Prepare to stand in line: Disney World pauses virtual queues — for now
Editor's Note
When Disney World opened the ground-breaking Star Wars: Rise of the Resistance attraction in late 2019, it also introduced virtual queueing. This protected the park — and its guests — from situations like the snaking 11-hour line that Universal Orlando's Hagrid’s Magical Creatures Motorbike Adventure ride had experienced at its launch a few months earlier.
Using a virtual queuing system for intensely popular rides prevented that bottleneck and allowed guests to experience other rides, attend shows, shop and eat instead of wasting hours every day in one physical queue. However, there were also some downsides to the virtual system.
But love it or hate it, as shared on the official Disney Parks Blog, Disney World is pausing the use of virtual queues -- for now. Here's what you need to know before your next trip to the parks.
Disney pausing virtual queues
While there were occasional operational tweaks, Disney's Hollywood Studios utilized a virtual queue for Star Wars: Rise of the Resistance from the time the attraction opened in late 2019 until just before the fall 2021 opening of Remy's Ratatouille Adventure at Epcot.
When the Ratatouille attraction officially opened on Oct. 1, 2021, it did so using a virtual queue.
However, effective Jan. 10, 2022, the Ratatouille ride will cease utilizing a virtual queue and move to utilizing a standby queue (aka an old-fashioned line).
Related: TPG’s ultimate guide to Walt Disney World Resort
This means that as of next week there will be no Disney World attraction using the virtual queuing system, and all rides will be experienced either via waiting it out in a physical line or by purchasing faster access via Genie+ and Lightning Lanes.
The upside of pausing virtual queues
The good news? You should be able to have a good day at a theme park by just buying a ticket and showing up.
If you want to spend a chunk of your day waiting for the ride that interests you the most, it makes sense to have that option. By pausing the virtual queue, Disney effectively simplifies the theme park experience in that respect.
It was easy for someone to not be aware they had to wake up and request a boarding pass exactly at 7:00 a.m. or miss out on experiencing a new ride. For most of the time since the virtual queues were in use, there was no option to simply get in line and wait even if you were willing and able. If you didn't get the boarding pass, you simply couldn't ride. This changed a little when the paid Lightning Lanes were introduced for these attractions in fall 2021 since you could also buy your way in until those options sold out.
But even those who did know how the virtual queue system worked didn't always get a boarding pass — luck (and connectivity) played a significant role, and you could easily be a fraction of a second too late.
Related: Use points to purchase Disney tickets
The downside of pausing virtual queues
The obvious downside of losing the virtual queue options is that to ride these attractions you may need to spend more of your day waiting in line.
And the reality is that may be a little worse than it sounds because the true wait of the standby queue is impacted by the ability for guests to buy their way into a shorter line with Lightning Lane.
Rise of the Resistance and Remy's Ratatouille Adventure, which were both using the virtual queue option, are now offered via individually purchased Lightning Lanes that range in price from about $9 to $15 per ride, per person. The guests paying those prices for the shorter line generally have priority over those who simply show up to wait in the standard queue, which increases the length of the standby wait.
While we don't yet know what the standby line demand will be for Remy when it comes off virtual queue on Jan. 10, the posted wait times for Star Wars: Rise of the Resistance are commonly two to three hours long.
Bottom line
While this is a change worth noting, it is almost certainly not the last of virtual queues for Disney World.
When the new Guardians of the Galaxy: Cosmic Rewind ride opens at Epcot this summer, it will very likely do so with a virtual queue.
But it's clear that, at least for the foreseeable future, Disney is using virtual queues to manage demand for brand-new rides, not as a true alternative to waiting it out in line. If you want a way to experience a ride without getting in the normal line, you're going to need to budget for the recently introduced Genie+ and/or Lightning Lanes.
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There’s a lot to love about the Amex Gold. It’s a fan favorite thanks to its fantastic bonus-earning rates at restaurants worldwide and at U.S. supermarkets. If you’re hitting the skies soon, you’ll also earn bonus Membership Rewards points on travel. Paired with up to $120 in Uber Cash annually (for U.S. Uber rides or Uber Eats orders, card must be added to Uber app and you can redeem with any Amex card), up to $120 in annual dining statement credits to be used with eligible partners, an up to $84 Dunkin’ credit each year at U.S. Dunkin Donuts and an up to $100 Resy credit annually, there’s no reason that foodies shouldn’t add the Amex Gold to their wallet. These benefits alone are worth more than $400, which offsets the $325 annual fee on the Amex Gold card. Enrollment is required for select benefits. (Partner offer)Pros
- 4 points per dollar spent on dining at restaurants worldwide and U.S. supermarkets (on the first $50,000 in purchases per calendar year; then 1 point per dollar spent thereafter and $25,000 in purchases per calendar year; then 1 point per dollar spent thereafter, respectively)
- 3 points per dollar spent on flights booked directly with the airline or with amextravel.com
- Packed with credits foodies will enjoy
- Solid welcome bonus
Cons
- Not as useful for those living outside the U.S.
- Some may have trouble using Uber and other dining credits
- You may be eligible for as high as 100,000 Membership Rewards® Points after you spend $6,000 in eligible purchases on your new Card in your first 6 months of Card Membership. Welcome offers vary and you may not be eligible for an offer. Apply to know if you’re approved and find out your exact welcome offer amount – all with no credit score impact. If you’re approved and choose to accept the Card, your score may be impacted.
- Earn 4X Membership Rewards® points per dollar spent on purchases at restaurants worldwide, on up to $50,000 in purchases per calendar year, then 1X points for the rest of the year.
- Earn 4X Membership Rewards® points per dollar spent at US supermarkets, on up to $25,000 in purchases per calendar year, then 1X points for the rest of the year.
- Earn 3X Membership Rewards® points per dollar spent on flights booked directly with airlines or on AmexTravel.com.
- Earn 2X Membership Rewards® points per dollar spent on prepaid hotels and other eligible purchases booked on AmexTravel.com.
- Earn 1X Membership Rewards® point per dollar spent on all other eligible purchases.
- $120 Uber Cash on Gold: Add your Gold Card to your Uber account and get $10 in Uber Cash each month to use on orders and rides in the U.S. when you select an American Express Card for your transaction. That’s up to $120 Uber Cash annually. Plus, after using your Uber Cash, use your Card to earn 4X Membership Rewards® points for Uber Eats purchases made with restaurants or U.S. supermarkets. Point caps and terms apply.
- $84 Dunkin' Credit: With the $84 Dunkin' Credit, you can earn up to $7 in monthly statement credits after you enroll and pay with the American Express® Gold Card at U.S. Dunkin' locations. Enrollment is required to receive this benefit.
- $100 Resy Credit: Get up to $100 in statement credits each calendar year after you pay with the American Express® Gold Card to dine at U.S. Resy restaurants or make other eligible Resy purchases. That's up to $50 in statement credits semi-annually. Enrollment required.
- $120 Dining Credit: Satisfy your cravings, sweet or savory, with the $120 Dining Credit. Earn up to $10 in statement credits monthly when you pay with the American Express® Gold Card at Grubhub, The Cheesecake Factory, Goldbelly, Wine.com, and Five Guys. Enrollment required.
- Explore over 1,000 upscale hotels worldwide with The Hotel Collection and receive a $100 credit towards eligible charges* with every booking of two nights or more through AmexTravel.com. *Eligible charges vary by property.
- No Foreign Transaction Fees.
- Annual Fee is $325.
- Terms Apply.