DOT Data Shows Which Airline Has the Best (And Worst) Track Record for Luggage
This post contains references to products from one or more of our advertisers. We may receive compensation when you click on links to those products. Terms apply to the offers listed on this page. For an explanation of our Advertising Policy, visit this page.
The Department of Transportation (DOT) has released data in its latest air travel report about one of the many aspects of travel that can completely make or break your airport experience: luggage mishandling. Let’s just say the results may make you reconsider your loyalty.
In the study conducted, the DOT essentially compared the track record for the top airlines’ handling of baggage by revealing the rate of mishandled bags per 1,000 passengers. “Mishandled” encompasses a whole array of problems that could go wrong after you check your bag, including lost, damaged, delayed or pilfered luggage. The data comes from passenger reports received by airlines.
So, what did the study find?
In order from most mishandled bags to least, here are the results:
- Envoy Air: 6.21 mishandled bags per 1,000 (Envoy Air is a subsidiary of American Airlines)
- ExpressJet Airlines: 5.87 mishandled bags per 1,000 (ExpressJet Airlines operates as American Eagle and United Express)
- SkyWest Airlines: 4.69 mishandled bags per 1,000 (SkyWest Airlines carries United, Delta, Alaska, and American Airlines flights)
- American Airlines: 4.34 mishandled bags per 1,000
- United Airlines: 3.15 mishandled bags per 1,000
- Alaska Airlines: 3.09 mishandled bags per 1,000
- Southwest Airlines: 2.90 mishandled bags per 1,000
- Frontier Airlines: 2.77 mishandled bags per 1,000
- Hawaiian Airlines: 2.58 mishandled bags per 1,000
- JetBlue Airways: 1.97 mishandled bags per 1,000
- Delta Air Lines: 1.94 mishandled bags per 1,000
- Spirit Airlines: 1.84 mishandled bags per 1,000
In very last place, Envoy Air had a rate of 6.21 mishandled bags out of every 1,000. It doesn’t help that the airline is a subsidiary of American Airlines, because AA was the lowest ranking major US airline in its own entity, coming in at 4.24 mishandled bags for every 1,000. On the other hand, it may be to your surprise that low-cost carrier Spirit Airlines took the cake here with only 1.84 mishandled bags for every 1,000. The highest ranking major US airline in this category was Delta, coming in second place with 1.94 mishandled bags for every 1,000.
While the variance among the airlines’ results only change in the thousandth decimal place, this data could surely reconstruct your inclination to fly with a certain airline, especially if luggage is a main factor for you.
The concern of mishandled luggage has been especially prevalent lately as travelers have spotted and shared footage of baggage handlers abusing their belongings time and time again. Not to mention the frustration that envelops frequent flyers when they don’t spot their suitcase at baggage claim. And while several credit cards provide baggage insurance, it’s still unsettling to be without the belongings you’ve deemed so essential that they’ve made the cut into your zippered or clamped travel companion.
Next time you find yourself watching an empty baggage belt go round and round at the airport, check out to getting reimbursed for lost or delayed luggage.
H/T: Business Insider
Featured image by fizkes/Getty Images.
Welcome to The Points Guy!
Earn 90,000 bonus miles after you spend $3,000 in purchases within the first three months of card membership. Plus, earn a $200 statement credit after your first Delta purchase within the first three months. Offer ends 7/28/21.
With Status Boost™, earn 10,000 Medallion Qualification Miles (MQMs) after you spend $25,000 in purchases on your Card in a calendar year, up to two times per year getting you closer to Medallion Status. Earn 3X Miles on Delta purchases and purchases made directly with hotels, 2X Miles at restaurants and at U.S. supermarkets and earn 1X Mile on all other eligible purchases. Terms Apply.
- Limited Time Offer: Earn 90,000 Bonus Miles after spending $3,000 in purchases on your new Card in your first 3 months and a $200 statement credit after you make a Delta purchase with your new Card within your first 3 months. Offer expires 7/28/2021.
- Limited Time Offer: Plus, get a 0% intro APR on purchases for 12 months from the date of account opening, then a variable 15.74%-24.74%. Offer expires 7/28/2021.
- Accelerate your path to Medallion Status, with Status Boost®. Plus, in 2021 you can earn even more bonus Medallion® Qualification Miles (MQMs) to help you reach Medallion Status.
- Earn 3X Miles on Delta purchases and purchases made directly with hotels.
- Earn 2X Miles at restaurants worldwide, including takeout and delivery and at U.S. supermarkets.
- Receive a Domestic Main Cabin round-trip companion certificate each year upon renewal of your Card. *Payment of the government imposed taxes and fees of no more than $75 for roundtrip domestic flights (for itineraries with up to four flight segments) is required. Baggage charges and other restrictions apply. See terms and conditions for details.
- Enjoy your first checked bag free on Delta flights.
- Fee Credit for Global Entry or TSA Pre✓®.
- Enjoy an exclusive rate of $39 per person per visit to enter the Delta Sky Club® for you and up to two guests when traveling on a Delta flight.
- No Foreign Transaction Fees.
- $250 Annual Fee.
- Terms Apply.
- See Rates & Fees