Skip to content

How I landed a premium suite upgrade mid-way through my stay

Nov. 17, 2021
5 min read
Hilton Resorts World Suite
This post contains references to products from one or more of our advertisers. We may receive compensation when you click on links to those products. Terms apply to the offers listed on this page. For an explanation of our Advertising Policy, visit this page.

One of the most coveted perks of hotel elite status is the chance to enjoy room upgrades — particularly suites. However, actually getting these upgrades isn't always easy.

Unless you're redeeming a confirmed upgrade certificate, you might need to do some sweet talking with the front desk or remind them of the hotel program's rules to get the upgrade you're entitled to when it's available. But even these strategies don't always work.

During a recent stay at the Las Vegas Hilton at Resorts World, I tried an oft-forgotten strategy: being flexible and trying again. And lo and behold, it worked.

Sign up for our daily newsletter

Get the latest points, miles and travel news by signing up for TPG’s free daily newsletter.

When I arrived at the hotel, I checked in as usual. The agent thanked me for being a Hilton Honors Diamond elite (which I am through a cobranded Hilton credit card) but didn't mention any of my elite benefits.

I noticed there were lots of suites available online so I kindly asked if they had any upgrades to offer me. After all, Diamond elites are eligible for space-available upgrades, including suites. The agent was willing to upgrade me to a Strip-view room, but I was after a suite. So, I thanked the agent for the offer but asked if there were any suites available.

A standard king room at the Las Vegas Hilton at Resorts World. (Photo by Benji Stawski/The Points Guy)

The agent explained that they normally only do one-category upgrades at this property but wrote down my nightly rate and length of my stay (four nights) and went to the back office to ask their supervisor.

Unfortunately, the agent said that they wouldn't be able to upgrade me at that time unless I paid the rate difference. However, because I was staying there for four nights, the agent suggested that I ask again throughout my stay as the property might be able to upgrade me later.

And that's exactly what I did.

Related: 6 tips to get the hotel room upgrades you deserve

While the front desk agent the next day didn't entertain my upgrade request, the agent on day three did exactly what the first agent did — they wrote down my information and went to the back office. But this time, the agent came back with good news, saying that they'd be able to upgrade me for the remainder of my stay.

This wasn't just any upgrade either. While I was expecting an entry-level one-bedroom suite, I was handed a set of keys to a one-bedroom entertainment suite. The entertainment suite was about 400 square feet bigger than the standard suite and cost three times the price of my standard room. Score!

(Photo by Benji Stawski/The Points Guy)

The takeaway here is that it doesn't hurt to ask for an upgrade midway through your stay when staying at a hotel for multiple nights.

The hotel might be sold out your first night but then wide-open the next. But even aside from that, the longer you stay at a hotel, the more you're spending there so if they have the space at some point in your stay, they may be happy to give it to you. In addition to a larger bill for the room, you're likely spending more on incidentals, such as restaurant purchases and spa services, too.

In my case, it was evident that the front desk agents were looking at my overall spending when deciding whether to upgrade me. In addition to looking at the room rate, the agent on day three saw that I had a couple of meals on-site, so that could have had something to do with my eventual upgrade.

Related: 5 ways Hilton Honors should improve its loyalty program

Bottom line

Some people might think it's annoying to switch rooms midstay. However, given that I got to enjoy two nights in the suite and didn't unpack much in my first room, I didn't mind. The sheer amount of extra space certainly made up for the relatively minor inconvenience of moving rooms. Plus, I got access to some additional amenities, such as a VIP lobby area with complimentary light refreshments.

Earlier this month, Hilton launched automatic pre-arrival upgrades for Gold and Diamond elites. Hopefully, this means that you won't have to wheedle your way to a suite going forward. However, if you still didn't get the upgrade you believe you're entitled to, there's no harm in trying this strategy on a future stay.

Featured image by (Photo by Benji Stawski/The Points Guy)
Editorial disclaimer: Opinions expressed here are the author’s alone, not those of any bank, credit card issuer, airline or hotel chain, and have not been reviewed, approved or otherwise endorsed by any of these entities.

TPG featured card

Best starter travel card
TPG Editor‘s Rating
Card Rating is based on the opinion of TPG‘s editors and is not influenced by the card issuer.
4 / 5
Go to review

Rewards

1 - 3X points
3XEarn 3 Points per $1 spent at Restaurants and Supermarkets
3XEarn 3 Points per $1 spent at Gas Stations, Air Travel and Hotels
1XEarn 1 Point per $1 spent on all other purchases

Intro offer

Earn 80,000 ThankYou® points60,000 points
For a limited time, earn 80,000 bonus ThankYou® Points after you spend $4,000 in purchases within the first 3 months of account opening

Annual Fee

$95

Recommended Credit

670-850
Excellent, Good
Credit ranges are a variation of FICO© Score 8, one of many types of credit scores lenders may use when considering your credit card application.

Why We Chose It

The Citi Premier’s 3 points per dollar spent across a wide range of popular categories is one of the more lucrative offerings in the world of points and miles. The Citi Premier comes with a $95 annual fee and is currently offering a solid sign up bonus of 80,000 points after you spend $4,000 on purchases within the first three months. It also has some valuable transfer partners to make the most of your rewards. Add in access to Citi Entertainment plus a $100 hotel credit for any single-stay hotel booking that exceeds $500 or more, excluding taxes and fees, booked through the Citi travel website, there are few reasons why the Citi Premier should not be in every traveler’s wallet.

Pros

  • Earns 3x points on restaurants, supermarkets, gas stations, air travel and hotels.
  • $100 annual hotel savings benefit (on single hotel stay bookings of $500 or more, excluding taxes and fees, booked through thankyou.com)
  • Points transfer to 16 airline programs, from JetBlue to Virgin Atlantic.
  • World Elite Mastercard benefits, extended warranty, damage and theft protection.

Cons

  • $95 annual fee
  • Lacks travel protections that other travel rewards cards come with
  • For a limited time, earn 80,000 bonus ThankYou® Points after you spend $4,000 in purchases within the first 3 months of account opening
  • Earn 3 Points per $1 spent at Restaurants and Supermarkets
  • Earn 3 Points per $1 spent at Gas Stations, Air Travel and Hotels
  • Earn 1 Point per $1 spent on all other purchases
  • Annual Hotel Savings Benefit
  • 80,000 Points are redeemable for $800 in gift cards when redeemed at thankyou.com
  • No expiration and no limit to the amount of points you can earn with this card
  • No Foreign Transaction Fees on purchases
Best starter travel card
TPG Editor‘s Rating
Card Rating is based on the opinion of TPG‘s editors and is not influenced by the card issuer.
4 / 5
Go to review

Rewards Rate

3XEarn 3 Points per $1 spent at Restaurants and Supermarkets
3XEarn 3 Points per $1 spent at Gas Stations, Air Travel and Hotels
1XEarn 1 Point per $1 spent on all other purchases
  • Intro Offer
    For a limited time, earn 80,000 bonus ThankYou® Points after you spend $4,000 in purchases within the first 3 months of account opening

    Earn 80,000 ThankYou® points
    60,000 points
  • Annual Fee

    $95
  • Recommended Credit
    Credit ranges are a variation of FICO© Score 8, one of many types of credit scores lenders may use when considering your credit card application.

    670-850
    Excellent, Good

Why We Chose It

The Citi Premier’s 3 points per dollar spent across a wide range of popular categories is one of the more lucrative offerings in the world of points and miles. The Citi Premier comes with a $95 annual fee and is currently offering a solid sign up bonus of 80,000 points after you spend $4,000 on purchases within the first three months. It also has some valuable transfer partners to make the most of your rewards. Add in access to Citi Entertainment plus a $100 hotel credit for any single-stay hotel booking that exceeds $500 or more, excluding taxes and fees, booked through the Citi travel website, there are few reasons why the Citi Premier should not be in every traveler’s wallet.

Pros

  • Earns 3x points on restaurants, supermarkets, gas stations, air travel and hotels.
  • $100 annual hotel savings benefit (on single hotel stay bookings of $500 or more, excluding taxes and fees, booked through thankyou.com)
  • Points transfer to 16 airline programs, from JetBlue to Virgin Atlantic.
  • World Elite Mastercard benefits, extended warranty, damage and theft protection.

Cons

  • $95 annual fee
  • Lacks travel protections that other travel rewards cards come with
  • For a limited time, earn 80,000 bonus ThankYou® Points after you spend $4,000 in purchases within the first 3 months of account opening
  • Earn 3 Points per $1 spent at Restaurants and Supermarkets
  • Earn 3 Points per $1 spent at Gas Stations, Air Travel and Hotels
  • Earn 1 Point per $1 spent on all other purchases
  • Annual Hotel Savings Benefit
  • 80,000 Points are redeemable for $800 in gift cards when redeemed at thankyou.com
  • No expiration and no limit to the amount of points you can earn with this card
  • No Foreign Transaction Fees on purchases