Skip to content

Delta's interested in one thing this holiday season: Keeping passengers healthy

Nov. 11, 2020
7 min read
Delta masks
The cards we feature here are from partners who compensate us when you are approved through our site, and this may impact how or where these products appear. We don’t cover all available credit cards, but our analysis, reviews, and opinions are entirely from our editorial team. Terms apply to the offers listed on this page. Please view our advertising policy and product review methodology for more information.

This post is sponsored, in partnership with Delta Air Lines.


Americans are starting to travel again with trips by air picking up over the summer and fall. On Oct. 18, the TSA screened more than 1 million passengers (compared with 2,606,266 on the same date in 2019) at its airport checkpoints. But, that milestone hasn't been hit again since. However, passenger numbers will likely swell during the Thanksgiving and December holidays. So, how can travelers ensure their health and safety?

Air travel is undoubtedly different now than it was before the pandemic: Face masks and social distancing signs are the norm, the boarding process has been altered, some planes still have blocked middle seats, aircraft are cleaner, inflight service has been curtailed or changed, change fees have been abolished by some airlines and some major airports, such as those in the New York City area, have rapid COVID tests on-site.

For more TPG news delivered each morning to your inbox, sign up for our daily newsletter.

While many things have changed, one thing has remained constant for Delta Air Lines: the importance of health and safety for its passengers and staff. The airline has introduced some of the strictest health and safety measures, consistently going above and beyond CDC recommendations. And while some airlines have abandoned certain measures by now, Delta has stuck with its coronavirus policies and pledges to continue many of them through the busy holiday travel season, at least through early January 2021.

Here are some of the ways Delta is keeping passengers safe and healthy this holiday season and beyond.

No-stress reservations

One positive change to come out of the upheaval -- not that we think any part of this pandemic is good -- is the more flexible reservations policy that’s allowing people to book their flights without hesitation. Delta has waived change fees for all travel on all tickets purchased from March 2020 through the end of the year. Best of all, Delta has permanently eliminated change fees for all U.S. domestic travel (excluding Basic Economy fares). So, book that holiday flight with confidence, knowing you can always change your plans if necessary and not be penalized.

What’s Delta doing at the airport?

Protective plexiglass barriers have been installed at airports. (Photo courtesy of Delta)

While it’s natural to focus on the actual flight experience, there are safety precautions to consider when you spend time at the airport before and after your flight. Thankfully, Delta is on top of it, with carefully thought-out safety measures throughout the pre- and post-boarding experience.

Delta is encouraging touchless check-in via the Fly Delta app, self-service kiosks at the airport and plexiglass barriers at counters. And not to worry -- those kiosks, barriers and counters are wiped down and sanitized throughout the day. Lobbies, jet bridges, gatehouses and lounges are also being sanitized with electrostatic spray throughout the day.

Daily Newsletter
Reward your inbox with the TPG Daily newsletter
Join over 700,000 readers for breaking news, in-depth guides and exclusive deals from TPG’s experts

There are social distancing markers everywhere: at check-in, inside Delta Sky Clubs, at the gate and on jet bridges to remind passengers to give each other enough space. Multiple hand-sanitizing stations are also found in these locations.

(Photo by Chris Dong/The Points Guy)

In partnership with the TSA, Delta also rolled out antimicrobial bins at automated screening lanes that prevent the growth of a broad spectrum of bacteria. You'll see these new bins in high-traffic airports, including Atlanta (ATL), Minneapolis/St. Paul (MSP), Los Angeles (LAX), New York-LaGuardia (LGA) and New York-JFK.

The airline also replaced its current air-filtering systems on jet bridges and parked aircraft with LEED Platinum MERV14 filters that, according to internal Delta testing, will result in a more than 40% reduction in airborne particles.

Forgot your mask? Delta has customer care kits at all Delta ticket counters and gates that include a hand-sanitizing wipe and mask. And you’ll definitely need a mask because all Delta customers and customer-facing employees are required to wear one in the airport and on the plane.

In the Delta Sky Club

Salt Lake City Delta Sky Club (Photo by Zach Griff/The Points Guy)

Delta Sky Clubs are still some of the best places in the airport to relax before your flight, even though things have changed there, too. There are seats blocked off to enforce social distancing and there is frequent sanitization.

Food is pre-plated and individually wrapped. There are more prepackaged options like yogurt, energy bars, and hummus and pita chips. Beverages (alcoholic and nonalcoholic) are all still available.

Food options at the Sky Club LAX (Photo by Chris Dong/The Points Guy)

Tip: Pack your own food and snacks (especially if you've got picky eaters in your group) because choices are limited and note that shower service is still temporarily discontinued.

Related: I visited the Delta Sky Club during the pandemic — here are 7 things that have changed

On the aircraft

A Delta flight attendant passes out sanitizing wipes as passengers board the aircraft. (Photo courtesy of Delta)

So much has changed about air travel that even the boarding process has been transformed during the pandemic. Delta has shifted away from priority boarding and is instead boarding all flights from back to front in order to reduce occurrences of contact between passengers passing one another.

Delta is also one of the few airlines that has pledged to keep middle seats empty and lower capacity through at least Jan. 6, 2021, to allow for social distancing. They are also adding more flights to in-demand destinations to allow for lower-capacity planes.

Delta is taking sanitization and air quality extremely seriously. Every Delta flight is sanitized with electrostatic sprayers and thoroughly wiped down by cleaning crews following an extensive checklist. Delta will also become the first U.S. carrier to install hand-sanitizer stations near the boarding door and bathrooms on every aircraft.

(Photo by Nicky Kelvin/The Points Guy)

The air on all Delta aircraft is being recirculated 10 to 30 times per hour with fresh, outside air coming in through industrial-grade HEPA filters, which extract more than 99.99% of particles, including viruses. These high-grade filters are changed twice as often as recommended. The carrier is also installing Vyv antimicrobial LED lighting above lavatory sinks and counters on select aircraft to reduce bacterial growth.

Similar to the food available at Delta Sky Clubs, the inflight food and beverage service has changed dramatically. In order to reduce touchpoints and lower contamination risks, the airline is giving out prepackaged snack bags.

And again: Masks are required for all passengers and crew during all Delta flights, except when eating or drinking.

Bottom line

The decision to travel right now is highly personal, with myriad concerns and needs guiding each customer differently. But Delta, which has launched a new Global Cleanliness Division to ensure the health and safety of its customers and staff, is doing what it can to make the decision easier and safer.

TPG featured card

Best for dining at restaurants
TPG Editor‘s Rating
4 / 5
Go to review
Apply for American Express® Gold Card
at American Express's secure site

Rewards

1 - 4X points

Intro offer

As High As 100,000 points. Find Out Your Offer.

Annual Fee

$325

Recommended Credit

Excellent to Good

Why We Chose It

There’s a lot to love about the Amex Gold. It’s a fan favorite thanks to its fantastic bonus-earning rates at restaurants worldwide and at U.S. supermarkets. If you’re hitting the skies soon, you’ll also earn bonus Membership Rewards points on travel. Paired with up to $120 in Uber Cash annually (for U.S. Uber rides or Uber Eats orders, card must be added to Uber app and you can redeem with any Amex card), up to $120 in annual dining statement credits to be used with eligible partners, an up to $84 Dunkin’ credit each year at U.S. Dunkin Donuts and an up to $100 Resy credit annually, there’s no reason that foodies shouldn’t add the Amex Gold to their wallet. These benefits alone are worth more than $400, which offsets the $325 annual fee on the Amex Gold card. Enrollment is required for select benefits. (Partner offer)

Pros

  • 4 points per dollar spent on dining at restaurants worldwide and U.S. supermarkets (on the first $50,000 in purchases per calendar year; then 1 point per dollar spent thereafter and $25,000 in purchases per calendar year; then 1 point per dollar spent thereafter, respectively)
  • 3 points per dollar spent on flights booked directly with the airline or with amextravel.com
  • Packed with credits foodies will enjoy
  • Solid welcome bonus

Cons

  • Not as useful for those living outside the U.S.
  • Some may have trouble using Uber and other dining credits
  • You may be eligible for as high as 100,000 Membership Rewards® Points after you spend $6,000 in eligible purchases on your new Card in your first 6 months of Card Membership. Welcome offers vary and you may not be eligible for an offer. Apply to know if you’re approved and find out your exact welcome offer amount – all with no credit score impact. If you’re approved and choose to accept the Card, your score may be impacted.
  • Earn 4X Membership Rewards® points per dollar spent on purchases at restaurants worldwide, on up to $50,000 in purchases per calendar year, then 1X points for the rest of the year.
  • Earn 4X Membership Rewards® points per dollar spent at US supermarkets, on up to $25,000 in purchases per calendar year, then 1X points for the rest of the year.
  • Earn 3X Membership Rewards® points per dollar spent on flights booked directly with airlines or on AmexTravel.com.
  • Earn 2X Membership Rewards® points per dollar spent on prepaid hotels and other eligible purchases booked on AmexTravel.com.
  • Earn 1X Membership Rewards® point per dollar spent on all other eligible purchases.
  • $120 Uber Cash on Gold: Add your Gold Card to your Uber account and get $10 in Uber Cash each month to use on orders and rides in the U.S. when you select an American Express Card for your transaction. That’s up to $120 Uber Cash annually. Plus, after using your Uber Cash, use your Card to earn 4X Membership Rewards® points for Uber Eats purchases made with restaurants or U.S. supermarkets. Point caps and terms apply.
  • $84 Dunkin' Credit: With the $84 Dunkin' Credit, you can earn up to $7 in monthly statement credits after you enroll and pay with the American Express® Gold Card at U.S. Dunkin' locations. Enrollment is required to receive this benefit.
  • $100 Resy Credit: Get up to $100 in statement credits each calendar year after you pay with the American Express® Gold Card to dine at U.S. Resy restaurants or make other eligible Resy purchases. That's up to $50 in statement credits semi-annually. Enrollment required.
  • $120 Dining Credit: Satisfy your cravings, sweet or savory, with the $120 Dining Credit. Earn up to $10 in statement credits monthly when you pay with the American Express® Gold Card at Grubhub, The Cheesecake Factory, Goldbelly, Wine.com, and Five Guys. Enrollment required.
  • Explore over 1,000 upscale hotels worldwide with The Hotel Collection and receive a $100 credit towards eligible charges* with every booking of two nights or more through AmexTravel.com. *Eligible charges vary by property.
  • No Foreign Transaction Fees.
  • Annual Fee is $325.
  • Terms Apply.
Apply for American Express® Gold Card
at American Express's secure site
Terms & restrictions apply. See rates & fees
Best for dining at restaurants
TPG Editor‘s Rating
4 / 5
Go to review

Rewards Rate

4XEarn 4X Membership Rewards® points per dollar spent on purchases at restaurants worldwide, on up to $50,000 in purchases per calendar year, then 1X points for the rest of the year.
4XEarn 4X Membership Rewards® points per dollar spent at US supermarkets, on up to $25,000 in purchases per calendar year, then 1X points for the rest of the year.
3XEarn 3X Membership Rewards® points per dollar spent on flights booked directly with airlines or on AmexTravel.com.
2XEarn 2X Membership Rewards® points per dollar spent on prepaid hotels and other eligible purchases booked on AmexTravel.com.
1XEarn 1X Membership Rewards® point per dollar spent on all other eligible purchases.
  • Intro Offer

    As High As 100,000 points. Find Out Your Offer.
  • Annual Fee

    $325
  • Recommended Credit

    Excellent to Good

Why We Chose It

There’s a lot to love about the Amex Gold. It’s a fan favorite thanks to its fantastic bonus-earning rates at restaurants worldwide and at U.S. supermarkets. If you’re hitting the skies soon, you’ll also earn bonus Membership Rewards points on travel. Paired with up to $120 in Uber Cash annually (for U.S. Uber rides or Uber Eats orders, card must be added to Uber app and you can redeem with any Amex card), up to $120 in annual dining statement credits to be used with eligible partners, an up to $84 Dunkin’ credit each year at U.S. Dunkin Donuts and an up to $100 Resy credit annually, there’s no reason that foodies shouldn’t add the Amex Gold to their wallet. These benefits alone are worth more than $400, which offsets the $325 annual fee on the Amex Gold card. Enrollment is required for select benefits. (Partner offer)

Pros

  • 4 points per dollar spent on dining at restaurants worldwide and U.S. supermarkets (on the first $50,000 in purchases per calendar year; then 1 point per dollar spent thereafter and $25,000 in purchases per calendar year; then 1 point per dollar spent thereafter, respectively)
  • 3 points per dollar spent on flights booked directly with the airline or with amextravel.com
  • Packed with credits foodies will enjoy
  • Solid welcome bonus

Cons

  • Not as useful for those living outside the U.S.
  • Some may have trouble using Uber and other dining credits
  • You may be eligible for as high as 100,000 Membership Rewards® Points after you spend $6,000 in eligible purchases on your new Card in your first 6 months of Card Membership. Welcome offers vary and you may not be eligible for an offer. Apply to know if you’re approved and find out your exact welcome offer amount – all with no credit score impact. If you’re approved and choose to accept the Card, your score may be impacted.
  • Earn 4X Membership Rewards® points per dollar spent on purchases at restaurants worldwide, on up to $50,000 in purchases per calendar year, then 1X points for the rest of the year.
  • Earn 4X Membership Rewards® points per dollar spent at US supermarkets, on up to $25,000 in purchases per calendar year, then 1X points for the rest of the year.
  • Earn 3X Membership Rewards® points per dollar spent on flights booked directly with airlines or on AmexTravel.com.
  • Earn 2X Membership Rewards® points per dollar spent on prepaid hotels and other eligible purchases booked on AmexTravel.com.
  • Earn 1X Membership Rewards® point per dollar spent on all other eligible purchases.
  • $120 Uber Cash on Gold: Add your Gold Card to your Uber account and get $10 in Uber Cash each month to use on orders and rides in the U.S. when you select an American Express Card for your transaction. That’s up to $120 Uber Cash annually. Plus, after using your Uber Cash, use your Card to earn 4X Membership Rewards® points for Uber Eats purchases made with restaurants or U.S. supermarkets. Point caps and terms apply.
  • $84 Dunkin' Credit: With the $84 Dunkin' Credit, you can earn up to $7 in monthly statement credits after you enroll and pay with the American Express® Gold Card at U.S. Dunkin' locations. Enrollment is required to receive this benefit.
  • $100 Resy Credit: Get up to $100 in statement credits each calendar year after you pay with the American Express® Gold Card to dine at U.S. Resy restaurants or make other eligible Resy purchases. That's up to $50 in statement credits semi-annually. Enrollment required.
  • $120 Dining Credit: Satisfy your cravings, sweet or savory, with the $120 Dining Credit. Earn up to $10 in statement credits monthly when you pay with the American Express® Gold Card at Grubhub, The Cheesecake Factory, Goldbelly, Wine.com, and Five Guys. Enrollment required.
  • Explore over 1,000 upscale hotels worldwide with The Hotel Collection and receive a $100 credit towards eligible charges* with every booking of two nights or more through AmexTravel.com. *Eligible charges vary by property.
  • No Foreign Transaction Fees.
  • Annual Fee is $325.
  • Terms Apply.