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You could breeze through US customs more quickly after your next cruise, thanks to facial recognition

Aug. 12, 2021
6 min read
U.S. passports
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If you hate the cruise disembarkation process as much as I do, you'll want to hear this: Cruise lines have partnered with U.S. Customs and Border Protection (CBP) to help you move through customs more quickly after you disembark, using biometric data and facial recognition.

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How it works

The technology is currently in place in 11 major cruise ports, including Bayonne, Miami, New Orleans, Port Canaveral, San Juan, Tampa, Galveston, Mobile, Manhattan, Port Everglades (Fort Lauderdale) and Seattle, and there are plans for further expansion.

There are a few companies that provide it to ports on behalf of the cruise lines they serve. One example is IDEMIA, which has partnered with Royal Caribbean to bring its MFACE facial biometric capturing software to Bayonne, Miami, Port Canaveral, Port Everglades (Fort Lauderdale) and Galveston.

Biometric facial recognition kiosks and attendants wait for passengers at the Cape Liberty cruise terminal in Bayonne, NJ. (Photo courtesy of IDEMIA)

When you disembark, you'll proceed to a series of small pedestal-style kiosks, where you'll look at a screen that reads your face with a camera and compares it with the photo that's linked to your passport or visa.

The process takes almost no time at all and, according to a statement from CBP, it's 98% accurate. If, for some reason, your identity can't be verified, you'll proceed through a traditional, manual customs line, as will passengers on closed-loop sailings (a cruise that begins and ends at the same U.S. port) who are traveling with documents other than passports.

Additionally, travelers who don't want to have their photos taken can, instead, request that CBP verify their identities directly.

Why it was implemented

In addition to saving travelers and border officials time, biometric technology is also a safety measure. CBP reports that, since 2018, it has been used to prevent more than 850 imposters from entering the U.S. with travel documents that were genuine but didn't belong to them.

"Travel and security go hand in hand," Lisa Sullivan, IDEMIA's VP of Travel and Transport, told TPG in an email. "MFACE ... was created, and continues to be perfected, without making any compromise when it comes to the safety of those traveling."

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These types of facial recognition screenings already take place at most major airports and land-based ports of entry into the U.S., with more than 88 million travelers having undergone this type of identity verification to date.

An example of facial recognition scanning technology at an airport (Photo by Patrick T. Fallon/The Points Guy)

What it's like to be screened

On my last two cruises -- one from Miami and the other from Port Canaveral -- I was screened this way during disembarkation. There was no line either time, and I was able to walk up to the camera, see my face on the screen and keep on walking within two seconds. (The part that took the longest was having to remove my mask and then put it back on afterward before moving along.)

Privacy implications

You might cringe at the thought of the government having access to your biometric data, but keep in mind that if you currently have a passport or Global Entry, that data is already on file. That's how they're able to verify your identity when you travel.

Since 2007, all passports issued by the U.S. are biometric (also known as e-passports), and they contain a chip with all information (birth date, full name, etc.) shown on your passport, as well as your photo. Some e-passports from other countries contain further biometric data, such as fingerprints and even retinal information.

According to CBP's website, "Hosted within a secure cloud-based environment, facial comparison software does not store biographic data for any travelers. CBP retains U.S. citizen photos for no more than 12 hours after identity verification, and only for continuity of operations purposes."

So, basically, you don't have to worry about someone stealing your info from the cruise port because, after 12 hours, it won't be there anymore.

(Photo by Joe Raedle/Getty Images)

What officials are saying

"As part of the travel recovery efforts, travelers have the benefit of secure, touchless and streamlined entry procedures into the United States while CBP protects the privacy of all travelers," Diane J. Sabatino, CBP deputy executive assistant commissioner of field operations, said in a statement.

"The health, safety and security of passengers, crewmembers and the communities we visit is the cruise industry's top priority and, to that end, the use of biometric technology in cruise terminals is showing impressive results," said Kelly Craighead, president and CEO of the Cruise Lines International Association, a cruise industry organization that collectively represents 90% of the world's cruise lines.

"As we build back the travel industry, biometric technology will play an increasingly important role in ensuring a modern and more secure and efficient travel system for all," said Tori Emerson Barnes, U.S. Travel Association executive vice president of public affairs and policy.

Where else biometric data is used on your cruise

I recently wrote about how cruise lines are implementing contact tracing on their ships in the wake of COVID-19. One of the ways some vessels track where passengers have been onboard and who their close contacts were is through facial recognition software that taps into existing security camera footage.

For years, lines have used your photo and facial recognition for everything from identifying you at embarkation and disembarkation -- when you swipe on and off of the ship, your photo pops up so the crew can tell you're who you say you are -- to helping you to find pictures of yourself in the onboard photo gallery after you've posed for the photographer.

Bottom line

Like it or not, if you're a traveler, the government already has access to your personal data. Avoiding biometric screenings won't prevent that, and taking advantage of them simply means faster lines and shorter wait times for you. Don't be surprised if you see this at the terminal at the end of your next sailing that disembarks in the U.S.

Featured image by Passports (Photo by Clint Henderson/The Points Guy)
Editorial disclaimer: Opinions expressed here are the author’s alone, not those of any bank, credit card issuer, airline or hotel chain, and have not been reviewed, approved or otherwise endorsed by any of these entities.

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Card Rating is based on the opinion of TPG‘s editors and is not influenced by the card issuer.
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The Capital One Venture X card is one of the best all-round travel credit cards ever launched. Not only is it offering a tremendous welcome bonus, but cardholders can earn tons of miles on everyday spending and receive a 10,000-mile anniversary bonus to boot. Its annual fee is $395, but cardholders can count on up to $300 in statement credits toward travel booked through Capital One Travel each year and other valuable benefits like access to Priority Pass lounges and Capital One’s own growing family of airport lounges.

Pros

  • Excellent welcome offer worth 75,000 miles after you spend $4,000 on purchases in the first three months.
  • Up to $300 in annual travel statement credits toward bookings make through Capital One Travel.
  • 10,000 bonus miles (worth $100 toward travel) each account anniversary.

Cons

  • The $395 annual fee might be expensive for some, but this card’s benefits provide much more value than that.
  • If you don’t travel frequently, this might not be the best card for you.
  • Earn 75,000 bonus miles when you spend $4,000 on purchases in the first 3 months from account opening, equal to $750 in travel
  • Receive up to $300 back annually as statement credits for bookings through Capital One Travel, where you'll get Capital One's best prices on thousands of options
  • Get 10,000 bonus miles (equal to $100 towards travel) every year, starting on your first anniversary
  • Earn unlimited 10X miles on hotels and rental cars booked through Capital One Travel and 5X miles on flights booked through Capital One Travel
  • Earn unlimited 2X miles on all other purchases
  • Unlimited complimentary access for you and two guests to 1,300+ lounges, including Capital One Lounges and the Partner Lounge Network
  • Receive up to a $100 credit for Global Entry or TSA PreCheck®
  • Use your Venture X miles to easily cover travel expenses, including flights, hotels, rental cars and more—you can even transfer your miles to your choice of 15+ travel loyalty programs
  • Named editors' choice for "Best New Credit Card of 2021" by The Points Guy
  • Earn 10 miles per dollar when you book on Turo, the world's largest car sharing marketplace, through May 16, 2023