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The 1 hotel amenity I miss the most right now during the pandemic

Aug. 18, 2021
4 min read
The 1 hotel amenity I miss the most right now during the pandemic
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The pandemic forced hotels to make some drastic changes to their operations. That said, given the current climate, I've found them to be pretty understandable.

Sure, it can be annoying to have to reserve a time slot to use the gym and it'd be nice to have room service as an option, but I'll survive those things. Do I wish that hotels were a bit more generous with their elite breakfasts? Of course.

But there's one cut in particular that I can't get behind and am afraid could become permanent: free daily housekeeping.

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Why hotels should offer daily housekeeping

At the onset of the pandemic, hotels across the spectrum were quick to stop offering daily housekeeping. While this partially had to do with reducing labor costs, it was mostly to reduce contact between guests and staff, which made complete sense. In fact, guidance from both the Centers for Disease Control and Prevention (CDC) and the American Hotel and Lodging Association (AHLA) suggested that hotels shouldn't clean rooms on a daily basis that are occupied by the same guest(s) for multiple days.

A lot has changed since then, however. We know a lot more about COVID-19 today and vaccines are now widely available in much of the world. Despite new concerns about the delta variant, many guests feel comfortable having housekeeping enter their rooms again and vice versa.

Related: Why time’s running out on hotel alarm clocks — and other takeaways from my breakfast conversation with Marriott’s leaders

Still, there are many hotels that won't service your room every day — even if you ask them to. Based on my recent experiences at properties ranging from mid-tier to upscale to luxury, a number of hotels will only provide housekeeping every fourth or fifth day. Meanwhile, some will now only offer it if you're willing to pay extra.

The Aloft Miami Brickell isn't offering daily housekeeping. (Photo by Benji Stawski/The Points Guy)

One of the things I look forward to most when I stay at hotels is having a perfectly made bed. There's just something so comforting about slipping into a bed with tightly tucked sheets. And let me be clear, this has nothing to do with laziness. I can't stand to look at an unmade bed so I'll still make my bed every day when traveling, the same way I would when at home. However, no matter how hard I try, I simply can't get that same crisp feel.

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But it's not just about the bed. Without daily housekeeping, you're left to call the front desk and request amenities as needed.

I'm all for reducing waste and only providing fresh towels and toiletries upon request. However, it can get annoying having to call to individually request things like the daily bottle of water you might be entitled to as an elite member or fresh coffee and tea supplies. For instance, I recently requested new tea bags but wasn't provided new cups or sugar. It's the little things.

Related: Full service, no service or hybrid housekeeping: Which do TPG readers prefer?

Finally, not having daily housekeeping means not getting the trash emptied every day. Hotel room garbage cans are small and fill up quickly. If you get takeout and have any food leftover, it could start to smell. Or worse, if you're traveling as a family, you could get stuck with a garbage can full of diapers. Some hotels advise guests to leave their trash outside their door, but that litters the hallway and is just gross.

(Photo by nazdravie/Getty Images)

Bottom line

Hotels, for the love of travel, please bring back free daily housekeeping. I think it's totally fine if a guest wants housekeeping to be optional, but that's what the Do Not Disturb sign is for. When a hotel chain (cough cough, Hilton) makes housekeeping by request only, guests may feel discouraged to request it, or worse, not even know it's an option.

Rooms don't need to go through a deep cleaning every day. However, there are legitimate reasons why a light refresh -- at the least -- should be available. If nothing else, when staying at hotels — specifically full-service hotels — you're paying for an experience and daily housekeeping is part of that.

Featured image by (Photo by Nick Ellis/The Points Guy)
Editorial disclaimer: Opinions expressed here are the author’s alone, not those of any bank, credit card issuer, airline or hotel chain, and have not been reviewed, approved or otherwise endorsed by any of these entities.

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  • Earn bonus Medallion® Qualification Miles (MQMs) and an Medallion Qualifying Dollar (MQD) waiver when you hit specific spending thresholds with your card within a calendar year
  • Receive a Domestic Main Cabin round-trip companion certificate each year
  • Statement credit for TSA PreCheck/Global Entry fee (up to $100)
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  • SkyMiles aren't the most valuable airline currency
  • Earn 90,000 bonus miles after you spend $4,000 in purchases on your new Card in your first 6 months.
  • Receive a Domestic Main Cabin round-trip companion certificate each year upon renewal of your Card. Payment of the government imposed taxes and fees of no more than $80 for roundtrip domestic flights (for itineraries with up to four flight segments) is required. Baggage charges and other restrictions apply. See terms and conditions for details.
  • Enjoy your first checked bag free on Delta flights. Plus enjoy Main Cabin 1 Priority Boarding and settle into your seat sooner.
  • New: Card Members get 15% off when using miles to book Award Travel on Delta flights through delta.com and the Fly Delta app. Discount not applicable to partner-operated flights or to taxes and fees.
  • Earn 3X Miles on Delta purchases and purchases made directly with hotels.
  • Earn 2X Miles at restaurants worldwide including takeout and delivery in the U.S., and at U.S. supermarkets.
  • Earn 1X Mile on all other eligible purchases.
  • Enjoy a per-visit rate of $50 per person for Card Members and up to two guests to enter the Delta Sky Club when traveling on a Delta flight.
  • Fee Credit for Global Entry or TSA PreCheck® after you apply through any Authorized Enrollment Provider. If approved for Global Entry, at no additional charge, you will receive access to TSA PreCheck.
  • Earn up to 20,000 Medallion® Qualification Miles (MQMs) with Status Boost® per year. After you spend $25,000 in purchases on your Card in a calendar year, you can earn 10,000 MQMs up to two times per year, getting you closer to Medallion® Status. MQMs are used to determine Medallion® Status and are different than miles you earn toward flights.
  • No Foreign Transaction Fees.
  • $250 Annual Fee.
  • Terms Apply.
  • See Rates & Fees