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JetBlue CEO Robin Hayes retiring; Joanna Geraghty to be 1st woman CEO at major US carrier

Jan. 08, 2024
5 min read
Robin Hayes JetBlue Boston London Gatwick Inaugural-1
JetBlue CEO Robin Hayes retiring; Joanna Geraghty to be 1st woman CEO at major US carrier
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Longtime JetBlue CEO Robin Hayes will retire, the airline announced Monday, and will be succeeded by airline president Joanna Geraghty.

Hayes, who is 57, will step down effective Feb .12, the airline said, citing health reasons.

"I’ve loved working in this industry," Hayes said in a statement. "However, the extraordinary challenges and pressure of this job have taken their toll, and on the advice of my doctor and after talking to my wife, it’s time I put more focus on my health and well-being."

Geraghty, who has been with JetBlue for nearly 20 years, will be the first woman to lead a major U.S. airline.

"I’m so proud of what we’ve accomplished over the last 20-plus years, and I am looking forward to building on this momentum as we execute on our strategic initiatives, return to profitable growth, and generate sustainable value for our shareholders and all our stakeholders," Geraghty said in a statement.

Hayes has helmed the New York-based carrier since early 2015. He joined the airline in 2008 after working at British Airways as executive vice president for the Americas.

JetBlue CEO Robin Hayes speaks in Boston ahead of the airline's inaugural service to London in 2022. DAVID SLOTNICK/THE POINTS GUY

During his time at JetBlue, through stints as chief commercial officer, president and, eventually, chief executive, Hayes led the charge to expand and grow the airline beyond a small, quirky boutique carrier. He led the development and expansion of the airline's Mint business-class product, along with the airline's first routes to Europe.

Hayes also spearheaded efforts to grow the airline through partnerships and acquisitions. Under Hayes, JetBlue tried to buy Virgin America in 2016, but was eventually outbid by Alaska Airlines.

In 2020, JetBlue and American Airlines announced the Northeast Alliance, a close codeshare and frequent flyer partnership that came to define the airlines' respective domestic networks over the next two years. The partnership was challenged by the Department of Justice under the Biden Administration and dismantled in 2023 after a judge ruled that it was anti-competitive.

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Hayes' departure comes at an inflection point for the airline as it awaits the decision in another antitrust trial, challenging its planned acquisition of Spirit Airlines.

In that case, which was heard in federal District Court in Boston late last year, JetBlue argued that it needed to grow through the merger in order to compete effectively with the "big 4" airlines that dominate 80% of the U.S. market — American, Delta, United and Southwest. By acquiring Spirit's aircraft and absorbing its workforce, JetBlue could effectively double in size to become the fifth-largest U.S. carrier.

The DOJ, however, argued that removing Spirit from the market would cause the lowest fares to rise. JetBlue and Spirit countered that they could bring median fares down by competing effectively against the big 4.

JetBlue has not said what it would do if the merger is blocked. Regardless of the outcome, it will be on Geraghty to lead the airline forward.

JetBlue's president Joanna Geraghty speaking at London's Gatwick airport after the airline's inaugural flight from New York-JFK in 2021. DAVID SLOTNICK/THE POINTS GUY

Hayes and Geraghty together maneuvered JetBlue through the height of the COVID-19 pandemic, and Geraghty has been actively involved with the day-to-day operation of the airline, as well as strategic planning, Hayes said in a statement.

In recent years, JetBlue has put Geraghty forward increasingly as a face of the airline, tapping her to liaise with media, partners and other stakeholders. She has flown on inaugural flights and engaged with partners on the airline's transatlantic expansion. She has been arguably more outspoken than Hayes as the airline began its bid to acquire Spirit, too.

Geraghty, 51, began her career as an attorney and was a partner at the law firm Holland & Knight before joining JetBlue as a lawyer in 2005.

Related reading:

Featured image by DAVID SLOTNICK/THE POINTS GUY
Editorial disclaimer: Opinions expressed here are the author’s alone, not those of any bank, credit card issuer, airline or hotel chain, and have not been reviewed, approved or otherwise endorsed by any of these entities.

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Why We Chose It

There’s a lot to love about the Amex Gold. It’s a fan favorite thanks to its fantastic bonus-earning rates at restaurants worldwide and at U.S. supermarkets. If you’re hitting the skies soon, you’ll also earn bonus Membership Rewards points on travel. Paired with up to $120 in Uber Cash annually (for U.S. Uber rides or Uber Eats orders, card must be added to Uber app and you can redeem with any Amex card), up to $120 in annual dining statement credits to be used with eligible partners, an up to $84 Dunkin’ credit each year at U.S. Dunkin Donuts and an up to $100 Resy credit annually, there’s no reason that foodies shouldn’t add the Amex Gold to their wallet. These benefits alone are worth more than $400, which offsets the $325 annual fee on the Amex Gold card. Enrollment is required for select benefits. (Partner offer)

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  • Solid welcome bonus

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  • Some may have trouble using Uber and other dining credits
  • You may be eligible for as high as 100,000 Membership Rewards® Points after you spend $6,000 in eligible purchases on your new Card in your first 6 months of Card Membership. Welcome offers vary and you may not be eligible for an offer. Apply to know if you’re approved and find out your exact welcome offer amount – all with no credit score impact. If you’re approved and choose to accept the Card, your score may be impacted.
  • Earn 4X Membership Rewards® points per dollar spent on purchases at restaurants worldwide, on up to $50,000 in purchases per calendar year, then 1X points for the rest of the year.
  • Earn 4X Membership Rewards® points per dollar spent at US supermarkets, on up to $25,000 in purchases per calendar year, then 1X points for the rest of the year.
  • Earn 3X Membership Rewards® points per dollar spent on flights booked directly with airlines or on AmexTravel.com.
  • Earn 2X Membership Rewards® points per dollar spent on prepaid hotels and other eligible purchases booked on AmexTravel.com.
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  • $120 Uber Cash on Gold: Add your Gold Card to your Uber account and get $10 in Uber Cash each month to use on orders and rides in the U.S. when you select an American Express Card for your transaction. That’s up to $120 Uber Cash annually. Plus, after using your Uber Cash, use your Card to earn 4X Membership Rewards® points for Uber Eats purchases made with restaurants or U.S. supermarkets. Point caps and terms apply.
  • $84 Dunkin' Credit: With the $84 Dunkin' Credit, you can earn up to $7 in monthly statement credits after you enroll and pay with the American Express® Gold Card at U.S. Dunkin' locations. Enrollment is required to receive this benefit.
  • $100 Resy Credit: Get up to $100 in statement credits each calendar year after you pay with the American Express® Gold Card to dine at U.S. Resy restaurants or make other eligible Resy purchases. That's up to $50 in statement credits semi-annually. Enrollment required.
  • $120 Dining Credit: Satisfy your cravings, sweet or savory, with the $120 Dining Credit. Earn up to $10 in statement credits monthly when you pay with the American Express® Gold Card at Grubhub, The Cheesecake Factory, Goldbelly, Wine.com, and Five Guys. Enrollment required.
  • Explore over 1,000 upscale hotels worldwide with The Hotel Collection and receive a $100 credit towards eligible charges* with every booking of two nights or more through AmexTravel.com. *Eligible charges vary by property.
  • No Foreign Transaction Fees.
  • Annual Fee is $325.
  • Terms Apply.