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Video Footage of Terrible Luggage Handling Surfaces Again

Oct. 02, 2018
2 min read
Video Footage of Terrible Luggage Handling Surfaces Again
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Another day, another video of airline employees handling luggage like they're competing in an Olympic hammer-throwing contest. The culprit this time is Cathay Pacific, when handlers were caught red-handed in Hong Kong via passenger video shared on Facebook.

The footage, which shares a lot of similarities with a video that surfaced in September in which Swissport employees at Manchester Airport (MAN) are seen neglectfully tossing luggage, was captured by Marcela Fernanda Solis Walker post-flight from Xiamen (XMN) to Hong Kong (HKG). In the 37-second video, the airline employees can be seen tossing suitcases off the plane conveyor belt and onto the baggage cart with careless, overly forceful, one-armed swings. Not one piece of luggage lands softly.

After going viral (with about five million views), the video caused quite a stir. Commenters were outraged by the treatment of the luggage, calling the behavior "shocking," "wrong" and making some sincere calls to action.

The South China Morning Post reached out to Walker for comment, who said, “I don’t have any intention to make any trouble to the workers. I only wanted other people to be aware of the situation.”

The Post was able to identify the employees-under-fire as a part of Hong Kong Airport Services, which is wholly owned by Cathay. As of now, it's unknown what exactly happened to the HKAS workers. However, a spokesperson for the company said that it's "aware of the viral video and had taken the matter up with the supplier involved." Not the most specific response when compared to other incidents of employees mishandling baggage, but an apology to customers was also issued by HKAS. So, there's that.

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