British Airways permanently closes all Elemis lounge spas

Apr 27, 2021

This post contains references to products from one or more of our advertisers. We may receive compensation when you click on links to those products. Terms apply to the offers listed on this page. For an explanation of our Advertising Policy, visit this page.

British Airways is doing away with the Elemis spas in its lounges for good. Though the in-lounge spas have been closed since the start of the coronavirus pandemic, the airline has decided that they will not reopen.

The airline quietly made the decision last week, which was first reported by Turning Left for Less.

Sign up to receive the daily TPG newsletter for more travel news!

British Airways provided the following statement with regard to the decision to permanently close the spas:

“We’re proud to work with Elemis, a brand our customers love, and we continue to provide their products on board our flights. Our Elemis lounge travel spas have remained closed throughout the COVID-19 pandemic and we have decided that they will not be reopening. Over the coming months, we will be reviewing new propositions to support our customers’ health and wellbeing pre-flight.”

British Airways had Elemis spa locations at London Heathrow (Terminal 5A South; Terminal 5B; Terminal 5 Arrivals; Terminal 3 departures) and at New York Kennedy (Terminal 7).

Related: Hidden gem: A review of Heathrow Terminal 5’s Galleries B Gates lounge

Since the opening of the spas, eligible passengers (those traveling on a first or business-class ticket or Gold members traveling long-haul) were permitted a complimentary 15-minute spa at the Heathrow locations. At the JFK location, only those traveling on a British Airways-operated flight were entitled to the free 15-minute massage.

There were often complaints of overcrowding in the Elemis spas. It was difficult to find an appointment, as passengers are granted access to treatments on a first-come, first-served basis, allowing passengers to book their treatments from 28 days until 48 hours before departure.

Ultimately, this is a downgrade from British Airways. Although the spas have been closed since the start of the pandemic, they were something that frequent premium cabin travelers and elite members could take advantage of before a flight. It’s worth noting, however, that BA has said that showers will remain open.

Meanwhile, the airline’s biggest competitor in the U.K. Virgin Atlantic offers a spa of its own in its Heathrow Clubhouse location. There, passengers can select from a small range of complimentary offerings before selecting to purchase a treatment from a wider range of options. The Clubhouse has been closed since the start of the pandemic.

Unlike the British Airways Elemis spa locations, the Clubhouse spa operates on a different model. If BA had decided to expand the offering at the Elemis locations to more than just 15-minute complimentary massages, it could have been a different story. Instead, the airline has decided to forgo bringing the spas back in the aftermath of the pandemic.

Featured photo by Daniel Ross/The Points Guy.

Delta SkyMiles® Platinum American Express Card

Earn 90,000 bonus miles after you spend $3,000 in purchases on your new Card in your first 3 months. Offer ends 8/3/2022.

With Status Boost™, earn 10,000 Medallion Qualification Miles (MQMs) after you spend $25,000 in purchases on your Card in a calendar year, up to two times per year getting you closer to Medallion Status. Earn 3X Miles on Delta purchases and purchases made directly with hotels, 2X Miles at restaurants and at U.S. supermarkets and earn 1X Mile on all other eligible purchases. Terms Apply.

Apply Now
More Things to Know
  • Limited Time Offer: Earn 90,000 bonus miles after you spend $3,000 in purchases on your new Card in your first 3 months. Offer ends 8/3/2022.
  • Earn up to 20,000 Medallion® Qualification Miles (MQMs) with Status Boost® per year. After you spend $25,000 in purchases on your Card in a calendar year, you can earn 10,000 MQMs up to two times per year, getting you closer to Medallion® Status. MQMs are used to determine Medallion® Status and are different than miles you earn toward flights.
  • Earn 3X Miles on Delta purchases and purchases made directly with hotels.
  • Earn 2X Miles at restaurants worldwide including takeout and delivery in the U.S., and at U.S. supermarkets.
  • Earn 1X Miles on all other eligible purchases.
  • Receive a Domestic Main Cabin round-trip companion certificate each year upon renewal of your Card. Payment of the government imposed taxes and fees of no more than $80 for roundtrip domestic flights (for itineraries with up to four flight segments) is required. Baggage charges and other restrictions apply. See terms and conditions for details.
  • Enjoy your first checked bag free on Delta flights.
  • Fee Credit for Global Entry or TSA PreCheck® after you apply through any Authorized Enrollment Provider. If approved for Global Entry, at no additional charge, you will receive access to TSA PreCheck.
  • Enjoy an exclusive rate of $39 per person per visit to enter the Delta Sky Club® for you and up to two guests when traveling on a Delta flight.
  • No Foreign Transaction Fees.
  • $250 Annual Fee.
  • Terms Apply.
  • See Rates & Fees
Regular APR
17.24%-26.24% Variable
Annual Fee
$250
Balance Transfer Fee
N/A
Recommended Credit
Excellent/Good
Terms and restrictions apply. See rates & fees.

Editorial Disclaimer: Opinions expressed here are the author’s alone, not those of any bank, credit card issuer, airlines or hotel chain, and have not been reviewed, approved or otherwise endorsed by any of these entities.

Disclaimer: The responses below are not provided or commissioned by the bank advertiser. Responses have not been reviewed, approved or otherwise endorsed by the bank advertiser. It is not the bank advertiser’s responsibility to ensure all posts and/or questions are answered.