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How to claim a 3-month extension for your Clear membership

April 15, 2020
4 min read
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Editor’s note: The team at The Points Guy loves to travel, but now is not the time for unnecessary trips. Health officials note that the fastest way to return to normalcy is to stop coming in contact with others. That includes ceasing travel. We are publishing travel deals because we should all use this time to think about and plan our next adventures. TPG doesn’t advise booking travel until the late spring or early summer – and even then, be mindful of cancellation policies.


Expedited airport-security program Clear is offering a three-month extension for current members, as well as for any family members who are on the primary member's family plan. However, the membership extension isn't automatic; you'll have to contact Clear to request yours. According to Clear, the most efficient way of requesting an extension is through my.clearme.com.

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Based on TPG staffers' experiences, here are the quickest ways to request your extension, listed in order of convenience.

Online chat

TPG's Scott Mayerowitz, executive editorial director, received his three-month extension within 40 seconds of contacting Clear via the company's online-chat feature.

Although Scott received his extension notification in record time, several other staffers — including The Points Guy himself, Brian Kelly — couldn't find the chat functionality on the website. I called a customer service representative, who also couldn't find the chat box despite eight minutes of searching while on the phone with me.

If you are lucky enough to have the chat box on the website you're viewing, it's located in the bottom right corner of the page.

TPG readers have helpfully told us that the chat box may be based on agent availability, and also only appears for members who are logged in to their accounts.

Text

If you can't access Clear's online chat, you can still activate your three-month extension by texting Clear's customer service hotline at (855) 253-2763 and requesting a three-month extension for your membership. For quicker resolution, include your date of birth as well as the email address on file with Clear. Provided both of those data points are accurate and your membership is current, you will receive a confirmation via text and a follow-up email confirming the change.

Several TPG staffers opted for this route and reported resolution times of between 18 to 30 minutes.

Note that your confirmation email will say that your membership has been paused for three months, but Clear customer service confirmed that the membership is, in fact, extended, not paused.

Email

Email is another good way to reach Clear. The automated response from Clear states that current wait times range between one to two business days. Based on the rest of Clear's customer service responsiveness, you may get a response more quickly than that.

I emailed the team to request an extension for the family members who are on my plan, so I will report back on how long the process takes once my response has been received.

Phone

You can also connect by phone. Clear's customer service department is staffed from 8 a.m. to 9 p.m. (EDT) on weekdays, and 9 a.m. to 5 p.m. (EDT) on weekends. It took me 90 seconds to get through to a person on a Tuesday evening after two entries on the dial pad to get through the automated phone tree.

Featured image by (Image courtesy of CLEAR)

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Pros

  • Earns 3x points on restaurants, supermarkets, gas stations, air travel and hotels.
  • $100 annual hotel savings benefit (on single hotel stay bookings of $500 or more, excluding taxes and fees, booked through thankyou.com)
  • Points transfer to 16 airline programs, from JetBlue to Virgin Atlantic.
  • World Elite Mastercard benefits, extended warranty, damage and theft protection.

Cons

  • $95 annual fee
  • Lacks travel protections that other travel rewards cards come with
  • For a limited time, earn 80,000 bonus ThankYou® Points after you spend $4,000 in purchases within the first 3 months of account opening
  • Earn 3 Points per $1 spent at Restaurants and Supermarkets
  • Earn 3 Points per $1 spent at Gas Stations, Air Travel and Hotels
  • Earn 1 Point per $1 spent on all other purchases
  • Annual Hotel Savings Benefit
  • 80,000 Points are redeemable for $800 in gift cards when redeemed at thankyou.com
  • No expiration and no limit to the amount of points you can earn with this card
  • No Foreign Transaction Fees on purchases
Best starter travel card
TPG Editor‘s Rating
Card Rating is based on the opinion of TPG‘s editors and is not influenced by the card issuer.
4 / 5
Go to review

Rewards Rate

3XEarn 3 Points per $1 spent at Restaurants and Supermarkets
3XEarn 3 Points per $1 spent at Gas Stations, Air Travel and Hotels
1XEarn 1 Point per $1 spent on all other purchases
  • Intro Offer
    For a limited time, earn 80,000 bonus ThankYou® Points after you spend $4,000 in purchases within the first 3 months of account opening

    Earn 80,000 ThankYou® points
    60,000 points
  • Annual Fee

    $95
  • Recommended Credit
    Credit ranges are a variation of FICO© Score 8, one of many types of credit scores lenders may use when considering your credit card application.

    670-850
    Excellent, Good

Why We Chose It

The Citi Premier’s 3 points per dollar spent across a wide range of popular categories is one of the more lucrative offerings in the world of points and miles. The Citi Premier comes with a $95 annual fee and is currently offering a solid sign up bonus of 80,000 points after you spend $4,000 on purchases within the first three months. It also has some valuable transfer partners to make the most of your rewards. Add in access to Citi Entertainment plus a $100 hotel credit for any single-stay hotel booking that exceeds $500 or more, excluding taxes and fees, booked through the Citi travel website, there are few reasons why the Citi Premier should not be in every traveler’s wallet.

Pros

  • Earns 3x points on restaurants, supermarkets, gas stations, air travel and hotels.
  • $100 annual hotel savings benefit (on single hotel stay bookings of $500 or more, excluding taxes and fees, booked through thankyou.com)
  • Points transfer to 16 airline programs, from JetBlue to Virgin Atlantic.
  • World Elite Mastercard benefits, extended warranty, damage and theft protection.

Cons

  • $95 annual fee
  • Lacks travel protections that other travel rewards cards come with
  • For a limited time, earn 80,000 bonus ThankYou® Points after you spend $4,000 in purchases within the first 3 months of account opening
  • Earn 3 Points per $1 spent at Restaurants and Supermarkets
  • Earn 3 Points per $1 spent at Gas Stations, Air Travel and Hotels
  • Earn 1 Point per $1 spent on all other purchases
  • Annual Hotel Savings Benefit
  • 80,000 Points are redeemable for $800 in gift cards when redeemed at thankyou.com
  • No expiration and no limit to the amount of points you can earn with this card
  • No Foreign Transaction Fees on purchases