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Reader tip: Getting a refund even after your credit card is canceled

March 16, 2020
5 min read
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We recently learned that U.S. Customs and Border Protection is refunding canceled Trusted Traveler application fees for New York state residents. Related to this news, a few readers wrote in asking how to get their refund if the card they'd used to pay for the application fee has since been canceled.

These readers obviously shouldn't expect a refund if they applied using a credit card that already reimbursed their Global Entry or TSA PreCheck application fee as a benefit of card membership. But, assuming the application fee wasn't already reimbursed, let's consider the broader question of:

What happens when a refund is issued to a canceled credit card?

Unfortunately, there isn't a straightforward answer to this question, as the answer in your specific case will depend on the specific card issuer, whether the account is closed, how long the card account has been closed, whether you have other accounts with the issuer and potentially other issues. So, let's dive in.

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If your card is canceled but the account is open

If your card was canceled but your account was not closed -- perhaps because you lost the physical card or had fraudulent transactions that caused the issuer to send you a new card -- then you shouldn't have a reason to worry. The merchant can issue a refund to your canceled card and the refund will appear on the account associated with your new card.

Related reading: How I learned that my credit card number was stolen

Ask the merchant to issue the refund in a different manner

If you're expecting a refund, perhaps for a returned item or canceled membership, then your first step should be to ask the merchant whether the refund can be issued in a different form. Some merchants may be willing to offer a gift card, store credit, cash or even issue a refund to a different credit card. If you're able to get your refund issued in a different form than your original form of payment, you can avoid a good bit of hassle.

Related reading: When returning an item for store credit, do you still get to keep the points?

See if the refund was accepted by the issuer

If you're unable to speak with the merchant before the refund is issued or the merchant refuses to issue a refund in a form different than your original form of payment, then the merchant will attempt to issue the refund to your closed credit card account. If your account was closed recently, the card issuer will likely accept the refund.

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If your online account is still active, you can login and see this transaction once the issuer accepts the refund. Once the refund posts to your closed credit card account, you can call the bank to request a refund check for the balance. Otherwise, the steps required to get your hands on your money vary.

Although you may see the credit automatically applied to a different account with the same issuer, sent to you as a check or deposited in your linked bank account, it's usually a good idea to call the number on the back of your now-closed card and inquire about how to get the funds. Some issuers will require that you send a written request, but most will accept a request over the phone.

If the merchant says they sent the refund to your closed card but the credit card issuer claims they can't access it, you may want to ask the merchant to provide you with the Acquirer Reference Number of the transaction. Once you provide this reference number to the credit card issuer, they should be able to quickly find the transaction.

Related reading: What to do before you close a credit card

Go back to the merchant if the issuer rejected the refund

Although relatively rare, the card issuer may reject the refund since your account is closed. In this case, you'll need to reach out to the merchant to request a refund in a different format. The merchant should be able to see that the refund transaction was bounced back, likely in the form of a positive chargeback or generic deposit. However, as you can imagine, getting your refund from the merchant may be a long, frustrating process.

Related reading: Should I cancel my credit cards if I don’t use them anymore?

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TPG featured card

Best card for premium perks while traveling
TPG Editor‘s Rating
Card Rating is based on the opinion of TPG‘s editors and is not influenced by the card issuer.
4 / 5
Go to review

Rewards

2 - 10X points
10XEarn unlimited 10X miles on hotels and rental cars booked through Capital One Travel
5X5X miles on flights booked through Capital One Travel.
2X2 Miles per dollar on every purchase, every day

Intro offer

75,000 bonus miles
Earn 75,000 bonus miles when you spend $4,000 on purchases in the first 3 months from account opening, equal to $750 in travel

Annual Fee

$395

Recommended Credit

740-850
Excellent
Credit ranges are a variation of FICO© Score 8, one of many types of credit scores lenders may use when considering your credit card application.

Why We Chose It

The Capital One Venture X card is one of the best all-round travel credit cards ever launched. Not only is it offering a tremendous welcome bonus, but cardholders can earn tons of miles on everyday spending and receive a 10,000-mile anniversary bonus to boot. Its annual fee is $395, but cardholders can count on up to $300 in statement credits toward travel booked through Capital One Travel each year and other valuable benefits like access to Priority Pass lounges and Capital One’s own growing family of airport lounges.

Pros

  • Excellent welcome offer worth 75,000 miles after you spend $4,000 on purchases in the first three months.
  • Up to $300 in annual travel statement credits toward bookings make through Capital One Travel.
  • 10,000 bonus miles (worth $100 toward travel) each account anniversary.

Cons

  • The $395 annual fee might be expensive for some, but this card’s benefits provide much more value than that.
  • If you don’t travel frequently, this might not be the best card for you.
  • Earn 75,000 bonus miles when you spend $4,000 on purchases in the first 3 months from account opening, equal to $750 in travel
  • Receive up to $300 back annually as statement credits for bookings through Capital One Travel, where you'll get Capital One's best prices on thousands of options
  • Get 10,000 bonus miles (equal to $100 towards travel) every year, starting on your first anniversary
  • Earn unlimited 10X miles on hotels and rental cars booked through Capital One Travel and 5X miles on flights booked through Capital One Travel
  • Earn unlimited 2X miles on all other purchases
  • Unlimited complimentary access for you and two guests to 1,300+ lounges, including Capital One Lounges and the Partner Lounge Network
  • Receive up to a $100 credit for Global Entry or TSA PreCheck®
  • Use your Venture X miles to easily cover travel expenses, including flights, hotels, rental cars and more—you can even transfer your miles to your choice of 15+ travel loyalty programs
  • Named editors' choice for "Best New Credit Card of 2021" by The Points Guy
  • Earn 10 miles per dollar when you book on Turo, the world's largest car sharing marketplace, through May 16, 2023
Best card for premium perks while traveling
TPG Editor‘s Rating
Card Rating is based on the opinion of TPG‘s editors and is not influenced by the card issuer.
4 / 5
Go to review

Rewards Rate

10XEarn unlimited 10X miles on hotels and rental cars booked through Capital One Travel
5X5X miles on flights booked through Capital One Travel.
2X2 Miles per dollar on every purchase, every day
  • Intro Offer
    Earn 75,000 bonus miles when you spend $4,000 on purchases in the first 3 months from account opening, equal to $750 in travel

    75,000 bonus miles
  • Annual Fee

    $395
  • Recommended Credit
    Credit ranges are a variation of FICO© Score 8, one of many types of credit scores lenders may use when considering your credit card application.

    740-850
    Excellent

Why We Chose It

The Capital One Venture X card is one of the best all-round travel credit cards ever launched. Not only is it offering a tremendous welcome bonus, but cardholders can earn tons of miles on everyday spending and receive a 10,000-mile anniversary bonus to boot. Its annual fee is $395, but cardholders can count on up to $300 in statement credits toward travel booked through Capital One Travel each year and other valuable benefits like access to Priority Pass lounges and Capital One’s own growing family of airport lounges.

Pros

  • Excellent welcome offer worth 75,000 miles after you spend $4,000 on purchases in the first three months.
  • Up to $300 in annual travel statement credits toward bookings make through Capital One Travel.
  • 10,000 bonus miles (worth $100 toward travel) each account anniversary.

Cons

  • The $395 annual fee might be expensive for some, but this card’s benefits provide much more value than that.
  • If you don’t travel frequently, this might not be the best card for you.
  • Earn 75,000 bonus miles when you spend $4,000 on purchases in the first 3 months from account opening, equal to $750 in travel
  • Receive up to $300 back annually as statement credits for bookings through Capital One Travel, where you'll get Capital One's best prices on thousands of options
  • Get 10,000 bonus miles (equal to $100 towards travel) every year, starting on your first anniversary
  • Earn unlimited 10X miles on hotels and rental cars booked through Capital One Travel and 5X miles on flights booked through Capital One Travel
  • Earn unlimited 2X miles on all other purchases
  • Unlimited complimentary access for you and two guests to 1,300+ lounges, including Capital One Lounges and the Partner Lounge Network
  • Receive up to a $100 credit for Global Entry or TSA PreCheck®
  • Use your Venture X miles to easily cover travel expenses, including flights, hotels, rental cars and more—you can even transfer your miles to your choice of 15+ travel loyalty programs
  • Named editors' choice for "Best New Credit Card of 2021" by The Points Guy
  • Earn 10 miles per dollar when you book on Turo, the world's largest car sharing marketplace, through May 16, 2023