Behind the scenes: American’s first Boeing 737 MAX demo flight

Dec 2, 2020

This post contains references to products from one or more of our advertisers. We may receive compensation when you click on links to those products. Terms apply to the offers listed on this page. For an explanation of our Advertising Policy, visit this page.

Wednesday marked a major milestone for American Airlines and the Boeing 737 MAX.

The Fort Worth-based carrier returned the troubled jet to the skies, with a mix of about 95 high-ranking employees and journalists flying on the MAX’s first public flight since its grounding more than 20 months ago.

Passengers were flown on a round trip from Dallas (DFW) to Tulsa (TUL), where American has its largest maintenance facility. Now that the MAX been recertified by the FAA, the airline has started to perform the required safety updates and pilot retraining. As such, the carrier had its top pilots and maintenance technicians waiting in Tulsa to speak with media about how the carrier plans to safely return the jet to service.

Sign up for TPG’s free new biweekly Aviation newsletter for more airline-specific news!

The “show-and-tell” demo trip was designed, in part, as a way for American to convince flyers that the jet is actually safe to fly. It comes almost two years since the second of two accidents that took a combined 346 lives and the subsequent recertification process that dragged on for 20 months and ended on Nov. 18.

Wednesday’s event began at a charter pad a few miles northwest of the passenger terminals at American’s megahub in Dallas/Fort Worth.

Invited guests began lining up in the open-air parking lot at around 8:30 a.m. local time. After milling around for a bit — employees, in particular, were visibly excited about the plane’s return to service — American ground staff welcomed the attendees onboard N308RD, a two-year-old Boeing 737 MAX 8.

Four of American’s longest-serving flight attendants stood ready to greet the crowd. At the door, seat assignments were confirmed — leadership from American’s pilot and flight attendant unions sat in the 16-seat first-class cabin.

Media was assigned the extra-legroom Main Cabin Extra seats, while the carrier’s rank-and-file employees on the flight occupied the regular coach section.

Though American isn’t capping capacity as an anti-coronavirus measure on its regularly scheduled flights, the roughly 55% load factor on the demo flight meant that most middle seats remained empty.

Waiting at every seat was a printed agenda with the day’s schedule, as well as a directory of the cockpit and cabin crew staffing the flight. There was also a one-time use free Wi-Fi code for guests to access the ViaSat network when inflight.

Once everyone was seated — which took a while as some passengers (like myself) were busy taking pictures and recording video — Capt. Pete Gamble came on the intercom to welcome everyone aboard.

Capt. Gamble’s message was profound. He stated that “aviation is built around a chain of safety. When it breaks, it’s up to those of us in the industry to mend it and bring it back.”

Then the crew performed a manual safety demonstration. After all, American’s MAXes don’t feature seat-back entertainment screens.

Frenzied media quickly plugged in their devices, connected to Wi-Fi and started filing stories and uploading photos and quick-takes to Twitter and Instagram.

The milestone MAX flight carrying members of the public taxied out to south-facing Runway 18L, just minutes after pushing back from the remote stand.

Our takeoff roll was smooth — no different than the one I experienced the day before on a flight from Los Angeles to Dallas.

Once airborne, Gamble took to the public-address system for a second welcome message, this time informing us that we had just about 30 minutes of flying before reaching Tulsa.

When the seat belt sign “dinged,” media on the flight wasted little time springing into action. Television cameras got in position and anchors began reciting their lines from memory.

American Airlines’ employees chatted with one another, catching up on the latest news and retelling highlights from the Thanksgiving weekend.

Before the jet’s grounding, the lavatories on American’s MAX received quite a bit of (negative) press. After all, they’re some of the smallest in the air. Plus, the doors of the two rear bathrooms opened outwards, and they sometimes hit each other.

Though American isn’t resizing the lavatories, the carrier has fixed the door issue. Now, the port side lav has a bi-fold door that doesn’t restrict movement in the aisle. The carrier confirmed to TPG that it’s planning to deploy this fix across its entire fleet of MAXes — 24 for now, a number that will grow once deliveries from Boeing resume.

The crew came through the cabin to provide American’s COVID-era service.

Flyers received a paper bag emblazoned with the AA logo and a “welcome aboard” message. The contents included a small bottle of water, Biscoff cookie and a sanitizing wipe.

People were clearly hungry; many briefly lowered their masks to partake in the snack service. Before long, the double chime was played, indicating that we’d crossed through 10,000 feet on our descent to Tulsa.

Flyers quickly returned to their seats, fastened their seatbelts and turned their cameras to the windows: the airport was in sight.

A few minutes thereafter, we had an incredibly smooth landing on Runway 18L.

Some flyers clapped, others didn’t.

Moments later, we pulled up to American’s Boeing 737 Center of Excellence maintenance facility. The engines cut and passengers deplaned via airstairs, marking the end of the jet’s first public flight.

Aside from the camera flashes and the fact that it was the first public MAX flight in 20 months, American Flight 9750 was no different than an average domestic hop. And that’s exactly the point American was hoping to make.

The mundanity of this demo flight is likely the best outcome AA could’ve hoped for; it’s the first step in American’s effort to convince the public that flying the MAX is no different than any other narrow-body plane.

Yet the carrier still has an uphill battle, as worried passengers — up to 25% of flyers according to Southwest — will likely try avoiding the plane.

Nonetheless, Wednesday’s mission was a big step in the right direction for American as it tries to show flyers that the MAX is ready to take to the skies.

All photos by Zach Griff/The Points Guy

Chase Sapphire Preferred® Card

WELCOME OFFER: 80,000 Points

TPG'S BONUS VALUATION*: $1,650

CARD HIGHLIGHTS: 2X points on all travel and dining, points transferrable to over a dozen travel partners

*Bonus value is an estimated value calculated by TPG and not the card issuer. View our latest valuations here.

Apply Now
More Things to Know
  • Earn 80,000 bonus points after you spend $4,000 on purchases in the first 3 months from account opening. That's $1,000 when you redeem through Chase Ultimate Rewards®. Plus earn up to $50 in statement credits towards grocery store purchases within your first year of account opening.
  • Earn 2X points on dining including eligible delivery services, takeout and dining out and travel. Plus, earn 1 point per dollar spent on all other purchases.
  • Get 25% more value when you redeem for airfare, hotels, car rentals and cruises through Chase Ultimate Rewards®. For example, 80,000 points are worth $1,000 toward travel.
  • With Pay Yourself Back℠, your points are worth 25% more during the current offer when you redeem them for statement credits against existing purchases in select, rotating categories.
  • Get unlimited deliveries with a $0 delivery fee and reduced service fees on eligible orders over $12 for a minimum of one year with DashPass, DoorDash's subscription service. Activate by 12/31/21.
  • Count on Trip Cancellation/Interruption Insurance, Auto Rental Collision Damage Waiver, Lost Luggage Insurance and more.
  • Get up to $60 back on an eligible Peloton Digital or All-Access Membership through 12/31/2021, and get full access to their workout library through the Peloton app, including cardio, running, strength, yoga, and more. Take classes using a phone, tablet, or TV. No fitness equipment is required.
Regular APR
15.99%-22.99% Variable
Annual Fee
$95
Balance Transfer Fee
Either $5 or 5% of the amount of each transfer, whichever is greater.
Recommended Credit
Excellent/Good

Editorial Disclaimer: Opinions expressed here are the author’s alone, not those of any bank, credit card issuer, airlines or hotel chain, and have not been reviewed, approved or otherwise endorsed by any of these entities.

Disclaimer: The responses below are not provided or commissioned by the bank advertiser. Responses have not been reviewed, approved or otherwise endorsed by the bank advertiser. It is not the bank advertiser’s responsibility to ensure all posts and/or questions are answered.