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My rookie mistake: not linking flight reservations

Sept. 11, 2020
4 min read
John F. Kennedy International Airport, New York
My rookie mistake: not linking flight reservations
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My number one piece of advice for booking airfare is to always search for only one ticket, even if you need three or four seats.

Airlines have odd pricing systems. Let’s say there are two seats left at $99 and then the next cheapest ticket is $120. If you search for four seats, all four will price at the higher $120 cost.

This is all about how many tickets are left in a fare class or "bucket."

So a trick to save some money is to buy two tickets at $99 on one reservation and the other two at the $120 price on another reservation.

That usually works unless there is a massive schedule change, storm, mechanical problem or some other delay.

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Back in March, I booked a trip on Delta Air Lines from New York (JFK) to Cancun (CUN) for my family for the 2021 February school break. Airlines typically open up flight schedules 330 days in advance and I wanted to get a good mileage flight before others booked during the popular travel week.

(We will see if we actually take the trip based on how the fight against coronavirus goes. But as a Diamond Medallion elite member, I can redeposit my miles for free up to 72 hours in advance — the perfect pandemic insurance policy. The hotel was also booked on points with a flexible cancellation policy.)

For the flight down, I found three tickets together at the same mileage cost. But for the return, it was cheaper to book two reservations. I booked one ticket for my wife at 27,000 miles one way in first class. My daughter and I each paid 47,000 miles for our one-way first class tickets. (Not the best use of miles but the flexibility here is key for me.)

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Normally, I would then call Delta and link the two reservations. That way, if there are any changes, the airline will hopefully try to keep my family together.

Well, blame it on my exhausted, pandemic mind but I failed to do that. There were also some pretty bad wait times at Delta's call center back in March.

Fast forward to September and I got the schedule change email. At first, it didn’t look bad. My daughter and my mid-afternoon flight was shifted 20 minutes. Then I looked at my wife’s ticket. She was moved to the morning flight.

Oh no.

I called the airline and sure enough the flight was sold out in first class. So was Comfort+.

Delta was able to downgrade my wife to coach. The agent was about to give me back the difference from her 27,000-mile first class ticket and the new mileage price for coach. Then she priced it out: 74,000 miles, one way for coach. So no difference in miles but she was given a $200 travel voucher for a future trip and is still able to move up to first, if a seat opens up for sale.

Bottom line

The splitting up of my family could have been easily avoided. I tried to save money by booking two separate tickets. That was the right call. But then I should have immediately called up Delta to link the reservations together. That would have kept us all together when the schedule change occurred. It's something that I've done countless times but failed to this one trip and it hurt me.

Featured image by Getty Images

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Apply for American Express® Gold Card
at American Express's secure site
Terms & restrictions apply. See rates & fees
Best for dining at restaurants
TPG Editor‘s Rating
4 / 5
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Rewards Rate

4XEarn 4X Membership Rewards® points per dollar spent on purchases at restaurants worldwide, on up to $50,000 in purchases per calendar year, then 1X points for the rest of the year.
4XEarn 4X Membership Rewards® points per dollar spent at US supermarkets, on up to $25,000 in purchases per calendar year, then 1X points for the rest of the year.
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1XEarn 1X Membership Rewards® point per dollar spent on all other eligible purchases.
  • Intro Offer

    As High As 100,000 points. Find Out Your Offer.
  • Annual Fee

    $325
  • Recommended Credit

    Excellent to Good

Why We Chose It

There’s a lot to love about the Amex Gold. It’s a fan favorite thanks to its fantastic bonus-earning rates at restaurants worldwide and at U.S. supermarkets. If you’re hitting the skies soon, you’ll also earn bonus Membership Rewards points on travel. Paired with up to $120 in Uber Cash annually (for U.S. Uber rides or Uber Eats orders, card must be added to Uber app and you can redeem with any Amex card), up to $120 in annual dining statement credits to be used with eligible partners, an up to $84 Dunkin’ credit each year at U.S. Dunkin Donuts and an up to $100 Resy credit annually, there’s no reason that foodies shouldn’t add the Amex Gold to their wallet. These benefits alone are worth more than $400, which offsets the $325 annual fee on the Amex Gold card. Enrollment is required for select benefits. (Partner offer)

Pros

  • 4 points per dollar spent on dining at restaurants worldwide and U.S. supermarkets (on the first $50,000 in purchases per calendar year; then 1 point per dollar spent thereafter and $25,000 in purchases per calendar year; then 1 point per dollar spent thereafter, respectively)
  • 3 points per dollar spent on flights booked directly with the airline or with amextravel.com
  • Packed with credits foodies will enjoy
  • Solid welcome bonus

Cons

  • Not as useful for those living outside the U.S.
  • Some may have trouble using Uber and other dining credits
  • You may be eligible for as high as 100,000 Membership Rewards® Points after you spend $6,000 in eligible purchases on your new Card in your first 6 months of Card Membership. Welcome offers vary and you may not be eligible for an offer. Apply to know if you’re approved and find out your exact welcome offer amount – all with no credit score impact. If you’re approved and choose to accept the Card, your score may be impacted.
  • Earn 4X Membership Rewards® points per dollar spent on purchases at restaurants worldwide, on up to $50,000 in purchases per calendar year, then 1X points for the rest of the year.
  • Earn 4X Membership Rewards® points per dollar spent at US supermarkets, on up to $25,000 in purchases per calendar year, then 1X points for the rest of the year.
  • Earn 3X Membership Rewards® points per dollar spent on flights booked directly with airlines or on AmexTravel.com.
  • Earn 2X Membership Rewards® points per dollar spent on prepaid hotels and other eligible purchases booked on AmexTravel.com.
  • Earn 1X Membership Rewards® point per dollar spent on all other eligible purchases.
  • $120 Uber Cash on Gold: Add your Gold Card to your Uber account and get $10 in Uber Cash each month to use on orders and rides in the U.S. when you select an American Express Card for your transaction. That’s up to $120 Uber Cash annually. Plus, after using your Uber Cash, use your Card to earn 4X Membership Rewards® points for Uber Eats purchases made with restaurants or U.S. supermarkets. Point caps and terms apply.
  • $84 Dunkin' Credit: With the $84 Dunkin' Credit, you can earn up to $7 in monthly statement credits after you enroll and pay with the American Express® Gold Card at U.S. Dunkin' locations. Enrollment is required to receive this benefit.
  • $100 Resy Credit: Get up to $100 in statement credits each calendar year after you pay with the American Express® Gold Card to dine at U.S. Resy restaurants or make other eligible Resy purchases. That's up to $50 in statement credits semi-annually. Enrollment required.
  • $120 Dining Credit: Satisfy your cravings, sweet or savory, with the $120 Dining Credit. Earn up to $10 in statement credits monthly when you pay with the American Express® Gold Card at Grubhub, The Cheesecake Factory, Goldbelly, Wine.com, and Five Guys. Enrollment required.
  • Explore over 1,000 upscale hotels worldwide with The Hotel Collection and receive a $100 credit towards eligible charges* with every booking of two nights or more through AmexTravel.com. *Eligible charges vary by property.
  • No Foreign Transaction Fees.
  • Annual Fee is $325.
  • Terms Apply.