American Airlines now issuing electronic refunds on domestic flights
Frequent flyers of American Airlines have almost certainly encountered the carrier's paper voucher. Infamous for their difficulty to use and simplicity to lose, the paper voucher is the bane of travelers everywhere.
Issued for everything from involuntary seat bumps to reimbursed change fees, these documents are prevalent with American. Now, at least, domestic customers can breathe a sigh of relief, as the airline has begun issuing some electronic refunds via its website: prefunds.aa.com. As first reported by View From the Wing, those flying within the 50 U.S. states, Puerto Rico and the U.S. Virgin Islands are eligible for these digital refunds.
Unfortunately, it appears that those traveling on international itineraries are still receiving paper vouchers. In order to redeem these, customers need to either go to an actual airport to purchase a ticket or mail in their vouchers and hope that they aren't lost.
This move is one of a series American has made this year to change its policies, including expanded economy web specials and the ability to book more partner awards online.
Feature photo by JT Genter/The Points Guy.