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After video footage of a seemingly careless baggage handler at Honolulu Airport (HNL) went viral, Twitter went up in arms. Passenger Vanessa Marsh (@vanessaleemarsh) recorded luggage from a Hawaiian Airlines flight as it was tossed down a chute to be transferred to the plane. One thing’s for sure: We sure hope it’s not your luggage.

It’s clear in the video that the luggage could have been handled with greater care, and, as expected, commenters blew up the post with replies that reflected their distaste for the “service.”

One person was not impressed with the effort of the baggage handler.

Another had a pretty reasonable observation.

However, others didn’t choose to blame the worker – instead, they called for the airport to improve working conditions to make the baggage handler’s job easier.

Twitter user Teresa Boyd acknowledged the concern of poor design without ignoring the lack of respect that the worker shows in the video.

Another user suggested that passenger expectations should be lowered as the process is not gentle.

In response to Vanessa’s tweet, Hawaiian Airlines commented expressing apologies and ensuring that the airport would address the problem.

Regardless of Twitter’s response to the baggage handler video, most travelers can agree they’d like their bags to be handled with care. And in the event that they’re not, it can pay to have luggage protection, a benefit offered on the Chase Sapphire Reserve Card.

Featured image by izusek/Getty Images.

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