The era of the ultra-low-cost airlines was yet to come. Frontier and Spirit in the U.S. and Ryanair and EasyJet in Europe were all flying in 2000, but had not achieved anywhere near the size they have now.

Outside the U.S., the big Middle Eastern airlines that now dominate long-haul flying weren't even a blip on the horizon. Emirates and Qatar were mostly regional carriers and would not fly to the U.S. until the mid-2000s; Etihad did not even exist. Today, Emirates is the largest airline in the world by international passengers carried, and its Dubai home base the biggest airport in the world by international passenger traffic.

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The airplanes: When dinosaurs still roamed

Wearing the colors of all those now-dead airlines were a lot of now-dead airplanes. Three-engined passenger jets have been extinct for years now, but in 2000 they were still very much a fixture. Hundreds of Boeing 727s, horrendously noisy and fuel-thirsty by today's standards, were in U.S. fleets including with American, Delta and United. Long-haul three-engined planes, the DC-10 and MD-11, were found all over the world. Even the L-1011 TriStar, another three-engined jet and the last passenger plane made by Lockheed, was still around.

Boston Logan airport, August 24, 2000. Several things in this image are gone: the Delta Shuttle brand, Delta's classic "widget" colors, the Boeing 727 and the Saab 340 turboprops in the background. (Photo by Darren McCollester / Newsmakers via Getty Images)

On long hauls, the 747 dominated; the early 2000s were still the reign of the Queen of the Skies. The four-engined Boeing behemoth would rule the air for a few more years. Today, not a single one is left in passenger service with U.S. airlines.

None of the jets that do most of today's long-haul flying existed in the year 2000. There was no Airbus A350 or A380, and no Boeing 787. The 777 had been around since the mid-1990s, but the version that's most commonly seen today, the stretched 777-300ER, hadn't flown yet.

But you could still cross the Atlantic in three hours on Concorde, which would be retired three years later. In the summer of 2000, the supersonic airliner had its only fatal accident, when an Air France bird crashed shortly after taking off, accelerating the end of the 25-year era when it was the fastest, sleekest commercial jet. At JFK, London Heathrow and Paris CDG, you could see amazing sights like the one below every day .

Air France Concorde tail number F-BVFC takes off from New York City's John F. Kennedy Airport at 0800 EDT (1200 UTC), 21 September 2000. The plane was stranded at JFK after an Air France Concorde crashed on takeoff from Paris' Charles de Gaulle Airport in July. AFP PHOTO/Matt CAMPBELL (Photo by MATT CAMPBELL / AFP) (Photo credit should read MATT CAMPBELL/AFP via Getty Images)
Air France Concorde tail number F-BVFC takes off from New York City's John F. Kennedy Airport on 21 September 2000. It had been stranded at JFK after an Air France Concorde crashed on takeoff from Paris' Charles de Gaulle Airport in July. (Photo by MATT CAMPBELL/AFP via Getty Images)

Accident or not, though, Concorde's days were numbered anyway. It was just too expensive to operate, with technological roots in the 1950s, including four very thirsty and loud engines. And airplanes today are very different from the 1960s-vintage machines that still plied the skies in 2000.

That year, a TWA crew saluted the final flight of the airline's last Boeing 727 — check out the totally analog cockpit and the third crew member, the flight engineer, in the image below. It was as old-school as it gets, and it was a normal scene in North American skies until Delta became the last U.S. major to retire the 727, in 2003.

379433 01: TWA captains Scott Lagle, left, Bill Weber, center, and flight engineer Norman Zanin prepare to toast September 30, 2000 the last flight of a TWA Boeing 727 flight in the cockpit, after landing at Lambert-St. Louis International Airport, in Missouri. Trans world Airlines has retired all of its 727 aircraft for the new 717. The last flight of the 727 originated from New Orleans. (Photo by Bill Greenblatt/Liaison)
A TWA flight crew toasts the 727 after its last landing, in St. Louis. (Photo by Bill Greenblatt/Liaison via Getty Images)

Then look below at the fully digital flight deck of the Airbus A350, the most modern twin-aisle jet in service today: It might as well be a science-fiction spaceship compared to that 727. And it needs just two people to run it, thanks to computers.

Pilots Jari Paajanen (l) and Pertiv Vartola sitting in the cockpit of a Finnair Airbus A350 XWB at the airport in Hamburg, Germany, 11 October 2015. The Finnish company collected the plane from manufacturer Airbus in Toulouse a few days ago and as of 21 November 2015 will fly it between Helsinki and various Asian cities. PHOTO: DANIEL BOCKWOLDT/DPA | usage worldwide (Photo by Daniel Bockwoldt/picture alliance via Getty Images)
Photo by Daniel Bockwoldt/picture alliance via Getty Images

(Speaking of digital: Notice anything unusual about the look of the images from 20 years ago? They were all shot on film. The first really convenient professional digital camera, the Nikon D1, had appeared in 1999 – and with a price tag of $4,999 a pop, about a cool eight grand in today's money, it hadn't made its way yet to every news organization.)

In 2000, cockpit doors were not armored. They would be after September 11 of the following year, a date that would usher in a vastly different experience of airport security, too.

The airplanes of the year 2000 could not fly as far as today's can, either. The longest flight in the world was Chicago to Hong Kong on a United 747-400, at a mere 7,788 miles. When it was launched in 1996, a newspaper reporter called it "fantastic" and "a rendezvous with history" — but today it would not even qualify for the top 30 longest nonstop flights.

The seats: Lie-flat what?

Seats that turn into flat beds in long-haul business class are standard these days. In 2000, they were a rarity. You had to move up to the very rarefied atmosphere of long-haul first class, one level above business, to find them, and then only on some airlines, like British Airways.

British Airways' first-class cabin with seats that converted into fully flat beds is seen here on a Boeing 777 in 2000. (Photo by Tim Boyle/Newsmakers via Getty Images)

In biz class, you got recliners, or at best seats that converted to an angled bed, even on the world's best carriers, like Singapore Airlines. There was just one exception: British Airways again, which introduced flat beds in Club Class, aka business, in 2000. But it would take years before all of the carrier's twin-aisle fleet was converted.

(AUSTRALIA OUT) Business Man Travelling on Singapore Airlines A340 Airbus "Business Class" which has all the Mod-Cons, on 28 February 1998. THE AGE BUSINESS Picture by CATHRYN TREMAIN (Photo by Fairfax Media via Getty Images/Fairfax Media via Getty Images via Getty Images)
Business class on a Singapore Airlines Airbus A340 with recliner seats. (Photo by Fairfax Media via Getty Images)

One thing commonly seen on board in 2000 that has disappeared today: built-in phones. Often found at every seat in business and first, and shared one per row in economy, they were a very expensive way to stay in touch while in the air. Towards the end of their era in the early 2000s, prices had gone down to about $3 to $4 per minute, but that was still too much to encourage widespread use. By the mid-2000s, they were largely gone.

American Airlines' early-2000s business class on the Boeing 777, with recliner seats and built-in phones (Photo courtesy of American Airlines)

Individual monitors were still rare, especially in coach. Without individual screens to watch movies, most passengers had to take in whatever the airline offered and watch it on projection screens, with usually terrible headphones.

The reporter who waxed poetic about the flight from Chicago to to Hong Kong also noted that it offered a whopping "three feature films." Compare that to today's personal displays with hundreds of movies, TV shows, games and maps, helping you pass the time on flights that regularly go 10,000 miles like the record-holding Singapore Airlines nonstop from Singapore to Newark.

It's true that legroom in coach class was on average more generous than today, but the lack of personalized entertainment or Wi-Fi meant you could easily be bored silly in those bigger seats. Unless you had bought an airport paperback, that is, like people used to do before everybody could access entire libraries on their smartphone. (The first iPhone would not be sold until 2007.)

Inflight internet debuted, on Lufthansa, in 2003. It was such a feat that the first connection on a laptop aboard a scheduled commercial flight was cause for the enthusiasm seen in the image below.

Scott Carson, (L) President of Connexion by Boeing, and Wolfgang Mayrhuber, CEO of Lufthansa, celebrate as they surf the web on a laptop computers hooked up to the Internet on Lufthansa flight 418 from Frankfurt to Washington, D.C., January 15, 2003. The flight initiated a new communications era in the history of air travel called FlyNet. With FlyNet, Lufthansa offers the fastest and most powerful Internet access ever installed onboard a commercial airliner. The Internet access service is based on a cooperation between Connexion by Boeing and Lufthansa which began in mid-June 2001. (Photo by Jeff Christensen/WireImage)
Scott Carson, (L) President of Connexion by Boeing, and Wolfgang Mayrhuber, CEO of Lufthansa, celebrate as they surf the web on a laptop computers hooked up to the Internet on Lufthansa flight 418 from Frankfurt to Washington, D.C., January 15, 2003. (Photo by Jeff Christensen/WireImage via Getty Images)

Also hard to believe today: While smoking had been banned on domestic U.S. flights lasting less than six hours, i.e. pretty much every one, in the 1980s, a federal law banning smoking on all scheduled flights in, into or from the United States would not come into effect until that very year 2000.

To board those flights, you mostly used paper boarding passes, which you got from employees at a check-in counter, often after buying a paper ticket from a travel agent. Electronic ticketing was beginning to take hold, though, and in 2000 United installed 25 pioneering self-check-in kiosks at Chicago's O'Hare airport for passengers holding one of those newfangled e-tickets.

One of United's self-check-in kiosks at O'Hare in 2000. (Photo by Tim Boyle/Newsmakers via Getty Images)

Things are better today for frequent flyers, too. Thanks to airline alliances, passengers can earn their favorite airline's miles even when flying on a host of other international carriers. In 2000, Delta, Air France, Aeromexico and Korean Air founded the third of the three global alliances, Skyteam.

Star Alliance had been formed in 1997, and Oneworld in 1999. Those three alliances now include almost every major global airline, with few notable exceptions like Emirates (and, in the U.S., Southwest, JetBlue and Alaska Airlines.)

But what about mitigating the environmental impact of all this flying? While carbon offsetting existed in 2000, airlines did not begin selling offsets until a decade later.

Yet, one thing hasn't changed in 20 years.

The busiest airport in the world in 2000 was Atlanta's Hartsfield, with 80 million passengers. Today it's called Hartsfield-Jackson, but it's still firmly on top, with 107 million people passing through it in 2018. That's a whopping 34% growth, and a clear indication that the air travel industry is doing well as it enters a new decade.

Featured image by Getty Images

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Card Rating is based on the opinion of TPG‘s editors and is not influenced by the card issuer.
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Why We Chose It

The Capital One Venture X card is one of the best all-round travel credit cards ever launched. Not only is it offering a tremendous welcome bonus, but cardholders can earn tons of miles on everyday spending and receive a 10,000-mile anniversary bonus to boot. Its annual fee is $395, but cardholders can count on up to $300 in statement credits toward travel booked through Capital One Travel each year and other valuable benefits like access to Priority Pass lounges and Capital One’s own growing family of airport lounges.

Pros

  • Excellent welcome offer worth 75,000 miles after you spend $4,000 on purchases in the first three months.
  • Up to $300 in annual travel statement credits toward bookings make through Capital One Travel.
  • 10,000 bonus miles (worth $100 toward travel) each account anniversary.

Cons

  • The $395 annual fee might be expensive for some, but this card’s benefits provide much more value than that.
  • If you don’t travel frequently, this might not be the best card for you.
  • Earn 75,000 bonus miles when you spend $4,000 on purchases in the first 3 months from account opening, equal to $750 in travel
  • Receive up to $300 back annually as statement credits for bookings through Capital One Travel, where you'll get Capital One's best prices on thousands of options
  • Get 10,000 bonus miles (equal to $100 towards travel) every year, starting on your first anniversary
  • Earn unlimited 10X miles on hotels and rental cars booked through Capital One Travel and 5X miles on flights booked through Capital One Travel
  • Earn unlimited 2X miles on all other purchases
  • Unlimited complimentary access for you and two guests to 1,400+ lounges, including Capital One Lounges and our Partner Lounge Network
  • Receive up to a $100 credit for Global Entry or TSA PreCheck®
  • Use your Venture X miles to easily cover travel expenses, including flights, hotels, rental cars and more—you can even transfer your miles to your choice of 15+ travel loyalty programs
  • Named editors' choice for "Best New Credit Card of 2021" by The Points Guy
  • Earn 10 miles per dollar when you book on Turo, the world's largest car sharing marketplace, through May 16, 2023