Proving the rental company wrong — reader success story
This post contains references to products from one or more of our advertisers. We may receive compensation when you click on links to those products. Terms apply to the offers listed on this page. For an explanation of our Advertising Policy, visit this page.
Today I want to share a story from TPG reader Christy, who got rid of an erroneous charge after a recent car rental:
I rented a car from Hertz at Logan Airport in Boston, and when I looked at my receipt after returning, I noticed a $50 charge for “Fuel and Service.” I called customer service to ask about the charge, and they told me it was applied because I had returned the vehicle without a full tank of gas.
Of course, that was not true, as I had completely refueled the car at a gas station about three miles from the airport immediately before I dropped it off. Fortunately, I still had the receipt from the gas station, and the customer service rep said I could email it to Hertz and they would refund the $50. I did so, and the refund posted to my credit card two days later. Save your gas station receipts, folks!
Gas receipts aren’t the only documentation worth saving when you rent a car: I recommend keeping receipts for any tolls you pay in cash, which has spared me in the past from charges added by the rental company due to an overzealous transponder. You should also hang on to your rental agreement in case there’s a dispute about other facets of your trip (like whether you had unlimited mileage or opted in to renting a GPS unit). In particular, you should save the damage report (and your own pictures) from your pre-rental walkthrough in case the rental company later tries to hold you responsible for damage caused by someone else.
Beyond rental cars, you should always hold on to baggage claim tickets (in case your bags are misplaced) and boarding passes (to protect your personal information and to address questions about your reservation). You should also keep receipts from all your purchases until they post to your account; having a record of your transaction will be critical in the event that you get charged the wrong amount. I think it’s best to keep hard copies of all these items, but you can take pictures or scan them instead if the amount of paper seems overwhelming.
I love this story and I want to hear more like it! In appreciation for sharing this experience (and for allowing me to post it online), I’m sending Christy a gift card to enjoy on future travels, and I’d like to do the same for you. Please email your own award travel success stories to firstname.lastname@example.org; be sure to include details about how you earned and redeemed your rewards, and put “Reader Success Story” in the subject line. Feel free to also submit your most woeful travel mistakes. If your story is published, we’ll send you a gift to jump-start your next adventure. Due to the volume of submissions, we can’t respond to each story individually, but we’ll be in touch if yours is selected.
Safe and happy travels to all, and I look forward to hearing from you!
Featured photo by ablokhin/Getty Images.
Welcome to The Points Guy!
Earn 90,000 bonus miles after you spend $3,000 in purchases within the first three months of card membership. Plus, earn a $200 statement credit after your first Delta purchase within the first three months. Offer ends 7/28/21.
With Status Boost™, earn 10,000 Medallion Qualification Miles (MQMs) after you spend $25,000 in purchases on your Card in a calendar year, up to two times per year getting you closer to Medallion Status. Earn 3X Miles on Delta purchases and purchases made directly with hotels, 2X Miles at restaurants and at U.S. supermarkets and earn 1X Mile on all other eligible purchases. Terms Apply.
- Limited Time Offer: Earn 90,000 Bonus Miles after spending $3,000 in purchases on your new Card in your first 3 months and a $200 statement credit after you make a Delta purchase with your new Card within your first 3 months. Offer expires 7/28/2021.
- Limited Time Offer: Plus, get a 0% intro APR on purchases for 12 months from the date of account opening, then a variable 15.74%-24.74%. Offer expires 7/28/2021.
- Accelerate your path to Medallion Status, with Status Boost®. Plus, in 2021 you can earn even more bonus Medallion® Qualification Miles (MQMs) to help you reach Medallion Status.
- Earn 3X Miles on Delta purchases and purchases made directly with hotels.
- Earn 2X Miles at restaurants worldwide, including takeout and delivery and at U.S. supermarkets.
- Receive a Domestic Main Cabin round-trip companion certificate each year upon renewal of your Card. *Payment of the government imposed taxes and fees of no more than $75 for roundtrip domestic flights (for itineraries with up to four flight segments) is required. Baggage charges and other restrictions apply. See terms and conditions for details.
- Enjoy your first checked bag free on Delta flights.
- Fee Credit for Global Entry or TSA Pre✓®.
- Enjoy an exclusive rate of $39 per person per visit to enter the Delta Sky Club® for you and up to two guests when traveling on a Delta flight.
- No Foreign Transaction Fees.
- $250 Annual Fee.
- Terms Apply.
- See Rates & Fees