Airbnb rolls out new cleaning protocols, including buffer periods between stays

Apr 27, 2020

This post contains references to products from one or more of our advertisers. We may receive compensation when you click on links to those products. Terms apply to the offers listed on this page. For an explanation of our Advertising Policy, visit this page.

We’re still in the middle of the coronavirus outbreak, but there’s certainly a light at the end of the tunnel.

As the curve begins to flatten, governments and companies around the world are starting to outline steps they plan to take to gradually and safely open cities, states, countries and businesses. Airbnb is the latest company to do so and shared a new sanitation plan for its global hosts to follow.

The hope here is that guests can search, identify and book Airbnbs that suit their standards, while hosts will feel empowered to clean and sanitize their homes with the help of expert-backed guidance and protocols.

For more TPG news delivered each morning to your inbox, sign up for our daily newsletter.

Here’s a closer look at what’s changing.

The company is launching a new host Cleaning Protocol. It includes the use of personal protective equipment (such as masks and gloves) for hosts and cleaners, as well as disinfectants approved by regulatory authorities. Most noteworthy, though, is that there will be a CDC-recommended 24-hour wait period before the next guest can enter the Airbnb, according to a company-issued press release.

An Airbnb spokesperson told TPG that the new Cleaning Protocol will launch in the United States in May and then globally, although the company did not have a specific timeline for the global roll-out. Guests will be able to select these listings “as soon as the inventory is available,” the spokesperson added.

Hosts can complete a learning and certification program, and their listings will be clearly identified as part of the Airbnb Enhanced Cleaning Initiative inventory that guests can book.

Related: Here’s how hotels can prove to guests that they’re safe after coronavirus

That’s not all, though. If hosts aren’t able to commit to the new Cleaning Protocol, they can opt into what’s called a “Booking Buffer.” This new feature will create a 72-hour vacancy period, in which they commit to keeping their home empty to focus on cleaning and sanitizing. Guests won’t be able to make a reservation during that buffer period.

If a host does not abide by the new protocols and undergo the certification process, their listings will not be shown in the Airbnb Enhanced Cleaning Initiative inventory.

“We trust that our host community is eager to follow through with their commitment to keeping and providing excellent hospitality to their guests. Trust in our community is also built on our review system, and in the very rare cases when things go wrong, we encourage our users to contact Community Support so we can respond accordingly,” a company spokesperson told TPG.

Both of Airbnb’s new protocols were developed with guidance from the former U.S. Surgeon General Dr. Vivek Murthy, as well as experts in both hospitality and medical hygiene. The company is optimistic — as we are at TPG — about the future of travel, noting that a whopping 92% of global hosts are planning to host guests either as often as, or more often as they did once the pandemic is over.

Featured image courtesy of Thomas Trutschel/Photothe/Getty Images.

Delta SkyMiles® Platinum American Express Card

Earn 90,000 bonus miles and 10,000 Medallion® Qualification Miles (MQMs) after you spend $3,000 in purchases on your new card in the first three months of card membership. Offer ends 11/10/2021.

With Status Boost™, earn 10,000 Medallion Qualification Miles (MQMs) after you spend $25,000 in purchases on your Card in a calendar year, up to two times per year getting you closer to Medallion Status. Earn 3X Miles on Delta purchases and purchases made directly with hotels, 2X Miles at restaurants and at U.S. supermarkets and earn 1X Mile on all other eligible purchases. Terms Apply.

Apply Now
More Things to Know
  • Limited Time Offer: Earn 90,000 Bonus Miles and 10,000 Medallion® Qualification Miles (MQMs) after you spend $3,000 in purchases on your new Card in your first 3 months. Offer expires 11/10/2021.
  • Earn up to 20,000 Medallion® Qualification Miles (MQMs) with Status Boost® per year. After you spend $25,000 in purchases on your Card in a calendar year, you can earn 10,000 MQMs two times per year, getting you closer to Medallion® Status. MQMs are used to determine Medallion® Status and are different than miles you earn toward flights.
  • Earn 3X Miles on Delta purchases and purchases made directly with hotels.
  • Earn 2X Miles at restaurants worldwide, including takeout and delivery and at U.S. supermarkets.
  • Earn 1X Miles on all other eligible purchases.
  • Receive a Domestic Main Cabin round-trip companion certificate each year upon renewal of your Card. *Payment of the government imposed taxes and fees of no more than $75 for roundtrip domestic flights (for itineraries with up to four flight segments) is required. Baggage charges and other restrictions apply. See terms and conditions for details.
  • Enjoy your first checked bag free on Delta flights.
  • Fee Credit for Global Entry or TSA Pre✓®.
  • Enjoy an exclusive rate of $39 per person per visit to enter the Delta Sky Club® for you and up to two guests when traveling on a Delta flight.
  • No Foreign Transaction Fees.
  • $250 Annual Fee.
  • Terms Apply.
  • See Rates & Fees
Regular APR
15.74%-24.74% Variable
Annual Fee
$250
Balance Transfer Fee
N/A
Recommended Credit
Excellent/Good
Terms and restrictions apply. See rates & fees.

Editorial Disclaimer: Opinions expressed here are the author’s alone, not those of any bank, credit card issuer, airlines or hotel chain, and have not been reviewed, approved or otherwise endorsed by any of these entities.

Disclaimer: The responses below are not provided or commissioned by the bank advertiser. Responses have not been reviewed, approved or otherwise endorsed by the bank advertiser. It is not the bank advertiser’s responsibility to ensure all posts and/or questions are answered.