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Spring travel chaos as EasyJet and British Airways cancel hundreds of flights

April 04, 2022
5 min read
Group of people standing in queue at boarding gate
Spring travel chaos as EasyJet and British Airways cancel hundreds of flights
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The first day of the Easter school holidays in the U.K. kicked off in chaos today as overwhelmed airlines canceled hundreds of flights.

EasyJet and British Airways were the worst hit, saying COVID-19 had torn through their workforce leaving them no choice but to ground more than 300 planes since Saturday. At the time of writing, they had canceled 62 and 90 flights respectively on Monday.

Pertinently, the coronavirus-related cancellations come weeks after both airlines made much fanfare of their decisions to ditch mask rules on their flights.

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Airports, already struggling with staffing issues, were left to deal with the fallout as queues of angry travelers snaked through terminals, and in some cases into parking lots outside.

It comes as thousands of U.K. vacationers descend on airports across Britain for the first school holidays since the start of the pandemic and the lifting of travel restrictions.

Related: The Netherlands drops predeparture testing ahead of Easter travel surge

At Manchester Airport (MAN), some travelers missed their flights due to long lines, while others reportedly jumped over barriers and abandoned their luggage.

Lengthy queues were also reported at London Heathrow Airport (LHR) on top of hours-long flight delays.

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EasyJet apologized for canceling 222 flights over the weekend but said it was a small proportion of its wider schedule, though we imagine this was little consolation to travelers who were affected.

"As a result of the current high rates of [COVID-19] infections across Europe, like all businesses, EasyJet is experiencing higher than usual levels of employee sickness," a spokesman said.

EasyJet said it tried to offset the problem by deploying standby crews but was forced nevertheless "to make some cancellations in advance."

“We have taken action to mitigate this through the rostering of additional standby crew this weekend, however, with the current levels of sickness we have also decided to make some cancellations in advance which were focused on consolidating flights where we have multiple frequencies so customers have more options to rebook their travel, often on the same day," it said last night.

The airline said refunds, vouchers or the opportunity to rebook alternative flights were available.

British Airways — which cut around 10,000 jobs during the pandemic — also apologized after grounding 90 flights from Heathrow on Monday, adding to the ones axed last week due to a huge IT failure.

Fifty flights were canceled in advance last week, but more got the last-minute chop last night due to COVID-19 sickness among staff.

Related: Travel is back in a big way as COVID-19 appears to be entering endemic stage; Why I’m still nervous

British Airways and EasyJet are among a handful of airlines that have dropped the requirement to wear masks on their flights.

Announcing the move less than two weeks ago, EasyJet said: "Following the removal of mandatory mask-wearing in a number of countries, we have reviewed our mask policy on board and have taken the decision that, from March 27, 2022, on flights where masks are no longer legally required at both ends of the route, we will not mandate customers and crew to wear masks on board the flight."

A week before that, British Airways trumpeted: "As an international airline, we fly to a large number of countries around the world, all of which have their own local restrictions and legal requirements ... and from Wednesday, March 16, customers will only be required to wear a face-covering on board our flights if the destination they’re traveling to requires it."

In a further blow to Easter travelers, Britain's flagship airline is also pumping up its prices for some short-haul flights until Easter Monday, in an apparent bid to deter customers from booking, The Independent reported.

For instance, the lowest price for the 151-mile flight from Heathrow to Manchester up to and including April 17 is £415 ($544) – a rate of £2.75 (about $3.61) per mile.

Meanwhile, a flight at a similar time that departs just two days later can be snapped up for £57 ($74.76), some £372 (or $488) cheaper and at a rate of £0.37p (or just about $0.50) per mile.

On some routes, the cost per mile is said to be even pricier than the top fares on Concorde's London to New York route.

London Stansted Airport (STN) is also bracing for spring crowds. It said it expected 1.3 million people to pass through its gates over the Easter holidays, and urged travelers to arrive early for flights.

“The lifting of international travel restrictions has been extremely good news for passengers and the whole of the aviation industry following the most challenging two years in our history," said managing director Steve Griffiths. "We know people are excited to be flying again after such a long time, so we want to provide them with the best possible experience."

“I want to reassure people that we are working hard to get back to where we need to be. While queues may be longer than people are used to at times, customers can definitely help us by arriving in good time."

Featured image by Getty Images
Editorial disclaimer: Opinions expressed here are the author’s alone, not those of any bank, credit card issuer, airline or hotel chain, and have not been reviewed, approved or otherwise endorsed by any of these entities.

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Card Rating is based on the opinion of TPG‘s editors and is not influenced by the card issuer.
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10XEarn 10x points on eligible hotels and car rentals booked through the Credit One Bank travel partner site
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    Earn 10,000 bonus points after spending $1,000 on eligible purchases in the first 90 days and redeem for a $100 statement credit, gift cards, or travel

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    Credit ranges are a variation of FICO© Score 8, one of many types of credit scores lenders may use when considering your credit card application.

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Why We Chose It

The revamped Wander Card from Credit One Bank earns cardmembers up to 10 points per dollar spent on eligible travel purchases. With no foreign transaction fees, the card is also great for international travel. However, points earned from this card can only be used at a fixed value, so it may not be the best option for those striving to get maximum value from their rewards.

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  • While cardholders can earn a significant amount of points on travel purchases, there isn't any way to redeem points from the Wander Card for maximum value (beyond 1 cent per point).
  • Earn 10,000 bonus points after spending $1,000 on eligible purchases in the first 90 days and redeem for a $100 statement credit, gift cards, or travel
  • Earn 10x points on eligible hotels and car rentals booked through the Credit One Bank travel site
  • Earn 5x points on eligible travel, dining, and gas
  • Earn 1x points on all other purchases
  • Redeem your reward points for statement credits, gift cards, merchandise, flights, hotels, and more
  • With $0 Fraud Liability, you won’t be responsible for unauthorized charges
  • Free Online Credit Score and Credit Report summary, terms apply
  • If you are a Covered Borrower under the Military Lending Act, you may get a different offer
  • See Rates & Fees