American Airlines No Longer Contacting Passengers Via Phone Call About Flight Changes

May 18, 2019

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On Friday, American Airlines sent out a brief email notifying customers who are signed up for the airline’s BeNotified service — which notifies flyers of important updates — that changes are being made to the notification system. Specifically, American will no longer call customers for flight alerts. Starting May 23, notifications will only be sent out via email and text.

In the email, American specified that the changes have been made in an effort to “keep pace with current trends in technology.” Seemingly, customers today are not interested in being bothered by a phone call when a less-intrusive email or text message are alternative options.

The airline currently offers different notification options. The BeNotified option provides alerts and updates for upcoming flights, travel delays and cancellations, bag carousel information, departure reminders and gate change notifications. Previously, the system would call regarding these flight alerts, but now the only options for notifications are via email or text.

Related: The Best Credit Cards for Airline Lounge Access

American also provides the option to get alerts on specific flights. To do so, search a route and date of the designated flight from the “Flight schedules and notifications” page, find the flight that you’d like to be notified about, and select “Get alerts for this flight.”

For those interested in receiving American Airlines alerts via email or text, head to this page to log in to your account and set your notification preferences.

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