United and Expedia end their feud and form a new agreement
United Airlines and Expedia aren't getting a divorce.
In fact, the Chicago-based airline and the Bellevue, Washington-based online travel agency have not only buried the hatchet — they've agreed to work on even more projects together over the coming years.
"Expedia Group announces today that it has signed a new, multi-year agreement with United Airlines, which operates flights to nearly 360 destinations in 57 countries," Expedia said in a press release. "This new agreement ushers in an expanded relationship, meeting the strategic objectives of both companies and benefiting travelers around the world."
In April, Expedia sued United for breach of contract, accusing the airline of trying to renege on its eight-year deal to let the OTA advertise and sell its lowest fares. The airline appeared poised to pull its flight schedule from Expedia after Sept. 30, when the pair's contract expired, but it wasn't clear what would happen to fares booked before Sept. 30 for travel after that date. A federal court had already denied Expedia's request for an injunction against United, but noted that Expedia would likely win a breach-of-contract case against United.
United, meanwhile, seemed ready to go ahead with the split and even ebullient about the prospect of selling its cheapest fares to customers on its own.
"The most simple way to say this is 'time to change,'" Andrew Nocella, United's executive vice president and chief commercial officer, said in an earnings call shortly after the suit was filed. "But, quite honestly, we think we can sell our lowest fares just as well, and that's where we are. So, we look forward to having a direct relationship with our customers going forward, and that's really where we are with Expedia."
In its lawsuit, Expedia characterized United's stance as "a brazen attempt to force Expedia to renegotiate the Agreement's economic terms, with which United is unsatisfied."
But the announcement Monday actually seemingly cements the two companies even more tightly than before.
"The agreement continues Expedia Group's leisure distribution with United, expands United's relationship with Expedia Partner Solutions, builds on United's relationship with Egencia, Expedia Group's corporate travel business, and the companies will work to expand cooperation into other areas in the near future," the press release continued.
A spokeswoman for Expedia referred further questions about the new agreement and what it means for customers and the legal proceedings to the original press release. United spokespeople didn't return calls for comment by publication.
Among major U.S. carries, neither Southwest nor JetBlue use online travel agencies to sell fares. JetBlue pulled its flights from several OTAs in 2017, but still works with some, including Expedia and Orbitz.
Language was added to the story to make it clearer that JetBlue didn't pull its flights from all OTAs in 2017.
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Why We Chose It
The Capital One Venture X Business Card has all the Capital One Venture X Rewards Credit Card has to offer and more. It offers an incredible welcome bonus and requires an equally impressive spend to qualify. In addition, the card comes with premium travel perks like annual travel credit. (Partner offer)Pros
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- In addition, the card comes with many premium travel perks such as an annual $300 credit for bookings through Capital One Business Travel.
- Business owners are also able to add employee cards for free.
Cons
- The card requires significant spending to earn the welcome offer.
- Another drawback is that the annual travel credit can only be used on bookings made through Capital One Business Travel.
- LIMITED-TIME OFFER: Earn up to 400K bonus miles: 200K miles when you spend $30K in the first 3 months, and an additional 200k miles when you spend $150k in the first 6 months
- Earn unlimited 2X miles on every purchase, everywhere—with no limits or category restrictions
- Earn 10X miles on hotels and rental cars and 5X miles on flights and vacation rentals booked through Capital One Business Travel
- With no preset spending limit, enjoy big purchasing power that adapts so you can spend more and earn more rewards
- Empower your teams to make business purchases while earning rewards on their transactions, with free employee and virtual cards. Plus, automatically sync your transaction data with your accounting software and pay your vendors with ease
- Redeem your miles on flights, hotels and more. Plus, transfer your miles to any of the 15+ travel loyalty programs
- Every year, you'll get 10,000 bonus miles after your account anniversary date. Plus, receive an annual $300 credit for bookings made through Capital One Business Travel
- Receive up to a $120 credit for Global Entry or TSA PreCheck®. Enjoy access to 1,300+ airport lounges worldwide, including Capital One Lounge locations and Priority Pass™ lounges, after enrollment
- Enjoy a $100 experience credit and other premium benefits with every hotel and vacation rental booked from the Premier Collection
- This is a pay-in-full card, so your balance is due in full every month
- Top rated mobile app

