Leaked memo indicates Amtrak considering new fees, fare restrictions
Editor's note: This post was updated on Dec. 31 with a statement from Amtrak.
Heads up if you're an Amtrak rider: A leaked memo suggests the rail operator will soon make its cheapest saver tickets completely nonrefundable, and add change and cancellation fees to value fares.
As originally reported by Business Insider, Amtrak is searching for ways to become profitable. This move brings the company's ticketing policies closer in line with most major airlines (except Southwest, which never charges change or cancellation fees) — not a huge surprise considering Amtrak's CEO Richard Anderson held the same position at Delta and Northwest Airlines.
For more TPG news delivered each morning to your inbox, sign up for our daily newsletter.
According to the memo, Amtrak may make saver fares (deeply discounted tickets with limited availability) completely nonrefundable after 24 hours of purchase, and add penalties for changing or canceling a value (regular) ticket. Here's a comparison of the current and proposed rules:
| Fare Type | Current change and cancellation rules | Proposed change and cancellation rules |
|---|---|---|
Saver | Full refund if canceled within 24 hours of purchase
After 24 hours, 25% cancellation fee charged (receive 75% credit on a nonrefundable eVoucher) | Full refund if canceled within 24 hours of purchase
After 24 hours, fare is completely nonrefundable |
Value | Full refund if canceled eight days or more before departure
25% cancellation fee if canceled less than eight days prior to departure No change fee | 25% cancellation fee
15% change fee if ticket changed within 14 days of departure |
Amtrak would not confirm these changes to TPG, but a representative stated: "We periodically review our policies to keep our fares competitive. It is premature to discuss any potential adjustments."
These changes probably won't mean much for those with firm travel dates, but if you're a business traveler with plans that change frequently, the new fees could sting hard. You could always book a flexible fare (much like full-fare economy on most airlines) to avoid change or cancellation fees, but it will cost you — these tickets are often more than double the price of the lowest saver fares.
Related: The best credit cards for train travel
Change seems to be the theme at Amtrak nowadays as Amtrak recently removed full-service dining from its long-distance routes and made airline-like food and cabin updates to long distance routes serving New York City. And earlier this year, the Amtrak Guest Rewards loyalty program tightened its points expiration policy to 24 months of inactivity (from 36 months).
TPG featured card
at Capital One's secure site
Terms & restrictions apply. See rates & fees.
| 5X miles | Earn 5X miles on hotels, vacation rentals and rental cars booked through Capital One Travel |
| 2X miles | Earn unlimited 2X miles on every purchase, every day |
Pros
- Stellar welcome offer of 75,000 miles after spending $4,000 on purchases in the first three months from account opening. Plus, a $250 Capital One Travel credit to use in your first cardholder year upon account opening.
- You'll earn 2 miles per dollar on every purchase, which means you won't have to worry about memorizing bonus categories
- Rewards are versatile and can be redeemed for a statement credit or transferred to Capital One’s transfer partners
Cons
- Highest bonus-earning categories only on travel booked via Capital One Travel
- LIMITED-TIME OFFER: Enjoy $250 to use on Capital One Travel in your first cardholder year, plus earn 75,000 bonus miles once you spend $4,000 on purchases within the first 3 months from account opening - that’s equal to $1,000 in travel
- Earn unlimited 2X miles on every purchase, every day
- Earn 5X miles on hotels, vacation rentals and rental cars booked through Capital One Travel
- Miles won't expire for the life of the account and there's no limit to how many you can earn
- Receive up to a $120 credit for Global Entry or TSA PreCheck®
- Use your miles to get reimbursed for any travel purchase—or redeem by booking a trip through Capital One Travel
- Enjoy a $50 experience credit and other premium benefits with every hotel and vacation rental booked from the Lifestyle Collection
- Transfer your miles to your choice of 15+ travel loyalty programs
- Top rated mobile app