Leaked memo indicates Amtrak considering new fees, fare restrictions
Editor’s note: This post was updated on Dec. 31 with a statement from Amtrak.
Heads up if you're an Amtrak rider: A leaked memo suggests the rail operator will soon make its cheapest saver tickets completely nonrefundable, and add change and cancellation fees to value fares.
As originally reported by Business Insider, Amtrak is searching for ways to become profitable. This move brings the company's ticketing policies closer in line with most major airlines (except Southwest, which never charges change or cancellation fees) — not a huge surprise considering Amtrak's CEO Richard Anderson held the same position at Delta and Northwest Airlines.
For more TPG news delivered each morning to your inbox, sign up for our daily newsletter.
According to the memo, Amtrak may make saver fares (deeply discounted tickets with limited availability) completely nonrefundable after 24 hours of purchase, and add penalties for changing or canceling a value (regular) ticket. Here's a comparison of the current and proposed rules:
| Fare Type | Current change and cancellation rules | Proposed change and cancellation rules |
|---|---|---|
| Saver | Full refund if canceled within 24 hours of purchase
After 24 hours, 25% cancellation fee charged (receive 75% credit on a nonrefundable eVoucher) | Full refund if canceled within 24 hours of purchase
After 24 hours, fare is completely nonrefundable |
| Value | Full refund if canceled eight days or more before departure
25% cancellation fee if canceled less than eight days prior to departure No change fee | 25% cancellation fee
15% change fee if ticket changed within 14 days of departure |
Amtrak would not confirm these changes to TPG, but a representative stated: "We periodically review our policies to keep our fares competitive. It is premature to discuss any potential adjustments."
These changes probably won't mean much for those with firm travel dates, but if you're a business traveler with plans that change frequently, the new fees could sting hard. You could always book a flexible fare (much like full-fare economy on most airlines) to avoid change or cancellation fees, but it will cost you — these tickets are often more than double the price of the lowest saver fares.
Related: The best credit cards for train travel
Change seems to be the theme at Amtrak nowadays as Amtrak recently removed full-service dining from its long-distance routes and made airline-like food and cabin updates to long distance routes serving New York City. And earlier this year, the Amtrak Guest Rewards loyalty program tightened its points expiration policy to 24 months of inactivity (from 36 months).
Top offers from our partners
How we chose these cards
TPG featured card
Rewards
| 10X | Earn 10x points on eligible hotels and car rentals booked through the Credit One Bank travel partner site |
| 5X | Earn 5x points on eligible travel, dining, and gas |
| 1X | Earn 1x points on all other purchases |
Intro offer
Annual Fee
Recommended Credit
Why We Chose It
The revamped Wander Card from Credit One Bank earns cardmembers up to 10 points per dollar spent on eligible travel purchases. With no foreign transaction fees, the card is also great for international travel. However, points earned from this card can only be used at a fixed value, so it may not be the best option for those striving to get maximum value from their rewards.Pros
- This card has no foreign transaction fees and earns up to 10 points per dollar on travel purchases through the Credit One Bank travel partner site.
Cons
- While cardholders can earn a significant amount of points on travel purchases, there isn't any way to redeem points from the Wander Card for maximum value (beyond 1 cent per point).
- Earn 10,000 bonus points after spending $1,000 on eligible purchases in the first 90 days and redeem for a $100 statement credit, gift cards, or travel
- Earn 10x points on eligible hotels and car rentals booked through the Credit One Bank travel site
- Earn 5x points on eligible travel, dining, and gas
- Earn 1x points on all other purchases
- Redeem your reward points for statement credits, gift cards, merchandise, flights, hotels, and more
- With $0 Fraud Liability, you won’t be responsible for unauthorized charges
- Free Online Credit Score and Credit Report summary, terms apply
- If you are a Covered Borrower under the Military Lending Act, you may get a different offer
- See Rates & Fees
Rewards Rate
| 10X | Earn 10x points on eligible hotels and car rentals booked through the Credit One Bank travel partner site |
| 5X | Earn 5x points on eligible travel, dining, and gas |
| 1X | Earn 1x points on all other purchases |
Intro Offer
Earn 10,000 bonus points after spending $1,000 on eligible purchases in the first 90 days and redeem for a $100 statement credit, gift cards, or travelEarn 10,000 Bonus PointsAnnual Fee
$95Recommended Credit
Credit ranges are a variation of FICO© Score 8, one of many types of credit scores lenders may use when considering your credit card application.Fair/Good
Why We Chose It
The revamped Wander Card from Credit One Bank earns cardmembers up to 10 points per dollar spent on eligible travel purchases. With no foreign transaction fees, the card is also great for international travel. However, points earned from this card can only be used at a fixed value, so it may not be the best option for those striving to get maximum value from their rewards.Pros
- This card has no foreign transaction fees and earns up to 10 points per dollar on travel purchases through the Credit One Bank travel partner site.
Cons
- While cardholders can earn a significant amount of points on travel purchases, there isn't any way to redeem points from the Wander Card for maximum value (beyond 1 cent per point).
- Earn 10,000 bonus points after spending $1,000 on eligible purchases in the first 90 days and redeem for a $100 statement credit, gift cards, or travel
- Earn 10x points on eligible hotels and car rentals booked through the Credit One Bank travel site
- Earn 5x points on eligible travel, dining, and gas
- Earn 1x points on all other purchases
- Redeem your reward points for statement credits, gift cards, merchandise, flights, hotels, and more
- With $0 Fraud Liability, you won’t be responsible for unauthorized charges
- Free Online Credit Score and Credit Report summary, terms apply
- If you are a Covered Borrower under the Military Lending Act, you may get a different offer
- See Rates & Fees