Air Force One to Coach Class: How US Government Workers Travel

Feb 26, 2019

This post contains references to products from one or more of our advertisers. We may receive compensation when you click on links to those products. Terms apply to the offers listed on this page. For an explanation of our Advertising Policy, visit this page.

Kar Chu, a longtime Department of Defense employee who’s been at the US Navy base in Yokosuka, Japan, since 2016, was just transferred to Germany. And like many government workers who travel for work, he’s been worried about it.      

“Travel has been one of the things on my mind,” he admits.  

Chu, who has also worked for the Department of Homeland Security, has become something of an expert on the workings of the sometimes-Byzantine federal rules and regulations that government workers have follow when traveling on government business.

And with government shutdowns becoming more frequent, more and more people are turning to experts like him with two questions: How do government officials travel for work, and who’s paying for it?

There’s good news and there’s bad news. The good news is that the paramount concern in most cases of government travel, at least on paper, is ensuring that taxpayers aren’t on the hook for too much of the bill. There’s even a special partnership program that gives government workers access to cut-rate flights, and another that tells them exactly how much they should be paying for a trip.

The bad news? The rules can be confusing, opaque and ill-defined.

You could see both the good and the bad in how Chu had to buy his tickets to Germany. Chu wasn’t able to get a direct flight from Narita (NRT) to Frankfurt (FRA) that the federal government would be willing to pay for. Instead, the government offered him several fares ranging between $1,200 to $1,400, on a US carrier, that would involve taking three separate flights via stops in two major US cities. He would’ve finally arrived at Ramstein Air Base nearly two days later.

His other options included more expensive flights on Scandinavian Airlines and Qatar Airways, costing between $2,000 and $2,400, that arrived in Frankfurt via Copenhagen (CPH) and Doha (DOH). The most expensive option, a direct flight from Narita to Frankfurt on Japan Airlines, cost more than $4,300. He ultimately bought two tickets through an online budget travel agency on Japan Airlines for a total of  $2,764, instead.

As with many business travelers in the private sector, the process involves laying out the money for the trip up front, filing expenses when he gets back, and his employer reimbursing him after his invoice is approved. Appropriate officials get a government travel card, which they’re expected to pay off like a credit card — kinda. But more on those later.

Foremost in Chu’s mind the whole time: The government has no obligation to compensate him for anything above their recommended lowest-cost fares.

“The government option values price over speed,” Chu said. “In my particular case, I asked them to find me the shortest time, because I was bringing a cat and dog who could not fly long distance. If I take any price besides the lowest price available, I may be on the hook for the difference, or even the entire amount.”

Rules are rules — until they’re not

For traveling government workers, there are six letters that guide their lives. The Bible of work travel goes by the initials “FTR.” And the high priest? “GSA.” The General Services Administration oversees the Federal Travel Regulations, the rules that govern how Title 5 federal employees are allowed to travel. Title 5 employees include the vast majority of federal civil servants. 

Federal legislators and the Supreme Court have their own separate sets of rules that regulate each branch’s travel — key among them the rule that congressmen aren’t allowed to use government resources when they’re campaigning or doing anything that isn’t strictly for government business. (Official congressional travel looks a lot like FTR travel outside the campaign rules, though.) They’re only allowed to take advantage of the government rate when they’re on official trips, but legislators are allowed to use award flights and loyalty-program points and miles at their own discretion. When government officials or legislators have to travel to war zones or other dangerous areas — like to meet with soldiers, Marines and airmen at a US military base in Afghanistan, for example — the journey naturally may entail flying aboard military transports. But even those trips aren’t immune to bickering about what constitutes genuine government business.

The president, of course, has Air Force One, but if he’s campaigning for himself or another candidate, the appropriate campaign committee is supposed to foot part of the bill — though the decades-old rules about who covers what are arcane and controversial.

(Photo by Joe Raedle/Getty Images)
President Trump exiting Air Force One. (Photo by Joe Raedle/Getty Images)

For Chu, getting the government’s lowest fare wasn’t possible because of his pets, but it also was the most arduous option, meaning he’d have had to take that nearly two-day trek across three continents. Instead, he’s going to have to hope the government OKs the rate for his more expensive — but more humane — flight.

On the plus side, government workers have access to a travel tool that isn’t available to the general public. The GSA’s City Pair Program has low-cost flights with carriers in hundreds of cities on thousands of routes throughout the world. Workers find out what rate they’re entitled to on the government website, then can plug their codes into the airline’s site for the discount. (They’re required to verify their government employment to get the lower rate, of course.) For fiscal year 2019, the government has contracted with carriers such as Delta, American, United, Southwest, Alaska and Hawaiian. More frequently, they’ll use their agency’s electronic travel system to book their travel directly. Agencies also can contract with corporate travel agencies for more complex bookings when needed (such as international trips).

Officials tout the many advantages that government workers have over civilian travelers if they book with the help of CPP, including rates that are “considerably lower than commercial fares, saving the federal government billions of dollars annually,” according to the GSA website. The purchases are fully refundable, with last-seat availability, stable prices and no blackout periods.

It’s not perfect, and there are still internationally based government employees who can’t get low-cost, nonstop rates. CPP has no low-cost direct flights from Tokyo to Frankfurt or to Paris, among other European cities, for example. But if Chu had been transferred from Tokyo to Chicago, he could have purchased a direct flight on United Airlines for $550. 

Where officials get in trouble for travel

Of course, there’s a catch even when it does work: Government officials with extensive knowledge of the FTR said that federal workers are generally forbidden from traveling in business or first class, with exceptions made only for those with medical conditions or certain disabilities.

For example, the DOD’s Other Than Economy-/Coach-Class Transportation worksheet states that those flight classes, “due to a medical disability/special need, may only be used when there is no other means to accommodate a traveler’s condition, such as bulkhead/aisle seating or use of two adjoining seats. A traveler’s condition must be certified by a competent medical authority and authorized by an Other Than Economy-/Coach-Class Transportation-authorizing official.”

In other words, getting a premium seat isn’t easy even when you have a legitimate medical condition and are fluent in bureaucratese.

“I never flew anything but coach nor have I heard of anyone — minus Trump cabinet members — who flew business or first class,” Chu said.

Coach class on a United 787-10 Dreamliner (Photo by Zach Honig/TPG)
Coach class on a United 787-10 Dreamliner (Photo by Zach Honig/TPG)

Which, let’s face it, has been a problem. Trump Health and Human Services Secretary Tom Price resigned in 2017 after it was reported that he used private aircraft at taxpayer expense for domestic travel. Former Interior Secretary Ryan Zinke, former Environmental Protection Agency chief Scott Pruitt and Treasury Secretary Steven Mnuchin have all also faced scrutiny involving their own use of chartered flights at exorbitant cost.

But it’s not just the VIPs who have gotten in hot water with their federal travel-expense misdeeds. In 2018, a government spending bill banned US troops and civilians working for the DOD from using government funding and expenses incurred in casinos or strip clubs after it was revealed in a DOD inspector general’s report that employees had plunked down more than $950,000 on the government dime in casinos and nearly $100,000 in adult-entertainment clubs.

Which brings up those government travel cards that are kind of like credit cards but also not.

“The place where countless people get in trouble is using your government travel card, which is basically just a credit card for nonauthorized expenses, and then not paying it off,” Chu said.

Officials said that these cards don’t allow workers to maintain a revolving balance.  

“These are individually billed cards, in that sense they’re not really credit cards,” said one government official, who asked that her name not be used because she wasn’t authorized to speak with the press. “They must pay their balance in full.”

And for points-and-miles geeks, there’s another big downside.

“I’ve always had a government travel card for expenses in DHS/GSA/DOD,” Chu said. “It’s unfortunate, because I could be getting 3x points with my Chase Sapphire Reserve.”

“In the rare chance you can travel with points or mileage, it wouldn’t benefit the travelers, since the government only reimburses you for the actual price paid and they can’t pay you back in points,” he added. “You can, however, keep other benefits that aren’t tied to price, such as frequent-flyer miles or hotel-stay programs.”

For official travel, the government allocates a per diem that allows for hotels, meals and some personal expenses. The standard lodging rate for most government officials is $94, but that rate can increase or decrease depending where and when you’re traveling. For example, the lodging rate is $288 if a worker is traveling to New York City in December.

Each agency has the power to set their own rates for employees, according to the same  official, but they can’t do it willy-nilly. Per diems can be no more than 300% of the FTR rate. So an agency could raise a $150 lodging per diem up to $450 if no lodging were available in the city at the standard FTR rate.

But officials said that the reality is that government workers don’t really have as much leeway to abuse the system as the public might imagine. More frequently than not, agency per diems are more restrictive than the standard  FTR rate. And if a worker exceeds his or her allowance, he or she is on the hook for what the government doesn’t cover.

“You can stay at the Taj Mahal,” said a second government official, who also asked not to be named. “But the government only reimburses what is actual or necessary.”

And during a government shutdown, one of the first things to be struck off the list of absolute necessities is travel for almost all government workers. If the government is shut down again, all nonessential travel is completely discontinued, and workers are flown home immediately — whether or not their work has been completed.  

“If you are away from home and a shutdown is imminent, you will be sent home a day or two prior,” Chu said. “If you are in a remote location for work or training, you will leave, whether it is finished or not, and return to your home of record.”

Featured image by Bob Riha, Jr./Getty Images 

Delta SkyMiles® Platinum American Express Card

Earn 90,000 bonus miles after you spend $3,000 in purchases on your new Card in your first 3 months. Offer ends 8/3/2022.

With Status Boost™, earn 10,000 Medallion Qualification Miles (MQMs) after you spend $25,000 in purchases on your Card in a calendar year, up to two times per year getting you closer to Medallion Status. Earn 3X Miles on Delta purchases and purchases made directly with hotels, 2X Miles at restaurants and at U.S. supermarkets and earn 1X Mile on all other eligible purchases. Terms Apply.

Apply Now
More Things to Know
  • Limited Time Offer: Earn 90,000 bonus miles after you spend $3,000 in purchases on your new Card in your first 3 months. Offer ends 8/3/2022.
  • Earn up to 20,000 Medallion® Qualification Miles (MQMs) with Status Boost® per year. After you spend $25,000 in purchases on your Card in a calendar year, you can earn 10,000 MQMs up to two times per year, getting you closer to Medallion® Status. MQMs are used to determine Medallion® Status and are different than miles you earn toward flights.
  • Earn 3X Miles on Delta purchases and purchases made directly with hotels.
  • Earn 2X Miles at restaurants worldwide including takeout and delivery in the U.S., and at U.S. supermarkets.
  • Earn 1X Miles on all other eligible purchases.
  • Receive a Domestic Main Cabin round-trip companion certificate each year upon renewal of your Card. Payment of the government imposed taxes and fees of no more than $80 for roundtrip domestic flights (for itineraries with up to four flight segments) is required. Baggage charges and other restrictions apply. See terms and conditions for details.
  • Enjoy your first checked bag free on Delta flights.
  • Fee Credit for Global Entry or TSA PreCheck® after you apply through any Authorized Enrollment Provider. If approved for Global Entry, at no additional charge, you will receive access to TSA PreCheck.
  • Enjoy an exclusive rate of $39 per person per visit to enter the Delta Sky Club® for you and up to two guests when traveling on a Delta flight.
  • No Foreign Transaction Fees.
  • $250 Annual Fee.
  • Terms Apply.
  • See Rates & Fees
Regular APR
17.24%-26.24% Variable
Annual Fee
Balance Transfer Fee
Recommended Credit
Terms and restrictions apply. See rates & fees.

Editorial Disclaimer: Opinions expressed here are the author’s alone, not those of any bank, credit card issuer, airlines or hotel chain, and have not been reviewed, approved or otherwise endorsed by any of these entities.

Disclaimer: The responses below are not provided or commissioned by the bank advertiser. Responses have not been reviewed, approved or otherwise endorsed by the bank advertiser. It is not the bank advertiser’s responsibility to ensure all posts and/or questions are answered.