That all changed for flights canceled on or after Dec. 3, 2019. According to Deals We Like, Southwest will now keep track of your Southwest Travel Funds for you. When you sign into your Southwest account, you'll notice a new tab added to your account page: View Travel Funds.
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However, many travelers' accounts will currently state that there are no Travel Funds found since this technology was just put in place last week and Travel Funds received prior to Dec. 3, 2019 still need to be tracked manually. You can still check your balance on Southwest's Travel Fund lookup page. As of now, there is no way to add them to the account tracker.
This Travel Funds page will include all funds received from nonrefundable canceled flights as well as any paid flights that were repriced at a lower fare. Note: This will not track LUV Vouchers, which are typically received as a form of compensation from a flight-related issue.
Related: How to reprice a flight when the fare decreases
When you go to pay for your flight, you'll still have to manually enter your Travel Fund information. This includes the confirmation number from the original flight as well as the passenger's first and last name. Keep in mind that Travel Funds, unlike LUV Vouchers, aren't transferrable.
Travel Funds expire 12 months from the date the original flight was booked — not from when the flight was canceled and the Travel Funds issued. This expiration date is also a "must-fly-by date" not a "book-by date." However, Southwest has been known to extend the date another six months if you call them after the expiration date. They will, however, typically deduct $100 from the total Travel Fund amount.
Also know that when combining a Travel Fund with another form of payment, if you cancel the latest reservation, the entire amount paid will inherit the earliest expiration date. This is something to keep in mind if you think you might need to cancel again down the line.
Related: Southwest Travel Fund reader mistake story
Bottom line
This is a good enhancement to Southwest's ticketing technology and will help travelers keep track of their Travel Funds. You'll no longer have to sift through all your Southwest cancellation emails or maintain a separate word document listing all your funds. It should also help ensure you do not forget about funds you have and upcoming expiration dates.
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