Delta doles out SkyMiles for canceled holiday flights; United and others remain silent
This holiday season, Delta Air Lines gave travelers a gift that many likely didn't expect: bonus SkyMiles.
The Atlanta-based carrier is giving travelers who missed spending the holidays with family and friends due to Delta's recent flight cancellations a 15,000-mile apology gift.
In an auto-generated email to an affected TPG reader, Delta wrote that "we apologize for the disruption to your holiday weekend travel plans, driven by winter weather and the omicron variant. Providing reliable, best-in-class customer service is very important to us. We will deposit 15,000 SkyMiles into your account."
Here at TPG, we value 15,000 SkyMiles at $222. Of course, the redemption value will vary depending on how you redeem the miles, but for some affected travelers, the apology might feel insufficient.
After all, the move comes amid a sharp spike in industry-wide flight delays and cancellations, which, as noted in the Delta email, have largely been around staffing issues related to the omicron variant, combined with severe winter weather across much of the U.S.
On the one hand, Delta's move is generous, as it's the first of the major U.S. airlines to officially offer compensation for canceled holiday travel plans.
The staffing woes and adverse weather have disrupted flights with nearly all U.S. airlines, yet Delta is the only one so far to formally offer compensation.
Of course, some might argue that 15,000 miles don't feel like enough to compensate for missing the Christmas or New Year's holidays with family, especially after many skipped last year's celebrations due to the pandemic.
In addition to Delta, the recent spike in cancellations has primarily affected Alaska, JetBlue and United.
JetBlue publishes a "Customer Bill of Rights," which gives flyers a $50 or $100 travel credit for flights canceled due to a "controllable irregularity," which is defined as reasons within JetBlue's control, like staffing or technology issues.
TPG reached out to the New York-based airline to ask whether the holiday cancellations are considered a "controllable irregularity," and the airline confirmed that those related to "crewmember availability issues" will receive compensation.
Of these carriers, perhaps the one that owes the most compensation is United, which (loudly) crowed about traveling confidently this holiday season.
At the beginning of November, United sent a brash email to its MileagePlus members — marketing to flyers that you can "fly with confidence this holiday season."
The airline touted its employee vaccine mandate and workforce stability measures as reasons to travel with United this holiday season.
At the time, United had escaped unscathed from a major meltdown. Aside from a nationwide meltdown at one of its regional affiliates (Skywest), the Chicago-based carrier didn't have a days-long operational disruption like we saw with American, Delta, Spirit and Southwest.
The airline's message was seemingly tempting fate — and it came back to bite United when it canceled hundreds of flights this holiday season (and counting).
Hopefully, the airline will make good on its promise to travel confidently this holiday season with compensation for those who tried "booking confidently" this holiday season.
Irrespective of the compensation offered by an airline, every traveler with a canceled (or significantly delayed) flight can request a refund back to the original form of payment.
That's thanks to the Department of Transportation rule that states that you're eligible for a refund for a canceled flight — regardless of the airline's reason for the cancellation.
TPG featured card
at Bilt's secure site
Terms & restrictions apply. See rates & fees.
| 1X | Choose to earn up to 1X points on rent and mortgage payments with no transaction fee |
| 2X | Earn 2X points + the option to earn 4% back in Bilt Cash on everyday purchases |
Pros
- Choice to earn up to 1 Bilt Point per dollar spent on rent and mortgage payments
- Elevated everyday earnings with both Bilt Points and the option to earn Bilt Cash
- $400 Bilt Travel Portal hotel credit per year (up to $200 biannually)
- $200 Bilt Cash annually
- Priority Pass membership
- No foreign transaction fees
Cons
- Moderate annual fee
- Designed primarily for members seeking a premium, all-in-one card
- Earn points on housing with no transaction fee
- Choose to earn 4% back in Bilt Cash on everyday spend. Use Bilt Cash to unlock point earnings on rent and mortgage payments with no transaction fee, up to 1X.
- 2X points on everyday spend
- $400 Bilt Travel Hotel credit. Applied twice a year, as $200 statement credits, for qualifying Bilt Travel Portal hotel bookings.
- $200 Bilt Cash (awarded annually). At the end of each calendar year, any Bilt Cash balance over $100 will expire.
- Welcome bonus (subject to approval): 50,000 Bilt Points + Gold Status after spending $4,000 on everyday purchases in the first 90 days + $300 of Bilt Cash.
- Priority Pass ($469/year value). See Guide to Benefits.
- Bilt Point redemptions include airlines, hotels, future rent and mortgage payments, Lyft rides, statement credits, student loan balances, a down payment on a home, and more.