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There's lots to learn from Delta's postponed A220-300 inaugural

Nov. 23, 2020
5 min read
Delta A220-300 Zach Griff - 32
There's lots to learn from Delta's postponed A220-300 inaugural
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There's something special about inaugural flights.

Whether it's a new route or the first time a plane enters commercial service, aviation enthusiasts everywhere mark their calendars. Inevitably, some try to score a seat on the maiden service.

With elaborate gate celebrations, water cannon salutes and special onboard amenities, it's no surprise that these flights receive much fanfare (pre-pandemic, at least). I've personally experienced my fair share of inaugurals (with more coming soon), so I understand the hype.

But, as I learned firsthand on Monday, just because a flight schedule appears set, don't necessarily expect it to stick.

Let's backtrack to late September when Delta tentatively set Nov. 10 as the launch date for its larger Airbus A220-300. This fan-favorite plane was sure to be a hit with flyers (and TPG readers), so I booked a ticket.

At the time, TPG warned that "these schedules are subject to change, often due to a myriad of factors outside of the airline's control." Turns out, that was a harbinger of things to come.

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Over the course of the next month, the Atlanta-based carrier delayed the launch to Nov. 12 and then a second time to Nov. 16. These schedule changes happen all the time across airlines, especially nowadays with the variability in demand due to the pandemic.

No sweat, I thought. I simply rebooked for the new date — Delta Flight 223 on Nov. 16 from Salt Lake City (SLC) to Houston (IAH). (223 also happens to be the aircraft code for the Airbus A220-300.)

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Well, fast forward to Monday and things were looking good. The plane was supposed to be ferried in from Atlanta the same morning, before its first commercial flight.

I arrived in SLC with plenty of time to spare before the 1:55 p.m. departure for Houston. As the departure time grew nearer, the aviation enthusiasts in the gate area (Gate A23 to celebrate the A220-300) looked frazzled. Turns out, the ferry flight from Atlanta was experiencing a rolling mechanical delay.

Gate A23 at SLC (Photo by Zach Griff/The Points Guy)

But 1:55 p.m. came, and then passed. There was no A220-300 in sight (or the air). It was still stuck in Atlanta finishing up some final entry-to-service modifications.

Delta Flight 223 pushed back from the gate — without me or any of the other aviation enthusiasts on board. In its place, DL subbed in a -100 variant of the plane, something most flyers wouldn't have even noticed. In fact, they arrived in Houston on time, probably without batting an eye at the change of equipment.

In the end, Delta ran the inaugural on Tuesday, 24 hours after it was scheduled to go. The ferry ended up landing late Monday afternoon, and thankfully I was able to get onboard for a first look at the jet. (Spoiler alert: you’ll love it.)

But those of us booked on the inaugural learned some timeless lessons that day.

While first flights are always exciting, recognize that the schedule can change, even at the last minute. In fact, for new aircraft, there's even a higher probability of a plane swap. After all, pilots, crew and mechanics need to learn new systems and perform fleet induction-related installations on the plane before sending it to the skies.

This is a standard procedure for all aircraft types across all airlines — not at all limited to my Delta experience.

Ribbon cutting for the CRJ550 in October 2019 (Photo by Zach Griff/The Points Guy)

In fact, last October, United inaugurated the 50-seater CRJ550 regional jet on a round-trip flight from Chicago (ORD) to Harrisburg (MDT). Even though the plane was waiting at the gate in O'Hare, there were still some final modifications needed to get the plane into service.

Related: First look at United's CRJ550

That led to a delay, including on return – which caused some passengers on that leg to miss their connections upon arrival.

Monday's experience reinforced the following lesson. Until the wheels retract upon takeoff, there's always a chance of something changing, whether it's a delay, cancellation or equipment swap. While that's always true in air travel, it's especially important to consider when booking the inaugural.

With regards to fleet induction, no single airline is better or worse than another. There are checklists to complete and steps that need to be done before a plane enters service for the first time.

So, unless the inaugural is highly hyped, don't necessarily expect it to stick. After all, Monday's Flight 223 operated on time, just with a different plane than expected.

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Apply for American Express® Gold Card
at American Express's secure site
Terms & restrictions apply. See rates & fees
Best for dining at restaurants
TPG Editor‘s Rating
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4XEarn 4X Membership Rewards® points per dollar spent on purchases at restaurants worldwide, on up to $50,000 in purchases per calendar year, then 1X points for the rest of the year.
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  • Intro Offer

    As High As 100,000 points. Find Out Your Offer.
  • Annual Fee

    $325
  • Recommended Credit

    Excellent to Good

Why We Chose It

There’s a lot to love about the Amex Gold. It’s a fan favorite thanks to its fantastic bonus-earning rates at restaurants worldwide and at U.S. supermarkets. If you’re hitting the skies soon, you’ll also earn bonus Membership Rewards points on travel. Paired with up to $120 in Uber Cash annually (for U.S. Uber rides or Uber Eats orders, card must be added to Uber app and you can redeem with any Amex card), up to $120 in annual dining statement credits to be used with eligible partners, an up to $84 Dunkin’ credit each year at U.S. Dunkin Donuts and an up to $100 Resy credit annually, there’s no reason that foodies shouldn’t add the Amex Gold to their wallet. These benefits alone are worth more than $400, which offsets the $325 annual fee on the Amex Gold card. Enrollment is required for select benefits. (Partner offer)

Pros

  • 4 points per dollar spent on dining at restaurants worldwide and U.S. supermarkets (on the first $50,000 in purchases per calendar year; then 1 point per dollar spent thereafter and $25,000 in purchases per calendar year; then 1 point per dollar spent thereafter, respectively)
  • 3 points per dollar spent on flights booked directly with the airline or with amextravel.com
  • Packed with credits foodies will enjoy
  • Solid welcome bonus

Cons

  • Not as useful for those living outside the U.S.
  • Some may have trouble using Uber and other dining credits
  • You may be eligible for as high as 100,000 Membership Rewards® Points after you spend $6,000 in eligible purchases on your new Card in your first 6 months of Card Membership. Welcome offers vary and you may not be eligible for an offer. Apply to know if you’re approved and find out your exact welcome offer amount – all with no credit score impact. If you’re approved and choose to accept the Card, your score may be impacted.
  • Earn 4X Membership Rewards® points per dollar spent on purchases at restaurants worldwide, on up to $50,000 in purchases per calendar year, then 1X points for the rest of the year.
  • Earn 4X Membership Rewards® points per dollar spent at US supermarkets, on up to $25,000 in purchases per calendar year, then 1X points for the rest of the year.
  • Earn 3X Membership Rewards® points per dollar spent on flights booked directly with airlines or on AmexTravel.com.
  • Earn 2X Membership Rewards® points per dollar spent on prepaid hotels and other eligible purchases booked on AmexTravel.com.
  • Earn 1X Membership Rewards® point per dollar spent on all other eligible purchases.
  • $120 Uber Cash on Gold: Add your Gold Card to your Uber account and get $10 in Uber Cash each month to use on orders and rides in the U.S. when you select an American Express Card for your transaction. That’s up to $120 Uber Cash annually. Plus, after using your Uber Cash, use your Card to earn 4X Membership Rewards® points for Uber Eats purchases made with restaurants or U.S. supermarkets. Point caps and terms apply.
  • $84 Dunkin' Credit: With the $84 Dunkin' Credit, you can earn up to $7 in monthly statement credits after you enroll and pay with the American Express® Gold Card at U.S. Dunkin' locations. Enrollment is required to receive this benefit.
  • $100 Resy Credit: Get up to $100 in statement credits each calendar year after you pay with the American Express® Gold Card to dine at U.S. Resy restaurants or make other eligible Resy purchases. That's up to $50 in statement credits semi-annually. Enrollment required.
  • $120 Dining Credit: Satisfy your cravings, sweet or savory, with the $120 Dining Credit. Earn up to $10 in statement credits monthly when you pay with the American Express® Gold Card at Grubhub, The Cheesecake Factory, Goldbelly, Wine.com, and Five Guys. Enrollment required.
  • Explore over 1,000 upscale hotels worldwide with The Hotel Collection and receive a $100 credit towards eligible charges* with every booking of two nights or more through AmexTravel.com. *Eligible charges vary by property.
  • No Foreign Transaction Fees.
  • Annual Fee is $325.
  • Terms Apply.