Jet2 Asks Boy With Muscular Dystrophy to ‘Prove Disability’

Aug 3, 2018

This post contains references to products from one or more of our advertisers. We may receive compensation when you click on links to those products. Terms apply to the offers listed on this page. For an explanation of our Advertising Policy, visit this page.

A 10-year-old boy with muscular dystrophy was asked to prove he was truly disabled by a gate agent when attempting to board a flight out of Croatia’s Split Airport (SPU) on Tuesday.

His mother, Alex Johnson, said she was “appalled” by the gate agent’s request and that her son, Jack, was “mortified” by the incident. Johnson says that there was no issue on the family’s flight on Jet2 to Croatia, but when they tried to fly back to their home in the UK, the airline staff had no record of Jack’s disability.

He is in a motorized scooter, which requires a two-day notice in order to accommodate. During the mixup, the gate agent asked Johnson in front of Jack, “Do you have proof your son is disabled?”

Johnson said she showed the appropriate documents in “disbelief,” and after about two hours, the family was allowed to board the flight.

“He was so embarrassed,” Johnson says of her son. “I want lessons to be learned and all staff to get training to ensure this never happens again to another disabled person. They should be treated with dignity.”

Jet2 says it is “extremely sorry” for the “distressing incident.”

“Although this is an isolated incident, we have learnt a number of lessons and are we are urgently reviewing all our procedures to ensure that this does not happen again,” an airline spokesperson told the BBC.

A similar incident occurred last year, when low-cost Japanese carrier Vanilla Air forced a man bound to a wheelchair to crawl his way on board the aircraft.

H/T: BBC

Featured image by Alp Studio via Unsplash.

Delta SkyMiles® Platinum American Express Card

Earn 90,000 bonus miles after you spend $3,000 in purchases within the first three months of card membership. Plus, earn a $200 statement credit after your first Delta purchase within the first three months. Offer ends 7/28/21.

With Status Boost™, earn 10,000 Medallion Qualification Miles (MQMs) after you spend $25,000 in purchases on your Card in a calendar year, up to two times per year getting you closer to Medallion Status. Earn 3X Miles on Delta purchases and purchases made directly with hotels, 2X Miles at restaurants and at U.S. supermarkets and earn 1X Mile on all other eligible purchases. Terms Apply.

Apply Now
More Things to Know
  • Limited Time Offer: Earn 90,000 Bonus Miles after spending $3,000 in purchases on your new Card in your first 3 months and a $200 statement credit after you make a Delta purchase with your new Card within your first 3 months. Offer expires 7/28/2021.
  • Limited Time Offer: Plus, get a 0% intro APR on purchases for 12 months from the date of account opening, then a variable 15.74%-24.74%. Offer expires 7/28/2021.
  • Accelerate your path to Medallion Status, with Status Boost®. Plus, in 2021 you can earn even more bonus Medallion® Qualification Miles (MQMs) to help you reach Medallion Status.
  • Earn 3X Miles on Delta purchases and purchases made directly with hotels.
  • Earn 2X Miles at restaurants worldwide, including takeout and delivery and at U.S. supermarkets.
  • Receive a Domestic Main Cabin round-trip companion certificate each year upon renewal of your Card. *Payment of the government imposed taxes and fees of no more than $75 for roundtrip domestic flights (for itineraries with up to four flight segments) is required. Baggage charges and other restrictions apply. See terms and conditions for details.
  • Enjoy your first checked bag free on Delta flights.
  • Fee Credit for Global Entry or TSA Pre✓®.
  • Enjoy an exclusive rate of $39 per person per visit to enter the Delta Sky Club® for you and up to two guests when traveling on a Delta flight.
  • No Foreign Transaction Fees.
  • $250 Annual Fee.
  • Terms Apply.
  • See Rates & Fees
Intro APR on Purchases
0% on purchases for 12 months
Regular APR
15.74%-24.74% Variable
Annual Fee
$250
Balance Transfer Fee
N/A
Recommended Credit
Excellent/Good
Terms and restrictions apply. See rates & fees.

Editorial Disclaimer: Opinions expressed here are the author’s alone, not those of any bank, credit card issuer, airlines or hotel chain, and have not been reviewed, approved or otherwise endorsed by any of these entities.

Disclaimer: The responses below are not provided or commissioned by the bank advertiser. Responses have not been reviewed, approved or otherwise endorsed by the bank advertiser. It is not the bank advertiser’s responsibility to ensure all posts and/or questions are answered.