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Delta Air Lines giving customers 10,000 SkyMiles for cancellations during Thanksgiving

Dec. 07, 2020
3 min read
Delta Air Lines giving customers 10,000 SkyMiles for cancellations during Thanksgiving
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Delta Air Lines canceled hundreds of flights during the busy week of Thanksgiving, and now it's trying to make up for the unusual snafu with bonus miles (and even some flights credits) for many of the affected passengers.

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Delta automatically deposited bonus SkyMiles in the accounts of those who had flights cancelled in what the airline called a "Holiday Cancellation Goodwill Gesture."

(Screenshot courtesy Delta Air Lines)

Delta ended up cancelling more than 500 flights the week of Thanksgiving, which turned out to hold some of the busiest travel days of the year since March, when the coronavirus pandemic sent traffic plunging.

Related: Delta cancels hundreds of flights during Thanksgiving

Delta spokesman Anthony Black told TPG during Thanksgiving week that a number of factors “pressured our ability to timely staff several dozen scheduled flights. We apologize for any inconvenience this may have caused our customers.”

Related: Delta blocking seats through the holidays

According to pilots, schedulers and airline analysts, factors contributing to the cancellations included a dramatic surge in coronavirus cases, a lack of pilots available and trained on some airline types, shortage of crews, and the late addition of extra flights to meet better-than-expected demand.

I was among those impacted by the Thanksgiving cancellations. Even though I was rescheduled on a flight that arrived at the same time, I had the 10,000 SkyMiles deposited in my account just over a week later. I have Platinum status on Delta for the record.

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Readers in the TPG Lounge had similar experiences. Mel told me that he got 10,000 bonus miles and then when he reached out to customer service, he got another bonus. Another reader — Ricky — told me he got 10,000 miles and his daughter got a $100 flight credit after their Thanksgiving day flight was cancelled.

Other readers pointed out that Delta has been just as generous in the past. After a 2017 thunderstorm in Atlanta led to a series of cancellations at the Delta hub, reader Jake said, "Delta gave me 20,000 miles then as a goodwill gesture."

Keri said, "I did have a flight cancelled on the Saturday after Thanksgiving and did get the 10,000 Holiday Cancellation Goodwill Gesture. Gesture appreciated, good job, Delta."

Charles told TPG, "My Thanksgiving day was cancelled and I was able to rebook to a really early flight. All 6 of us got 10k miles. I thought it was a great gesture because our round trip tickets CMH-ATL-MIA / MIA-ATL-CMH were only 10k each."

Not everyone was as lucky, though most readers caught up in the mess were given miles even if they weren't Diamond or Platinum status on Delta Air Lines.

Some readers said they didn't receive anything, but that was the exception. Ty got 8,000 SkyMiles for a cancellation back on Halloween.

Sarah said, "I had a flight cancelled the Monday before Thanksgiving. No points deposit but they did give me a cash refund even though it was booked with a voucher."

Delta last week also reiterated its commitment to blocking middle seats as a safety measure during the coronavirus outbreak. (It’s one of only a few airlines that are still doing this). Black said the seat-blocking policies remained in effect despite the “operational adjustment period.”

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TPG featured card

Best card for premium perks while traveling
TPG Editor‘s Rating
Card Rating is based on the opinion of TPG‘s editors and is not influenced by the card issuer.
4 / 5
Go to review

Rewards

2 - 10X points
10XEarn unlimited 10X miles on hotels and rental cars booked through Capital One Travel
5X5X miles on flights booked through Capital One Travel.
2X2 Miles per dollar on every purchase, every day

Intro offer

75,000 bonus miles
Earn 75,000 bonus miles when you spend $4,000 on purchases in the first 3 months from account opening, equal to $750 in travel

Annual Fee

$395

Recommended Credit

740-850
Excellent
Credit ranges are a variation of FICO© Score 8, one of many types of credit scores lenders may use when considering your credit card application.

Why We Chose It

The Capital One Venture X card is one of the best all-round travel credit cards ever launched. Not only is it offering a tremendous welcome bonus, but cardholders can earn tons of miles on everyday spending and receive a 10,000-mile anniversary bonus to boot. Its annual fee is $395, but cardholders can count on up to $300 in statement credits toward travel booked through Capital One Travel each year and other valuable benefits like access to Priority Pass lounges and Capital One’s own growing family of airport lounges.

Pros

  • Excellent welcome offer worth 75,000 miles after you spend $4,000 on purchases in the first three months.
  • Up to $300 in annual travel statement credits toward bookings make through Capital One Travel.
  • 10,000 bonus miles (worth $100 toward travel) each account anniversary.

Cons

  • The $395 annual fee might be expensive for some, but this card’s benefits provide much more value than that.
  • If you don’t travel frequently, this might not be the best card for you.
  • Earn 75,000 bonus miles when you spend $4,000 on purchases in the first 3 months from account opening, equal to $750 in travel
  • Receive up to $300 back annually as statement credits for bookings through Capital One Travel, where you'll get Capital One's best prices on thousands of options
  • Get 10,000 bonus miles (equal to $100 towards travel) every year, starting on your first anniversary
  • Earn unlimited 10X miles on hotels and rental cars booked through Capital One Travel and 5X miles on flights booked through Capital One Travel
  • Earn unlimited 2X miles on all other purchases
  • Unlimited complimentary access for you and two guests to 1,300+ lounges, including Capital One Lounges and the Partner Lounge Network
  • Receive up to a $100 credit for Global Entry or TSA PreCheck®
  • Use your Venture X miles to easily cover travel expenses, including flights, hotels, rental cars and more—you can even transfer your miles to your choice of 15+ travel loyalty programs
  • Named editors' choice for "Best New Credit Card of 2021" by The Points Guy
  • Earn 10 miles per dollar when you book on Turo, the world's largest car sharing marketplace, through May 16, 2023
Best card for premium perks while traveling
TPG Editor‘s Rating
Card Rating is based on the opinion of TPG‘s editors and is not influenced by the card issuer.
4 / 5
Go to review

Rewards Rate

10XEarn unlimited 10X miles on hotels and rental cars booked through Capital One Travel
5X5X miles on flights booked through Capital One Travel.
2X2 Miles per dollar on every purchase, every day
  • Intro Offer
    Earn 75,000 bonus miles when you spend $4,000 on purchases in the first 3 months from account opening, equal to $750 in travel

    75,000 bonus miles
  • Annual Fee

    $395
  • Recommended Credit
    Credit ranges are a variation of FICO© Score 8, one of many types of credit scores lenders may use when considering your credit card application.

    740-850
    Excellent

Why We Chose It

The Capital One Venture X card is one of the best all-round travel credit cards ever launched. Not only is it offering a tremendous welcome bonus, but cardholders can earn tons of miles on everyday spending and receive a 10,000-mile anniversary bonus to boot. Its annual fee is $395, but cardholders can count on up to $300 in statement credits toward travel booked through Capital One Travel each year and other valuable benefits like access to Priority Pass lounges and Capital One’s own growing family of airport lounges.

Pros

  • Excellent welcome offer worth 75,000 miles after you spend $4,000 on purchases in the first three months.
  • Up to $300 in annual travel statement credits toward bookings make through Capital One Travel.
  • 10,000 bonus miles (worth $100 toward travel) each account anniversary.

Cons

  • The $395 annual fee might be expensive for some, but this card’s benefits provide much more value than that.
  • If you don’t travel frequently, this might not be the best card for you.
  • Earn 75,000 bonus miles when you spend $4,000 on purchases in the first 3 months from account opening, equal to $750 in travel
  • Receive up to $300 back annually as statement credits for bookings through Capital One Travel, where you'll get Capital One's best prices on thousands of options
  • Get 10,000 bonus miles (equal to $100 towards travel) every year, starting on your first anniversary
  • Earn unlimited 10X miles on hotels and rental cars booked through Capital One Travel and 5X miles on flights booked through Capital One Travel
  • Earn unlimited 2X miles on all other purchases
  • Unlimited complimentary access for you and two guests to 1,300+ lounges, including Capital One Lounges and the Partner Lounge Network
  • Receive up to a $100 credit for Global Entry or TSA PreCheck®
  • Use your Venture X miles to easily cover travel expenses, including flights, hotels, rental cars and more—you can even transfer your miles to your choice of 15+ travel loyalty programs
  • Named editors' choice for "Best New Credit Card of 2021" by The Points Guy
  • Earn 10 miles per dollar when you book on Turo, the world's largest car sharing marketplace, through May 16, 2023