Skip to content

Avianca LifeMiles website completely down at the moment

Dec. 22, 2019
2 min read
diagonal-right-b787-alta
Avianca LifeMiles website completely down at the moment
The cards we feature here are from partners who compensate us when you are approved through our site, and this may impact how or where these products appear. We don’t cover all available credit cards, but our analysis, reviews, and opinions are entirely from our editorial team. Terms apply to the offers listed on this page. Please view our advertising policy and product review methodology for more information.

In a fiasco reminiscent of Aeroplan'srecentaward sitedisaster, Avianca's LifeMiles website also appears to be completely inaccessible as of Sunday.

TPG reader Jacob M. wrote in saying that the site has been down for him for three days, with no way to make, modify or even view reservations. A commenter in the TPG Lounge said he was having similar issues.

To verify, we headed over to the LifeMiles website to see for ourselves. We didn't get very far:

Unlike Aeroplan, the landing page for the site won't even load, leaving us completely unable to access our balances or — like Jacob noted — book a flight. Creative maneuvering via the Avianca website didn't work either, with different links to various points of the LifeMiles website also timing out.

A phone call to LifeMiles customer service resulted in a clearly exasperated employee informing us that the website and systems were indeed down, and that he had no access to booking information and that he also didn't have an idea of when the website would be live again.

Though there's been less outcry about this than Air Canada's recent Aeroplan issues, this situation might actually be worse. With little information why and no end in sight, it's not looking good for fans of this rather niche (but valuable) program.

Daily Newsletter
Reward your inbox with the TPG Daily newsletter
Join over 700,000 readers for breaking news, in-depth guides and exclusive deals from TPG’s experts

TPG has reached out to Avianca for more information and will update this post with any updates.

TPG featured card

4 / 5
Go to review
Rewards rate
1XChoose to earn up to 1X points on rent and mortgage payments with no transaction fee
2XEarn 2X points + the option to earn 4% back in Bilt Cash on everyday purchases
Intro offer
Open Intro bonus
50,000 Bilt Points + Gold Status + $300 of Bilt Cash
Annual fee
$495
Regular APR
26.74 - 34.74% variable
Recommended credit
Open Credit score description
Good Credit, Excellent Credit

Pros

  • Choice to earn up to 1 Bilt Point per dollar spent on rent and mortgage payments
  • Elevated everyday earnings with both Bilt Points and the option to earn Bilt Cash
  • $400 Bilt Travel Portal hotel credit per year (up to $200 biannually)
  • $200 Bilt Cash annually
  • Priority Pass membership
  • No foreign transaction fees

Cons

  • Moderate annual fee
  • Designed primarily for members seeking a premium, all-in-one card
  • Earn points on housing with no transaction fee
  • Choose to earn 4% back in Bilt Cash on everyday spend. Use Bilt Cash to unlock point earnings on rent and mortgage payments with no transaction fee, up to 1X.
  • 2X points on everyday spend
  • $400 Bilt Travel Hotel credit. Applied twice a year, as $200 statement credits, for qualifying Bilt Travel Portal hotel bookings.
  • $200 Bilt Cash (awarded annually). At the end of each calendar year, any Bilt Cash balance over $100 will expire.
  • Welcome bonus (subject to approval): 50,000 Bilt Points + Gold Status after spending $4,000 on everyday purchases in the first 90 days + $300 of Bilt Cash.
  • Priority Pass ($469/year value). See Guide to Benefits.
  • Bilt Point redemptions include airlines, hotels, future rent and mortgage payments, Lyft rides, statement credits, student loan balances, a down payment on a home, and more.