Hyatt is doubling down on luxury while its competitors focus on budget hotels
The future of Hyatt is about luxury, lifestyle and resorts.
Cheap hotels? Leave that to Hilton and Marriott.
Hyatt on Thursday reported hefty profits ($294 million for the last three months of the year and $455 million for all of 2022) and significant growth — increasing its room count by nearly 7% last year. That’s higher than Marriott’s 3.1% net unit growth and Hilton’s 4.7% (though both companies have larger portfolios than Hyatt’s).
Marriott and Hilton both made moves in recent months to court travelers at more affordable price points. Marriott plans to acquire the Mexico-based City Express chain of midscale hotels later this year. Hilton launched the premium economy Spark brand last month.
Don’t take that as a sign every hotel conglomerate is looking to jump into this space, though.
“Our strategy is to focus on the high-end customer and to serve and operate at the high end of every segment that we're in right now,” Hyatt CEO Mark Hoplamazian said during an investor call Thursday morning. “We continue to focus on filling out our portfolio to be able to add the number of experiences and the critical mass that we have to that high-end traveler.”
The commentary reinforces some industry logic that major hotel companies make more money by focusing on higher-paying market segments like luxury hotels and lifestyle hotels. These are properties with enhanced food-and-beverage programs, and a greater focus on design and experiences.
Players in the lifestyle segment include Hilton’s Canopy, Marriott’s W and Edition brands, and Accor’s Ennismore partnership which includes brands like The Hoxton and Delano. Hyatt’s lifestyle hotel brands include Andaz and Thompson Hotels while its luxury mix includes offerings like Alila and Park Hyatt.
It appears Hilton and Marriott’s strategy aims to bring newer types of customers into their loyalty programs. Spark could be an entry point for younger travelers with less disposable income to still earn and redeem points, Hilton CEO Christopher Nassetta said earlier this month.
Hyatt’s is more about providing increased options for its expanding mix of high-end and leisure travelers.
That’s evident with some of Hyatt’s hefty rate increases. Average nightly rates across Hyatt’s entire global portfolio jumped 24.5% from a year ago. Hyatt’s average room rates, excluding those in China, ended the year 14% above 2019 levels.
“I'm a believer in never saying never [about] extensions into other segments,” Hoplamazian said. “But [focusing on high-end travelers] has been our very deliberate strategy over the last five years, of which I feel like we've made tremendous progress.”
Hyatt’s luxury liftoff
It’s clear the Chicago-based hotel company leaned into luxury in recent years, but company leaders provided data Thursday on just how monumental that growth was. Hyatt now has 135,000 luxury and resort rooms — a number greater than Hyatt’s entire hotel portfolio a decade ago, Hoplamazian said. Resort properties also accounted for 66% of the rooms Hyatt added to its portfolio this past year.
The company’s performance in the Americas in 2022 was largely driven by its growth in luxury hotels.
“We now have more luxury branded hotels and resort locations than any other hospitality company in the world,” Hoplamazian said.
Some of Hyatt’s expansion into luxury, resort and lifestyle hotels includes the acquisition of Apple Leisure Group and its hefty all-inclusive resort collection; it also acquired Dream Hotels and Two Roads Hospitality, which brought the Thompson Hotels and JdV brands into the World of Hyatt orbit.
While Hyatt’s performance fared well in the Americas and Europe, the company saw a decline in Asia. This was mostly attributed to China, which had stringent COVID-19-related restrictions in place for much of 2022.
China’s coronavirus restrictions included mass lockdowns, testing and strict travel limitations to stymie transmission. However, these restrictions eventually sparked mass protests, prompting China to gradually remove its stringent policies.
As China lifted its COVID-19 restrictions, the country reopened its borders and removed quarantine requirements for travelers in January. Hoplamazian said January was “a stunning month of performance” once China lifted the restrictions.
That growth has not wavered since China fully phased out its zero-COVID-19 policy.
“The first week of February, we ran higher occupancies in our system in China than we did in the United States,” Hoplamazian said.
Hoplamazian credited the almost instantaneous growth in China to leisure travel and the Lunar New Year; he also said business travel was experiencing a rebound in the region.
Hyatt also expects to open 24 hotels in China this year.
Hyatt’s shopping spree isn’t over
Some might scratch their heads over Hyatt’s profits being less than its competitors (Hilton’s full-year profit exceeded $1 billion while Marriott’s soared above $2 billion). However, part of that involves Hyatt owning more of its hotel real estate than its competitors.
That’s quickly changing.
The company sold billions of dollars in hotel real estate in recent years and plans to offload another $2 billion by the end of next year. Hotel sales play an important role in Hyatt’s seismic growth in the luxury, lifestyle and resort sectors.
Over the last five years, Hyatt offloaded $3.8 billion in hotel real estate. In that same time frame, it spent $3.6 billion acquiring Miraval, Apple Leisure Group and Two Roads Hospitality. The company also went on to acquire Dream Hotel Group and partner with Germany-based Lindner Hotels AG, which provides more European options.
While it might seem like Hyatt needs time to digest all these brands, Hoplamazian on Thursday indicated the brand integrations were going well.
Don’t expect the brand acquisitions to stop there.
The guidelines Hyatt uses for potential takeover targets are whether the brand fits in with the Hyatt portfolio (like Dream did with lifestyle hotels) and whether it enhances the network (like Dream did with expanding Hyatt’s New York City presence by 30%, and Lindner will with its significant footprint in Germany). It also has to come with growth potential.
“We don't feel like we are dragged down by further integration efforts that are going to really consume a lot of our time,” Hoplamazian said. “So we will continue to look for [other] platforms.”
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There’s a lot to love about the Amex Gold. It’s a fan favorite thanks to its fantastic bonus-earning rates at restaurants worldwide and at U.S. supermarkets. If you’re hitting the skies soon, you’ll also earn bonus Membership Rewards points on travel. Paired with up to $120 in Uber Cash annually (for U.S. Uber rides or Uber Eats orders, card must be added to Uber app and you can redeem with any Amex card), up to $120 in annual dining statement credits to be used with eligible partners, an up to $84 Dunkin’ credit each year at U.S. Dunkin Donuts and an up to $100 Resy credit annually, there’s no reason that foodies shouldn’t add the Amex Gold to their wallet. These benefits alone are worth more than $400, which offsets the $325 annual fee on the Amex Gold card. Enrollment is required for select benefits. (Partner offer)Pros
- 4 points per dollar spent on dining at restaurants worldwide and U.S. supermarkets (on the first $50,000 in purchases per calendar year; then 1 point per dollar spent thereafter and $25,000 in purchases per calendar year; then 1 point per dollar spent thereafter, respectively)
- 3 points per dollar spent on flights booked directly with the airline or with amextravel.com
- Packed with credits foodies will enjoy
- Solid welcome bonus
Cons
- Not as useful for those living outside the U.S.
- Some may have trouble using Uber and other dining credits
- You may be eligible for as high as 100,000 Membership Rewards® Points after you spend $6,000 in eligible purchases on your new Card in your first 6 months of Card Membership. Welcome offers vary and you may not be eligible for an offer. Apply to know if you’re approved and find out your exact welcome offer amount – all with no credit score impact. If you’re approved and choose to accept the Card, your score may be impacted.
- Earn 4X Membership Rewards® points per dollar spent on purchases at restaurants worldwide, on up to $50,000 in purchases per calendar year, then 1X points for the rest of the year.
- Earn 4X Membership Rewards® points per dollar spent at US supermarkets, on up to $25,000 in purchases per calendar year, then 1X points for the rest of the year.
- Earn 3X Membership Rewards® points per dollar spent on flights booked directly with airlines or on AmexTravel.com.
- Earn 2X Membership Rewards® points per dollar spent on prepaid hotels and other eligible purchases booked on AmexTravel.com.
- Earn 1X Membership Rewards® point per dollar spent on all other eligible purchases.
- $120 Uber Cash on Gold: Add your Gold Card to your Uber account and get $10 in Uber Cash each month to use on orders and rides in the U.S. when you select an American Express Card for your transaction. That’s up to $120 Uber Cash annually. Plus, after using your Uber Cash, use your Card to earn 4X Membership Rewards® points for Uber Eats purchases made with restaurants or U.S. supermarkets. Point caps and terms apply.
- $84 Dunkin' Credit: With the $84 Dunkin' Credit, you can earn up to $7 in monthly statement credits after you enroll and pay with the American Express® Gold Card at U.S. Dunkin' locations. Enrollment is required to receive this benefit.
- $100 Resy Credit: Get up to $100 in statement credits each calendar year after you pay with the American Express® Gold Card to dine at U.S. Resy restaurants or make other eligible Resy purchases. That's up to $50 in statement credits semi-annually. Enrollment required.
- $120 Dining Credit: Satisfy your cravings, sweet or savory, with the $120 Dining Credit. Earn up to $10 in statement credits monthly when you pay with the American Express® Gold Card at Grubhub, The Cheesecake Factory, Goldbelly, Wine.com, and Five Guys. Enrollment required.
- Explore over 1,000 upscale hotels worldwide with The Hotel Collection and receive a $100 credit towards eligible charges* with every booking of two nights or more through AmexTravel.com. *Eligible charges vary by property.
- No Foreign Transaction Fees.
- Annual Fee is $325.
- Terms Apply.