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United hits major milestone in Polaris retrofit program

Dec. 04, 2020
4 min read
United_Boeing_787_8_Polaris_Premium_Plus_Retrofit_Zach_Griff_ZGriff - 26
United hits major milestone in Polaris retrofit program
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There's some great news the next time you take to the friendly skies.

Despite the pandemic, United has hit a big milestone in the Polaris business-class retrofit program. All international Boeing 777-200s currently in operation now feature the airline's new business-class and premium economy product, as confirmed by a carrier spokesperson to TPG.

If you're flying the 777-200, you'll no longer need to guess (or wish) that your long-haul international flight gets upgraded to United's top biz offering.

Polaris on the 777-200 (Photo by Zach Griff/The Points Guy)

Unless there's a last-minute equipment swap to another wide-body aircraft type, your 777-200 flight will feature the new Polaris and Premium Plus cabins. In fact, when booking a new flight — even months in advance — United is showing the updated seat map for the 777-200 fleet.

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United first announced Polaris business class back in 2016. The carrier's newest planes, including the Boeing 777-300 and Boeing 787-10 Dreamliner, came installed with the new products right from the factory.

As for the existing planes in its fleet, United embarked on a multi-million dollar, years-long reconfiguration process which required the carrier to strip out all the old seats and replace them with new ones.

Premium Plus on the 777-200 (Photo by Zach Griff/The Points Guy)

Now, except for just one aircraft, all international-equipped 777-200s have been outfitted with 50 Polaris pods, 24 Premium Plus recliners, 46 Economy Plus seats and 156 coach seats. N77014, the sole exception, is parked in long-term storage in Roswell, New Mexico, and won't fly passenger flights until it gets reconfigured.

Related: Flying Polaris on the United 777-200 during the pandemic

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United has another sub-fleet of 777-200s that primarily fly domestic hops and short-haul international itineraries to Cancun. These planes won't be receiving the Polaris overhaul. Instead, they'll continue flying with alternating forward- and rear-facing biz seats, arranged in a tight 2-4-2 configuration.

You'll find the internationally-configured 777s crisscrossing the globe.

Cirium schedules show that these planes will fly to Amsterdam, Beijing, London, San Juan and Tokyo from a mix of hubs in January 2021. You'll also find them on the nation's most premier routes from Newark to Los Angeles and San Francisco. Once demand rebounds, United expects to reactivate many of its parked 777-200s and fly them to even more cities worldwide.

Polaris on the 777-200 (Photo by Zach Griff/The Points Guy)

Though the 777-200 fleet is almost fully reconfigured, United made great headway on its other wide-body aircraft in the years leading up to the pandemic.

Related: The ultimate guide to United Polaris

The Boeing 767-300s are mostly complete, with 17 of the 31 reconfigured jets sporting 46 Polaris pods in United's "High J" configuration, designed for premium routes like Chicago to London and the hotly anticipated relaunch of New York-JFK to Los Angeles. There are just seven 767-300s left with the legacy interiors.

All 16 of United's larger 767-400s remain in long-term storage. The fate of the -400 depends on how demand recovers from the pandemic.

As for the 787-8 and -9 Dreamliners, the latter of which has become United's pandemic-era "workhorse," the carrier remains committed to finishing the retrofit.

In a recent webinar with Brian Kelly, vice president of international network and alliances Patrick Quayle said that despite the pandemic, the retrofits will continue on the five remaining 787-8s, with work wrapping up by summer 2021.

United also is "working on a schedule" for the 23 787-9s that don't yet feature the fancy pods. The carrier should have those complete by summer 2022.

Nevertheless, Quayle noted the importance of a "consistent" experience. With many widebodies still parked, he told listeners that while demand is still low, the carrier is specifically choosing to fly reconfigured 767, 777 and 787 jets, leaving the outdated cabins on the ground.

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  • Annual Fee

    $325
  • Recommended Credit

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Why We Chose It

There’s a lot to love about the Amex Gold. It’s a fan favorite thanks to its fantastic bonus-earning rates at restaurants worldwide and at U.S. supermarkets. If you’re hitting the skies soon, you’ll also earn bonus Membership Rewards points on travel. Paired with up to $120 in Uber Cash annually (for U.S. Uber rides or Uber Eats orders, card must be added to Uber app and you can redeem with any Amex card), up to $120 in annual dining statement credits to be used with eligible partners, an up to $84 Dunkin’ credit each year at U.S. Dunkin Donuts and an up to $100 Resy credit annually, there’s no reason that foodies shouldn’t add the Amex Gold to their wallet. These benefits alone are worth more than $400, which offsets the $325 annual fee on the Amex Gold card. Enrollment is required for select benefits. (Partner offer)

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  • 3 points per dollar spent on flights booked directly with the airline or with amextravel.com
  • Packed with credits foodies will enjoy
  • Solid welcome bonus

Cons

  • Not as useful for those living outside the U.S.
  • Some may have trouble using Uber and other dining credits
  • You may be eligible for as high as 100,000 Membership Rewards® Points after you spend $6,000 in eligible purchases on your new Card in your first 6 months of Card Membership. Welcome offers vary and you may not be eligible for an offer. Apply to know if you’re approved and find out your exact welcome offer amount – all with no credit score impact. If you’re approved and choose to accept the Card, your score may be impacted.
  • Earn 4X Membership Rewards® points per dollar spent on purchases at restaurants worldwide, on up to $50,000 in purchases per calendar year, then 1X points for the rest of the year.
  • Earn 4X Membership Rewards® points per dollar spent at US supermarkets, on up to $25,000 in purchases per calendar year, then 1X points for the rest of the year.
  • Earn 3X Membership Rewards® points per dollar spent on flights booked directly with airlines or on AmexTravel.com.
  • Earn 2X Membership Rewards® points per dollar spent on prepaid hotels and other eligible purchases booked on AmexTravel.com.
  • Earn 1X Membership Rewards® point per dollar spent on all other eligible purchases.
  • $120 Uber Cash on Gold: Add your Gold Card to your Uber account and get $10 in Uber Cash each month to use on orders and rides in the U.S. when you select an American Express Card for your transaction. That’s up to $120 Uber Cash annually. Plus, after using your Uber Cash, use your Card to earn 4X Membership Rewards® points for Uber Eats purchases made with restaurants or U.S. supermarkets. Point caps and terms apply.
  • $84 Dunkin' Credit: With the $84 Dunkin' Credit, you can earn up to $7 in monthly statement credits after you enroll and pay with the American Express® Gold Card at U.S. Dunkin' locations. Enrollment is required to receive this benefit.
  • $100 Resy Credit: Get up to $100 in statement credits each calendar year after you pay with the American Express® Gold Card to dine at U.S. Resy restaurants or make other eligible Resy purchases. That's up to $50 in statement credits semi-annually. Enrollment required.
  • $120 Dining Credit: Satisfy your cravings, sweet or savory, with the $120 Dining Credit. Earn up to $10 in statement credits monthly when you pay with the American Express® Gold Card at Grubhub, The Cheesecake Factory, Goldbelly, Wine.com, and Five Guys. Enrollment required.
  • Explore over 1,000 upscale hotels worldwide with The Hotel Collection and receive a $100 credit towards eligible charges* with every booking of two nights or more through AmexTravel.com. *Eligible charges vary by property.
  • No Foreign Transaction Fees.
  • Annual Fee is $325.
  • Terms Apply.