Skip to content

American joins United in offering free changes ahead of full flights

May 27, 2020
•
3 min read
American Airlines Economy A321T_JFK-SFO_BDORSEY-15
American joins United in offering free changes ahead of full flights
The cards we feature here are from partners who compensate us when you are approved through our site, and this may impact how or where these products appear. We don’t cover all available credit cards, but our analysis, reviews, and opinions are entirely from our editorial team. Terms apply to the offers listed on this page. Please view our advertising policy and product review methodology for more information.

Alaska, Delta, JetBlue and Southwest continue to block middle seats (or their equivalent) from sale, limiting the number of passengers on each and every flight. While the practice is aimed at helping customers feel more comfortable when it comes time to return to the sky, it can also become incredibly costly, with — in many cases — at least 33% of seats held back from sale.

While United Airlines isn't withholding seats, earlier this month the carrier began notifying passengers booked on a flight where at least 70% of passengers have checked in, giving customers the opportunity to move to a different flight without paying a fare difference or change fee.

Now, American Airlines is implementing a similar program. As the carrier explains, "As more people get back to traveling ad loads are higher, American is deploying new tools to notify customers and allow them to move to more open flights when available, all without incurring any cost."

Sign up for the free daily TPG newsletter for more airline news

American's 3-3 economy cabin on the Airbus A321T. Photo by Samantha Rosen/The Points Guy.

A spokesperson confirmed the new flight change option, and explained how it'll work. When passengers begin the check-in process online or via the airline's app, they may see a special note, stating: "Your flight may be busier than you expected. If your trip is eligible, you will see the option to move to another flight at no charge when you check in."

The carrier isn't able to confirm what threshold might trigger a free flight change, but if the note does appear, customers will be able to select a flight with lower load factors on the same day, or the day before or after their original flight. American is also limiting the number of passengers booked on mainline and regional flights, but the airline isn't able to confirm how many seats are being withheld.

Daily Newsletter
Reward your inbox with the TPG Daily newsletter
Join over 700,000 readers for breaking news, in-depth guides and exclusive deals from TPG’s experts

American has already begun rolling out this flexible rebooking option, and plans to expand it to more flights soon. Additionally, the airline is waiving change fees for travel scheduled through Sept. 30, though a difference in fare may apply. Be sure to check out our complete guide to airline coronavirus change and cancellation policies for more.

Other AA news: American Airlines' most premier domestic route is finally back

More: American, Delta and United plan to fly these long-haul international routes in June

TPG featured card

4 / 5
Go to review
Rewards rate
4XEarn 4X Membership RewardsÂŽ points per dollar spent on purchases at restaurants worldwide, on up to $50,000 in purchases per calendar year, then 1X points for the rest of the year.
4XEarn 4X Membership RewardsÂŽ points per dollar spent at US supermarkets, on up to $25,000 in purchases per calendar year, then 1X points for the rest of the year.
5XNew! Earn 5X Membership RewardsÂŽ points on prepaid hotel stays booked through AmexTravel.com or the Amex Travel App.
3XEarn 3X Membership RewardsÂŽ points on flights booked through AmexTravel.com, the Amex Travel App, or purchased directly from airlines.
2XEarn 2X Membership RewardsÂŽ points on prepaid car rentals booked through AmexTravel.com or the Amex Travel App and cruises booked and paid through AmexTravel.com.
1XEarn 1X Membership RewardsÂŽ point per dollar spent on all other eligible purchases.
Intro offer
Open Intro bonus
As High As 100,000 points. Find Out Your Offer.
Annual fee
$325
Regular APR
See Pay Over Time APR
Recommended credit
Open Credit score description
Excellent to Good

Pros

  • Valuable dining and food-related credits
  • Flexible rewards with airline and hotel transfer partners
  • Multiple travel and purchase protections
  • No foreign transaction fees
  • Access to Amex Offers for additional savings (enrollment required)

Cons

  • Not as useful for those living outside the U.S.
  • Some may have trouble using Uber and other dining credits
  • You may be eligible for as high as 100,000 Membership RewardsÂŽ Points after you spend $8,000 in eligible purchases on your new Card in your first 6 months of Card Membership. Welcome offers vary and you may not be eligible for an offer. Apply to know if you’re approved and find out your exact welcome offer amount – all with no credit score impact. If you’re approved and choose to accept the Card, your score may be impacted.
  • Earn 4X Membership RewardsÂŽ points per dollar spent on purchases at restaurants worldwide, on up to $50,000 in purchases per calendar year, then 1X points for the rest of the year.
  • Earn 4X Membership RewardsÂŽ points per dollar spent at US supermarkets, on up to $25,000 in purchases per calendar year, then 1X points for the rest of the year.
  • New! Earn 5X Membership RewardsÂŽ points on prepaid hotel stays booked through AmexTravel.com or the Amex Travel App.
  • Earn 3X Membership RewardsÂŽ points on flights booked through AmexTravel.com, the Amex Travel App, or purchased directly from airlines.
  • Earn 2X Membership RewardsÂŽ points on prepaid car rentals booked through AmexTravel.com or the Amex Travel App and cruises booked and paid through AmexTravel.com.
  • Earn 1X Membership RewardsÂŽ point per dollar spent on all other eligible purchases.
  • Pay ItÂŽ lets you tap in the American ExpressÂŽ App to quickly pay for small purchase amounts throughout the month and still earn rewards the way you usually do. Plan ItÂŽ gives you the option to split up big purchases into equal monthly payments with a fixed fee. You’ll know upfront exactly how much you’ll pay.
  • Updated! $120 Dining Credit: Earn up to a total of $10 in statement credits monthly when you pay with the Gold Card at Grubhub (including Seamless), Buffalo Wild Wings, Five Guys, The Cheesecake Factory, and Wonder. This can be an annual savings of up to $120. Enrollment required.
  • $100 Resy Credit: Get up to $100 in statement credits each calendar year at over 10,000 qualifying U.S. Resy restaurants after you pay for eligible purchases with the American ExpressÂŽ Gold Card. That’s up to $50 in statement credits semi-annually. Enrollment required.
  • $84 Dunkin' Credit: Earn up to $7 in monthly statement credits after you pay with the American ExpressÂŽ Gold Card at U.S. Dunkin’ locations. Enrollment required.
  • $120 Uber Cash on Gold: Enjoy up to $120 in Uber Cash annually with your Gold Card. Just add your Card to your Uber account and you'll get $10 in Uber Cash each month to use on orders and rides in the U.S. when you select an Amex Card for your transaction.
  • New! As an American ExpressÂŽ Gold Card Member, you can enjoy complimentary Hertz Five StarÂŽ Status. Enjoy benefits like skipping the counter at select locations, adding an additional driver at no additional cost*, and vehicle upgrades**. Benefit enrollment and Hertz Gold+ registration are required. *Additional drivers must meet standard rental qualifications and must be a spouse or domestic partner to qualify as complimentary. Other additional drivers subject to fees. **Benefits are subject to availability and vary by location. Additional Hertz program Terms and Conditions including age restrictions apply.
  • Take advantage of a $100 credit towards eligible charges* at over 1,300 upscale hotels worldwide when you book The Hotel Collection through AmexTravel.com or the Amex Travel App **. *Eligible charges vary by property. **The Hotel Collection requires a two-night minimum stay.
  • Book your travel through the Amex Travel App with added peace of mind – backed by American ExpressÂŽ service and support. Only for American ExpressÂŽ Card Members.
  • Whenever you need us, we're here. Our Member Services team will ensure you are taken care of. From lost Card replacement to statement questions, we are available to help 24/7.
  • No Foreign Transaction Fees.
  • Annual Fee is $325.
  • Terms Apply.