EasyJet removing seats and TUI Airways reducing food service amid staff shortages
Airlines have made no secret of the chronic staffing crisis that has left the UK's air-travel industry in disarray.
The problem is currently so dire that one carrier has resorted to removing seats from its planes while another has asked passengers to start bringing their own food for flights.
Since the summer vacation flight schedule kicked in last month, airports and airlines have creaked under the weight of a surge in demand as vacation goers scramble to get away after two years of travel restrictions.
Operators are blaming staff shortages for the issues, as they struggle to refill the thousands of roles left vacant due to the pandemic.
Related: Virgin Atlantic plane forced to return to Heathrow mid flight as pilot had not completed training
Not so easy, jet
One of the worst-affected airlines in recent weeks has been easyJet.
The budget carrier has announced it will remove some seats from its A319 aircraft this summer, so the planes can operate with three instead of four cabin crew members.
This helps the airline get around the Civil Aviation Authority rules which state that airlines must have one air steward for every 50 seats, regardless of whether those seats are filled or not.
Related: Everything you need to know about flying EasyJet
Normally, easyJet’s A319’s are packed with 156 seats, requiring four cabin crew members. But by stripping out the back six seats, thereby reducing the aircraft’s capacity to 150, the airline can operate the planes with just three attendants.
“This is an effective way of operating our fleet while building additional resilience and flexibility into our operation this summer where we expect to be back to near 2019 levels of flying,” the company said. They added that the last six seats are usually booked on the final days of departure, so vacation-goers’ summer travel plans will not be affected.
Bitten off more than you can Tui?
Meanwhile, Tui Airways has advised passengers on some flights to bring their own food due to the carrier's catering issues.
The operator blamed a staff shortage at its catering supplier for the measure, before offering an embarrassing apology to customers.
Related: A complete guide to the 6-month passport validity rule
“We can confirm that unfortunately due to staff shortages with our catering supplier, there may be limited food and drinks services available on board,” Tui UK and Ireland said.
“Customers may therefore want to bring their own food and soft drinks onboard – no alcohol permitted. Any soft drinks over 100ml will need to be purchased after you have passed through security.”
Related: Planes, Trains and a Bus: We Raced from NYC to DC to Find Which Was Fastest
Flights from the following airports are due to be affected:
- Birmingham
- Bristol
- Cardiff
- Doncaster Sheffield
- Dublin
- East Midlands
- Edinburgh
- Exeter
- Glasgow
- Humberside
- Leeds Bradford
- Luton
- Manchester
- Norwich
- Teesside
The disruption will not affect its long-haul flights to Aruba, Costa Rica, Cuba, Dominican Republic, Jamaica, Mexico, Orlando and St. Lucia, the company said; they promise meals on these flights will continue as normal.
“Please be assured we are continuously monitoring the situation and working closely with our suppliers to limit the impact to the onboard service for our customers,” the operator added. “We are directly contacting all customers impacted. We’re very sorry for any inconvenience caused.”
Recap: Why so many issues?
When the pandemic brought the aviation industry to a standstill, thousands of airport and airline employees lost their jobs across the country.
One trade union source told TPG in April that many of these workers found jobs in other industries and were quickly seduced by the same — or better — wages for more sociable hours.
So when airports and airlines asked old staff to come back as the industry regained, many refused.
Related: Unlock incredible value with Virgin Atlantic points
“Why would you leave a nice nine-to-five job in town for your old airport job, that pays the same and starts at 3 a.m.?” the source told TPG. “There needs to be a better incentive.”
Airports and airlines, however, have blamed the government for their problems.
They say one of the main issues for the crisis is the time it takes to pass new recruits through the industry’s stringent anti-terror vetting process.
A Heathrow Airport spokesperson told TPG that this process can take anywhere between three and six months, “from recruitment to starting work”.
In response, Transport Secretary Grant Shapps recently told Parliament's Transport Committee that the government will allow airports to begin training staff without security clearance.
Advantage Travel Partnership CEO Julia Lo Bue-Said told the BBC a “dire labour shortage” in the sector was one of many reasons behind the issues. She called it a "travesty" that easyJet was removing seats from flights, adding: "This only exacerbates the issue of meeting consumer demand to travel."
The staff shortages, combined with a huge backlog in U.S. passport applications, means many Americans could be in for a chaotic summer of travel this year.
TPG featured card
Rewards
| 4X | Earn 4X Membership Rewards® points per dollar spent on purchases at restaurants worldwide, on up to $50,000 in purchases per calendar year, then 1X points for the rest of the year. |
| 4X | Earn 4X Membership Rewards® points per dollar spent at US supermarkets, on up to $25,000 in purchases per calendar year, then 1X points for the rest of the year. |
| 3X | Earn 3X Membership Rewards® points per dollar spent on flights booked directly with airlines or on AmexTravel.com. |
| 2X | Earn 2X Membership Rewards® points per dollar spent on prepaid hotels and other eligible purchases booked on AmexTravel.com. |
| 1X | Earn 1X Membership Rewards® point per dollar spent on all other eligible purchases. |
Intro offer
Annual Fee
Recommended Credit
Why We Chose It
There’s a lot to love about the Amex Gold. It’s a fan favorite thanks to its fantastic bonus-earning rates at restaurants worldwide and at U.S. supermarkets. If you’re hitting the skies soon, you’ll also earn bonus Membership Rewards points on travel. Paired with up to $120 in Uber Cash annually (for U.S. Uber rides or Uber Eats orders, card must be added to Uber app and you can redeem with any Amex card), up to $120 in annual dining statement credits to be used with eligible partners, an up to $84 Dunkin’ credit each year at U.S. Dunkin Donuts and an up to $100 Resy credit annually, there’s no reason that foodies shouldn’t add the Amex Gold to their wallet. These benefits alone are worth more than $400, which offsets the $325 annual fee on the Amex Gold card. Enrollment is required for select benefits. (Partner offer)Pros
- 4 points per dollar spent on dining at restaurants worldwide and U.S. supermarkets (on the first $50,000 in purchases per calendar year; then 1 point per dollar spent thereafter and $25,000 in purchases per calendar year; then 1 point per dollar spent thereafter, respectively)
- 3 points per dollar spent on flights booked directly with the airline or with amextravel.com
- Packed with credits foodies will enjoy
- Solid welcome bonus
Cons
- Not as useful for those living outside the U.S.
- Some may have trouble using Uber and other dining credits
- You may be eligible for as high as 100,000 Membership Rewards® Points after you spend $6,000 in eligible purchases on your new Card in your first 6 months of Card Membership. Welcome offers vary and you may not be eligible for an offer. Apply to know if you’re approved and find out your exact welcome offer amount – all with no credit score impact. If you’re approved and choose to accept the Card, your score may be impacted.
- Earn 4X Membership Rewards® points per dollar spent on purchases at restaurants worldwide, on up to $50,000 in purchases per calendar year, then 1X points for the rest of the year.
- Earn 4X Membership Rewards® points per dollar spent at US supermarkets, on up to $25,000 in purchases per calendar year, then 1X points for the rest of the year.
- Earn 3X Membership Rewards® points per dollar spent on flights booked directly with airlines or on AmexTravel.com.
- Earn 2X Membership Rewards® points per dollar spent on prepaid hotels and other eligible purchases booked on AmexTravel.com.
- Earn 1X Membership Rewards® point per dollar spent on all other eligible purchases.
- $120 Uber Cash on Gold: Add your Gold Card to your Uber account and get $10 in Uber Cash each month to use on orders and rides in the U.S. when you select an American Express Card for your transaction. That’s up to $120 Uber Cash annually. Plus, after using your Uber Cash, use your Card to earn 4X Membership Rewards® points for Uber Eats purchases made with restaurants or U.S. supermarkets. Point caps and terms apply.
- $84 Dunkin' Credit: With the $84 Dunkin' Credit, you can earn up to $7 in monthly statement credits after you enroll and pay with the American Express® Gold Card at U.S. Dunkin' locations. Enrollment is required to receive this benefit.
- $100 Resy Credit: Get up to $100 in statement credits each calendar year after you pay with the American Express® Gold Card to dine at U.S. Resy restaurants or make other eligible Resy purchases. That's up to $50 in statement credits semi-annually. Enrollment required.
- $120 Dining Credit: Satisfy your cravings, sweet or savory, with the $120 Dining Credit. Earn up to $10 in statement credits monthly when you pay with the American Express® Gold Card at Grubhub, The Cheesecake Factory, Goldbelly, Wine.com, and Five Guys. Enrollment required.
- Explore over 1,000 upscale hotels worldwide with The Hotel Collection and receive a $100 credit towards eligible charges* with every booking of two nights or more through AmexTravel.com. *Eligible charges vary by property.
- No Foreign Transaction Fees.
- Annual Fee is $325.
- Terms Apply.
Rewards Rate
| 4X | Earn 4X Membership Rewards® points per dollar spent on purchases at restaurants worldwide, on up to $50,000 in purchases per calendar year, then 1X points for the rest of the year. |
| 4X | Earn 4X Membership Rewards® points per dollar spent at US supermarkets, on up to $25,000 in purchases per calendar year, then 1X points for the rest of the year. |
| 3X | Earn 3X Membership Rewards® points per dollar spent on flights booked directly with airlines or on AmexTravel.com. |
| 2X | Earn 2X Membership Rewards® points per dollar spent on prepaid hotels and other eligible purchases booked on AmexTravel.com. |
| 1X | Earn 1X Membership Rewards® point per dollar spent on all other eligible purchases. |
Intro Offer
You may be eligible for as high as 100,000 Membership Rewards® Points after spending $6,000 in eligible purchases on your new Card in your first 6 months of Membership. Welcome offers vary and you may not be eligible for an offer.As High As 100,000 points. Find Out Your Offer.Annual Fee
$325Recommended Credit
Credit ranges are a variation of FICO® Score 8, one of many types of credit scores lenders may use when considering your credit card application.Excellent to Good
Why We Chose It
There’s a lot to love about the Amex Gold. It’s a fan favorite thanks to its fantastic bonus-earning rates at restaurants worldwide and at U.S. supermarkets. If you’re hitting the skies soon, you’ll also earn bonus Membership Rewards points on travel. Paired with up to $120 in Uber Cash annually (for U.S. Uber rides or Uber Eats orders, card must be added to Uber app and you can redeem with any Amex card), up to $120 in annual dining statement credits to be used with eligible partners, an up to $84 Dunkin’ credit each year at U.S. Dunkin Donuts and an up to $100 Resy credit annually, there’s no reason that foodies shouldn’t add the Amex Gold to their wallet. These benefits alone are worth more than $400, which offsets the $325 annual fee on the Amex Gold card. Enrollment is required for select benefits. (Partner offer)Pros
- 4 points per dollar spent on dining at restaurants worldwide and U.S. supermarkets (on the first $50,000 in purchases per calendar year; then 1 point per dollar spent thereafter and $25,000 in purchases per calendar year; then 1 point per dollar spent thereafter, respectively)
- 3 points per dollar spent on flights booked directly with the airline or with amextravel.com
- Packed with credits foodies will enjoy
- Solid welcome bonus
Cons
- Not as useful for those living outside the U.S.
- Some may have trouble using Uber and other dining credits
- You may be eligible for as high as 100,000 Membership Rewards® Points after you spend $6,000 in eligible purchases on your new Card in your first 6 months of Card Membership. Welcome offers vary and you may not be eligible for an offer. Apply to know if you’re approved and find out your exact welcome offer amount – all with no credit score impact. If you’re approved and choose to accept the Card, your score may be impacted.
- Earn 4X Membership Rewards® points per dollar spent on purchases at restaurants worldwide, on up to $50,000 in purchases per calendar year, then 1X points for the rest of the year.
- Earn 4X Membership Rewards® points per dollar spent at US supermarkets, on up to $25,000 in purchases per calendar year, then 1X points for the rest of the year.
- Earn 3X Membership Rewards® points per dollar spent on flights booked directly with airlines or on AmexTravel.com.
- Earn 2X Membership Rewards® points per dollar spent on prepaid hotels and other eligible purchases booked on AmexTravel.com.
- Earn 1X Membership Rewards® point per dollar spent on all other eligible purchases.
- $120 Uber Cash on Gold: Add your Gold Card to your Uber account and get $10 in Uber Cash each month to use on orders and rides in the U.S. when you select an American Express Card for your transaction. That’s up to $120 Uber Cash annually. Plus, after using your Uber Cash, use your Card to earn 4X Membership Rewards® points for Uber Eats purchases made with restaurants or U.S. supermarkets. Point caps and terms apply.
- $84 Dunkin' Credit: With the $84 Dunkin' Credit, you can earn up to $7 in monthly statement credits after you enroll and pay with the American Express® Gold Card at U.S. Dunkin' locations. Enrollment is required to receive this benefit.
- $100 Resy Credit: Get up to $100 in statement credits each calendar year after you pay with the American Express® Gold Card to dine at U.S. Resy restaurants or make other eligible Resy purchases. That's up to $50 in statement credits semi-annually. Enrollment required.
- $120 Dining Credit: Satisfy your cravings, sweet or savory, with the $120 Dining Credit. Earn up to $10 in statement credits monthly when you pay with the American Express® Gold Card at Grubhub, The Cheesecake Factory, Goldbelly, Wine.com, and Five Guys. Enrollment required.
- Explore over 1,000 upscale hotels worldwide with The Hotel Collection and receive a $100 credit towards eligible charges* with every booking of two nights or more through AmexTravel.com. *Eligible charges vary by property.
- No Foreign Transaction Fees.
- Annual Fee is $325.
- Terms Apply.