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AA's website now shows you if your flight will have seatback entertainment

March 31, 2020
3 min read
AA seat backs on an A321T
AA's website now shows you if your flight will have seatback entertainment
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While American Airlines has the largest fleet of aircraft in the world, it also has one of the most inconsistent. Thanks to the airline taking delivery of new aircraft and getting a large chunk of jets came from its merger with US Airways, many plane types don't share the same interiors or number of seats.

For instance, American has four types of A321s in its fleet. Some offer power outlets, seatback entertainment screens and lie-flat seats, some offer only power outlets and seatback screens, some offer only power outlets and some don't offer any of those amenities.

American has been working to harmonize its domestic fleet with its Project Oasis and Project Oasis 2.0 (internally known as Project Kodiak) retrofits, and has already installed lie-flat and true premium economy seats across its widebody fleet, but it's still going to be a few years until passengers can expect a more consistent cabin experience, and any completion timelines previously announced may be further delayed due to 737 MAX and coronavirus-related groundings.

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Fortunately, American is making it easier to tell what aircraft type you'll get when booking flights. While you previously had to look at the row numbering to see what type of plane you'll be on, the airline's website now takes the guesswork out by showing icons for all of the amenities that will be available on your flight. There are icons for Wi-Fi (standard or high-speed satellite-based Wi-Fi), in-seat power outlets, USB ports, seatback entertainment screens, personal device streaming, live TV and Apple Music. Previously, the website only had icons for Wi-Fi and in-seat power.

Related: A tale of two very different American Airlines Boeing 737s

"We are testing new icons on aa.com to provide customers with amenity information for their individual flight prior to booking. It is part of our continuing efforts to provide a worry-free travel experience to our customers," an American Airlines spokesperson told TPG.

This new feature is available on all routes, including some operated by partners. The icons aren't available yet on AA's mobile app or on the "flight status" page of the website.

Related: Every American Airlines premium seat ranked from best to worst

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The idea of detailing what amenities will be offered on a flight at time of booking isn't entirely new. Delta's website has shown icons for various amenities for years. Although not always entirely accurate, some third-party websites like Google Flights also already show flight amenity information, including for American Airlines flights.

As upsetting as it might be for passengers that AA is removing seatback entertainment and reducing legroom on some aircraft, this new feature is certainly a welcome addition. Just remember that the airline could swap aircraft at any time so amenities listed are never guaranteed. To be notified of aircraft changes, you could set an alert using a service like ExpertFlyer (which is owned by TPG’s parent company, Red Ventures).

Related: Choosing the best credit card for American Airlines flyers

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Apply for American Express® Gold Card
at American Express's secure site
Terms & restrictions apply. See rates & fees
Best for dining at restaurants
TPG Editor‘s Rating
4 / 5
Go to review

Rewards Rate

4XEarn 4X Membership Rewards® points per dollar spent on purchases at restaurants worldwide, on up to $50,000 in purchases per calendar year, then 1X points for the rest of the year.
4XEarn 4X Membership Rewards® points per dollar spent at US supermarkets, on up to $25,000 in purchases per calendar year, then 1X points for the rest of the year.
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  • Intro Offer

    As High As 100,000 points. Find Out Your Offer.
  • Annual Fee

    $325
  • Recommended Credit

    Excellent to Good

Why We Chose It

There’s a lot to love about the Amex Gold. It’s a fan favorite thanks to its fantastic bonus-earning rates at restaurants worldwide and at U.S. supermarkets. If you’re hitting the skies soon, you’ll also earn bonus Membership Rewards points on travel. Paired with up to $120 in Uber Cash annually (for U.S. Uber rides or Uber Eats orders, card must be added to Uber app and you can redeem with any Amex card), up to $120 in annual dining statement credits to be used with eligible partners, an up to $84 Dunkin’ credit each year at U.S. Dunkin Donuts and an up to $100 Resy credit annually, there’s no reason that foodies shouldn’t add the Amex Gold to their wallet. These benefits alone are worth more than $400, which offsets the $325 annual fee on the Amex Gold card. Enrollment is required for select benefits. (Partner offer)

Pros

  • 4 points per dollar spent on dining at restaurants worldwide and U.S. supermarkets (on the first $50,000 in purchases per calendar year; then 1 point per dollar spent thereafter and $25,000 in purchases per calendar year; then 1 point per dollar spent thereafter, respectively)
  • 3 points per dollar spent on flights booked directly with the airline or with amextravel.com
  • Packed with credits foodies will enjoy
  • Solid welcome bonus

Cons

  • Not as useful for those living outside the U.S.
  • Some may have trouble using Uber and other dining credits
  • You may be eligible for as high as 100,000 Membership Rewards® Points after you spend $6,000 in eligible purchases on your new Card in your first 6 months of Card Membership. Welcome offers vary and you may not be eligible for an offer. Apply to know if you’re approved and find out your exact welcome offer amount – all with no credit score impact. If you’re approved and choose to accept the Card, your score may be impacted.
  • Earn 4X Membership Rewards® points per dollar spent on purchases at restaurants worldwide, on up to $50,000 in purchases per calendar year, then 1X points for the rest of the year.
  • Earn 4X Membership Rewards® points per dollar spent at US supermarkets, on up to $25,000 in purchases per calendar year, then 1X points for the rest of the year.
  • Earn 3X Membership Rewards® points per dollar spent on flights booked directly with airlines or on AmexTravel.com.
  • Earn 2X Membership Rewards® points per dollar spent on prepaid hotels and other eligible purchases booked on AmexTravel.com.
  • Earn 1X Membership Rewards® point per dollar spent on all other eligible purchases.
  • $120 Uber Cash on Gold: Add your Gold Card to your Uber account and get $10 in Uber Cash each month to use on orders and rides in the U.S. when you select an American Express Card for your transaction. That’s up to $120 Uber Cash annually. Plus, after using your Uber Cash, use your Card to earn 4X Membership Rewards® points for Uber Eats purchases made with restaurants or U.S. supermarkets. Point caps and terms apply.
  • $84 Dunkin' Credit: With the $84 Dunkin' Credit, you can earn up to $7 in monthly statement credits after you enroll and pay with the American Express® Gold Card at U.S. Dunkin' locations. Enrollment is required to receive this benefit.
  • $100 Resy Credit: Get up to $100 in statement credits each calendar year after you pay with the American Express® Gold Card to dine at U.S. Resy restaurants or make other eligible Resy purchases. That's up to $50 in statement credits semi-annually. Enrollment required.
  • $120 Dining Credit: Satisfy your cravings, sweet or savory, with the $120 Dining Credit. Earn up to $10 in statement credits monthly when you pay with the American Express® Gold Card at Grubhub, The Cheesecake Factory, Goldbelly, Wine.com, and Five Guys. Enrollment required.
  • Explore over 1,000 upscale hotels worldwide with The Hotel Collection and receive a $100 credit towards eligible charges* with every booking of two nights or more through AmexTravel.com. *Eligible charges vary by property.
  • No Foreign Transaction Fees.
  • Annual Fee is $325.
  • Terms Apply.