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Practical Pointers: How to get a new or replacement Global Entry card

Nov. 20, 2022
5 min read
Practical Pointers: How to get a new or replacement Global Entry card
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Let’s be clear about one thing: You generally should not need to display a physical Global Entry card when going through customs at an airport.

U.S. Customs and Border Protection has made clear that the card is not required for members to access the expedited customs lanes for air travel. Generally, the cards are meant for crossing land borders into the U.S.

Yet, over the course of this year, we’ve heard from a number of travelers who have run into various situations where they’ve been asked to display their physical card. In fact, this summer TPG identified four different scenarios where you might want to have your card handy.

Add in the fact that a Global Entry card can be a backup form of identification at the TSA checkpoint — not to mention a form of ID you can still use if you don’t get a Real ID by the federal deadline in May — and that makes it a handy card to have in your wallet.

When we’ve talked about these cards in the past, though, we’ve heard from quite a few travelers who either never got a physical Global Entry card, or have no clue, at this point, where their card is.

If you’re so inclined, and a current member of the program, here’s what you can do to get a new or replacement card to document your Global Entry membership.

SEAN CUDAHY/THE POINTS GUY

Tip: How to get a replacement Global Entry card

To get your hands on a new or replacement Global Entry card, you’ll want to log onto the U.S. Department of Homeland Security portal where you manage Trusted Traveler Program memberships — ttp.dhs.gov.

There, you’ll log in. If it’s been a few years since you’ve accessed your account online and can’t remember your password (I know I couldn’t remember mine) you should be able to click “forgot my password” and do a password recovery using the email address you used to create your account.

TTP.DHS.GOV

Once you’re logged into your portal, you should be able to see your active memberships — in your case and mine, Global Entry.

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The box should include your membership expiration date and number, as well as the earliest possible date on which you can renew your membership.

TTP.DHS.GOV

On your member information display, there’s also a button that reads “Replace Card.”

Once you click on that, it will take you to a page where you’ll be asked to give your reason for a card replacement.

Again, on this page, CBP reiterates that a Global Entry card is not required for air travel. However, as mentioned, there may still be reasons you’d want a card.

TTP.DHS.GOV

There are a few reasons you can give for needing a new card, whether it’s a change in your personal information, never receiving a card or having a card that was damaged, lost or stolen.

TTP.DHS.GOV

It will prompt you to answer a few additional questions, after which you can submit your application for a new card.

TTP.DHS.GOV

As the information on the page points out, this is strictly for replacement cards and is not the same as a card renewal. You’ll have to go through an entire renewal of your Global Entry program membership to actually do a renewal.

Thus, “if your card replacement request is approved,” the CBP says, “your program membership’s expiration date remains the same.”

In other words, all you’re doing here is getting yourself a new physical card, not a re-upped Global Entry membership.

Inside the customs area at John F. Kennedy International Airport (JFK) Terminal 5. SEAN CUDAHY/THE POINTS GUY

Bottom line

Generally, Global Entry members should not have to display any physical card to access the expedited lines at customs. In fact, Global Entry has increasingly gone paper- and document-free with the help of biometrics.

However, considering the isolated cases we’ve heard about from members who have been asked to display a card, as well as how the card can help you at the TSA checkpoint if you’re not able to get a Real ID from now through May 2023, it’s a handy card to have in your wallet.

If yours seems to have disappeared (or you never saw one) this could be a quick and easy way to get a new one.

Read more:

Featured image by LIZ HAFALIA/THE SAN FRANCISCO CHRONICLE/GETTY IMAGES
Editorial disclaimer: Opinions expressed here are the author’s alone, not those of any bank, credit card issuer, airline or hotel chain, and have not been reviewed, approved or otherwise endorsed by any of these entities.

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  • Earn 60,000 Membership Rewards® points after you spend $4,000 on eligible purchases with your new Card within the first 6 months of Card Membership.
  • Earn 4X Membership Rewards® Points at Restaurants, plus takeout and delivery in the U.S., and earn 4X Membership Rewards® points at U.S. supermarkets (on up to $25,000 per calendar year in purchases, then 1X).
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Apply for American Express® Gold Card
at American Express's secure site
Terms & restrictions apply. See rates & fees
Best for the well-traveled foodie
TPG Editor‘s Rating
Card Rating is based on the opinion of TPG‘s editors and is not influenced by the card issuer.
4 / 5
Go to review

Rewards Rate

4XEarn 4X Membership Rewards® Points at Restaurants, plus takeout and delivery in the U.S.
4XEarn 4X Membership Rewards® points at U.S. supermarkets (on up to $25,000 per calendar year in purchases, then 1X).
3XEarn 3X Membership Rewards® points on flights booked directly with airlines or on amextravel.com.
  • Intro Offer
    Earn 60,000 Membership Rewards® points after you spend $4,000 on eligible purchases with your new Card within the first 6 months of Card Membership.

    60,000 bonus points
  • Annual Fee

    $250
  • Recommended Credit
    Credit ranges are a variation of FICO© Score 8, one of many types of credit scores lenders may use when considering your credit card application.

    670-850
    Excellent/Good

Why We Chose It

There's a lot to love about the Amex Gold card. It's been a fan favorite during the pandemic because of its fantastic rewards rate on restaurants (that includes takeout and delivery in the U.S.!) and U.S. supermarkets. If you're hitting the skies soon, you'll also earn bonus points on travel. Paired with up to $120 in Uber Cash (for U.S. Uber rides or Uber Eats orders) and up to $120 in annual dining statement credits at eligible partners, there's no reason that the foodie shouldn't add this card to their wallet. Enrollment required.

Pros

  • 4x on dining at restaurants and U.S. supermarkets (on the first $25,000 in purchases per calendar year; then 1x)
  • 3x on flights booked directly with the airline or with Amex Travel
  • Welcome bonus of 60,000 points after spending $4,000 in the first six months

Cons

  • Weak on travel outside of flights and everyday spending bonus categories
  • Not as useful for those living outside the U.S.
  • Some may have trouble using Uber/food credits
  • Few travel perks and protections
  • Earn 60,000 Membership Rewards® points after you spend $4,000 on eligible purchases with your new Card within the first 6 months of Card Membership.
  • Earn 4X Membership Rewards® Points at Restaurants, plus takeout and delivery in the U.S., and earn 4X Membership Rewards® points at U.S. supermarkets (on up to $25,000 per calendar year in purchases, then 1X).
  • Earn 3X Membership Rewards® points on flights booked directly with airlines or on amextravel.com.
  • $120 Uber Cash on Gold: Add your Gold Card to your Uber account and each month automatically get $10 in Uber Cash for Uber Eats orders or Uber rides in the U.S., totaling up to $120 per year.
  • $120 Dining Credit: Satisfy your cravings and earn up to $10 in statement credits monthly when you pay with the American Express® Gold Card at Grubhub, The Cheesecake Factory, Goldbelly, Wine.com, Milk Bar and select Shake Shack locations. Enrollment required.
  • Choose the color that suits your style. Gold or Rose Gold.
  • No Foreign Transaction Fees.
  • Annual Fee is $250.
  • Terms Apply.
  • See Rates & Fees